317 Client Services Jobs

Respond to retail and professional clients inquiries via inbound calls, email, and online chat Obtain a thorough knowledge of products offered by IB on various global exchanges Assist clients with opening and funding accounts Show clients how to use different features of the Trader Workstation Explain margin requirements to clients Investigate trade issues and order executions Knowledge of securities regulations impact on customers Qualifications Experience: 5+ years of Client services experience in the International BPO industry Education: University degree (Bachelors) required High level of MS Excel skills required Language skills: Fluent English Good quantitative/analytical skills Excellent oral/written communication skills are required. Company Benefits & Perks: Competitive salary package. Performance-based annual bonus (cash and stocks). Group Medical & Life Insurance. Modern offices with free amenities & fully stocked cafeterias. Monthly food card & company-paid snacks. Hardship/shift allowance with company-provided pickup & drop facility Attractive employee referral bonus. Frequent company-sponsored team-building events and outings

Respond to retail and professional clients inquiries via inbound calls, email, and online chat Obtain a thorough knowledge of products offered by IB on various global exchanges Assist clients with opening and funding accounts Show clients how to use different features of the Trader Workstation Explain margin requirements to clients Investigate trade issues and order executions Knowledge of securities regulations impact on customers Qualifications Experience: 5+ years of Client services experience in the International BPO industry Education: University degree (Bachelors) required High level of MS Excel skills required Language skills: Fluent English Good quantitative/analytical skills Excellent oral/written communication skills are required. Company Benefits & Perks: Competitive salary package. Performance-based annual bonus (cash and stocks). Group Medical & Life Insurance. Modern offices with free amenities & fully stocked cafeterias. Monthly food card & company-paid snacks. Hardship/shift allowance with company-provided pickup & drop facility Attractive employee referral bonus. Frequent company-sponsored team-building events and outings

We seek a detail-oriented, entry-level individual to assist with various reporting and administrative tasks within the Sales Engineering team. In this role, you will help with third-party data feeds and provide backup support for our Employee Track program. This is an excellent opportunity for someone to develop their skills in a dynamic, collaborative environment. Key Responsibilities Assist with enabling, disabling, and configuring new third-party data feeds. Troubleshoot and escalate any issues related to third-party data feeds, providing timely solutions. Provide general support to third-party data feed providers, ensuring timely and accurate responses. Support compliance officers using our Employee Track program, offering assistance and resolving issues as needed. Become a subject matter expert on third-party data feeds and our Employee Track program. Contribute to creating and improving internal documentation for data fees and Employee Track program processes. Manage relationships with clients, third-party data feed providers, and internal stakeholders. Take on ad hoc responsibilities from ongoing and operational initiatives within the Sales Engineering team. Qualifications Fluency in English Flexible work schedule Proficiency in Microsoft applications (Excel, Outlook) Ability to learn new software Ability to work independently and effectively as part of a team while handling multiple tasks and responsibilities simultaneously Strong task management and organizational skills Excellent written and verbal communication skills. Able to adapt accordingly to varying audience knowledge levels Detail-oriented Strong problem-solving skills Company Benefits & Perks: Competitive salary package. Performance-based annual bonus (cash and stocks). Hybrid working model (3 days office/week). Group Medical & Life Insurance. Modern offices with free amenities & fully stocked cafeterias. Monthly food card & company-paid snacks. Hardship/shift allowance with company-provided pickup & drop facility* Attractive employee referral bonus. Frequent company-sponsored team-building events and outings.

We seek a detail-oriented, entry-level individual to assist with various reporting and administrative tasks within the Sales Engineering team. In this role, you will help with third-party data feeds and provide backup support for our Employee Track program. This is an excellent opportunity for someone to develop their skills in a dynamic, collaborative environment. Key Responsibilities Assist with enabling, disabling, and configuring new third-party data feeds. Troubleshoot and escalate any issues related to third-party data feeds, providing timely solutions. Provide general support to third-party data feed providers, ensuring timely and accurate responses. Support compliance officers using our Employee Track program, offering assistance and resolving issues as needed. Become a subject matter expert on third-party data feeds and our Employee Track program. Contribute to creating and improving internal documentation for data fees and Employee Track program processes. Manage relationships with clients, third-party data feed providers, and internal stakeholders. Take on ad hoc responsibilities from ongoing and operational initiatives within the Sales Engineering team. Qualifications Fluency in English Flexible work schedule Proficiency in Microsoft applications (Excel, Outlook) Ability to learn new software Ability to work independently and effectively as part of a team while handling multiple tasks and responsibilities simultaneously Strong task management and organizational skills Excellent written and verbal communication skills. Able to adapt accordingly to varying audience knowledge levels Detail-oriented Strong problem-solving skills Company Benefits & Perks: Competitive salary package. Performance-based annual bonus (cash and stocks). Hybrid working model (3 days office/week). Group Medical & Life Insurance. Modern offices with free amenities & fully stocked cafeterias. Monthly food card & company-paid snacks. Hardship/shift allowance with company-provided pickup & drop facility* Attractive employee referral bonus. Frequent company-sponsored team-building events and outings.

Interactive Brokers, India is looking for professionals having experience in international BPO with strong communication abilities Job Responsibility Respond to retail and professional clients inquiries via inbound calls, email, and online chat Obtain a thorough knowledge of products offered by IB on various global exchanges Assist clients with opening and funding accounts Show clients how to use different features of the Trader Workstation Explain margin requirements to clients Investigate trade issues and order executions Knowledge of securities regulations impact on customers Qualifications Experience: 2+ years of Client services experience in the International BPO industry Education: University degree (Bachelors) required High level of MS Excel skills required Language skills: Fluent English Good quantitative/analytical skills Excellent oral/written communication skills are required Company Benefits & Perks Competitive salary package Performance-based annual bonus (cash and stocks) Group Medical & Life Insurance Modern offices with free amenities & fully stocked cafeterias Monthly food card & company-paid snacks Hardship/shift allowance with company-provided pickup & drop facility* Attractive employee referral bonus Frequent company-sponsored team-building events and outings

Role Overview: As a Trade Analyst within the Cash Pre-matching/Client Services team, you will become a key player in global trade settlements. Your main responsibility will be to manage trade booking, allocation, and confirmation for EMEA client executions. You will play a crucial role in ensuring accuracy and compliance in trade settlements for cash equity and convertible bonds. Collaboration with internal and external counterparts will be essential to maintain controls and drive process enhancements in a fast-paced environment. Key Responsibilities: - Execute trade booking, allocation, and confirmation for EMEA clients - Perform reconciliations between middle and back office systems - Update SSI across various systems - Ensure transactions are correctly matched for settlement - Maintain client accounts for SSI reference data - Ensure compliance with local jurisdiction rules - Participate in projects for system implementation and improvement - Conduct root cause analyses on issues or control gaps - Escalate urgent issues for swift resolution - Produce daily reports with commentary and action plan - Provide business control metrics to management daily Qualifications Required: - Demonstrate a strong control mindset and business ethics - Possess in-depth experience with equity products and global markets - Communicate excellently with diverse stakeholders - Adapt to complex systems architecture easily - Drive global initiatives and affect change in large organizations - Deliver results through a hands-on approach - Thrive in high-pressure environments with time-critical deliveries Additional Details: N/A,

As a US Insurance professional, your role will involve managing and processing insurance claims, policy administration, and client services. Your expertise in US insurance regulations, policies, and procedures will be essential for ensuring compliance and delivering exceptional customer service. Effective communication skills are a must for interacting with clients, agents, and underwriters. You will also be responsible for handling policy renewals, endorsements, and policyholder inquiries accurately and efficiently. Key Responsibilities: - Strong knowledge of US insurance regulations, policies, and procedures. - Experience in managing and processing insurance claims. - Proficiency in policy administration, including renewals, endorsements, and policyholder inquiries. - Excellent communication skills to interact with clients, agents, and underwriters. - Attention to detail and accuracy in handling insurance documentation and transactions. - Familiarity with insurance software and systems. - Ability to analyze and assess risks and coverage options. - Knowledge of different types of insurance, such as property, casualty, health, or life insurance. - Strong customer service skills to provide exceptional service to policyholders. - Adaptability and ability to work in a fast-paced, deadline-driven environment. Location: Visakhapatnam (India),

As a Client Services Associate at SortMyScene, your role will be critical in providing top-notch customer support and ensuring client satisfaction. You will be based in Goregaon and will interact regularly with clients to address their inquiries and resolve any issues they might face promptly. Your responsibilities will also include assisting in financial tasks related to client transactions and reports. Key Responsibilities: - Provide excellent customer support to clients - Handle client inquiries effectively - Communicate regularly with clients to ensure satisfaction - Assist in financial tasks related to client transactions and reports Qualifications: - Client Services and Customer Support skills - Excellent Communication and Customer Service skills - Basic knowledge of Finance related tasks - Strong problem-solving abilities and attention to detail - Ability to work well in a team-oriented environment - Relevant experience in the event management industry is a plus - Bachelor's degree in Business, Communication, or a related field SortMyScene, one of India's fastest-growing ticketing platforms, operates in over 100 cities across 25 states. The platform connects music enthusiasts with a variety of events, focusing on electronic music and providing seamless ticketing experiences for users. Join our team and be part of the forefront of the event ticketing industry in India.,

Role Overview: At Glance, as the Lead GTM Strategy & Brand Solutions, you will be responsible for developing effective monetisation strategy for Glance Media offerings as a Solutions Specialist. Your role will involve understanding client business goals, challenges, and opportunities to map solutions with a mix of relevant Glance offerings, helping advertisers achieve their marketing goals. You will work with a diverse set of clients to design efficient solutions utilizing Glance Lock Screen Media offerings and Content Solutions, articulating Glance Media & Content offerings to brands & agencies, and collaborating with internal teams to ensure the success of every client deal. Key Responsibilities: - Work with the team to support business teams for diverse set of clients to discover and identify their mobile marketing challenges and opportunities - Design effective and efficient solutions utilizing Glance Lock Screen Media offerings (Display, Video, Interactive Units) and Content Solutions geared towards the clients desired outcome - Articulate Glance Media & Content offerings to brands & agencies via training workshops - Collaborate with Sales, Marketing, and Client Services teams to ensure the success of every client deal by leveraging internal resources/insight and collecting feedback - Build high impact presentations driven by extensive research & creative storytelling - Enable and push the Sales Managers with programs developed by you that will be employed to win business Qualification Required: - Proven track record of content marketing, brand marketing, media planning & strategy roles in a fast-paced and ever-changing business environment - Creative thinker, energetic and passionate self-starter who can work independently - Proficiency of brand marketing frameworks and simplifying complex information into easily graspable information - Ability to quickly grasp business concepts and absorb/utilize market research - Comfort working in a fast-paced, distributed manner with very precise timelines - Strong communication skills - oral & written Additional Details of the Company: Glance, founded in 2019, is a consumer technology company that operates disruptive digital platforms including Glance, Roposo, and Nostra. Glance's smart lock screen inspires consumers to make the most of every moment by surfacing relevant experiences without the need for searching and downloading apps. Headquartered in Singapore, Glance is an unconsolidated subsidiary of InMobi Group and is funded by Jio Platforms, Google, and Mithril Capital. Glance offers opportunities to work on mission-critical projects, collaborate with highly capable peer groups, and leverage bleeding-edge tech to disrupt consumer experiences. The company also provides various amenities for employee well-being, including daily meals, gym, trainings, tech tools, and regular unwind sessions.,

One should have keen interest in franchise ecosystem and high aptitude in brands & business services. Its a core team position. Your Playground : - Lead & execute the overall strategy, corporate development and venture growth. - Manage and cultivate substantial and influential relationships with brands and investors. - Sets and drives key business initiatives across the company. - Assignments will include a mix of various activities to be completed within specified timelines. - Be a visionary with a demonstrated ability to envision the end solution and architect the actions necessary achieve that solution. - As a member of the core team you will participate in most of the decisions and expected to add great value proposition. Your Personality : - Extremely strong organisational skills, with the desire to work in an environment of rapid growth and an ability to not get frustrated with last minute changes. - Ability to effectively communicate and collaborate with a diverse range of people. - Ability to remain energetic and positive in a fast paced environment. - Creative problem-solver, self-starter with can do attitude.

We are looking for a proactive and people-savvy individual to serve as the bridge between our clients and our Customer Success Managers (CSMs). This role is ideal for someone who enjoys client interaction, problem-solving, and ensuring smooth delivery of post-sales services. Key Responsibilities: - Act as the first point of contact for clients post-onboarding - Assist the CSM team in understanding client requirements and priorities - Coordinate between internal teams and clients to ensure timely updates and follow-ups - Help track deliverables and ensure SLAs are met - Maintain clear communication records and update CRMs accordingly - Handle client feedback, concerns, and route them to appropriate internal stakeholders What We're Looking For: - Strong communication and interpersonal skills - Ability to manage multiple tasks and work under pressure - Good understanding of customer service processes - Basic knowledge of CRM tools (HubSpot, Salesforce, etc.) is a plus - Fresher or 1-2 years of experience in customer-facing roles preferred Location: Hyderabad, India. WFO only

As a Technical Project Manager (TPM) at Zinier, you will play a crucial role in leading the successful delivery of complex implementation projects related to the deployment of field service and asset management solutions. Your main responsibility will be ensuring that our customers achieve measurable business outcomes from our solutions. You will work closely with cross-functional teams to drive projects from kick-off through go-live, ensuring scope, schedule, quality, and customer satisfaction targets are met. **Roles and Responsibilities:** - Facilitate efficient & successful project definition, discovery, design, planning, execution, and smooth launch in leading high-performance project teams. - Manage projects within scope, quality, time, and cost constraints, ensuring any changes are documented and approved through a change control process. - Build and maintain release and project plans, managing schedules, dependencies, risks, and mitigations across cross-functional teams, both internal and external. - Track and report on project milestones, providing regular status reports to all stakeholders, highlighting risks, and ensuring agreement and alignment is gained across teams. - Form strong project team relationships by leading, coaching, and motivating team members, and identifying and resolving blockers or conflicts. - Enhance delivery excellence by analyzing existing processes, eliminating inefficiencies, and leveraging tools, technology, and intelligent automation to implement scalable frameworks. Champion best practices, metrics, and high-quality standards across delivery programs. - Coach and mentor teams, fostering collaboration, accountability, and continuous improvement. **Job Requirements:** - Bachelors Degree; PMI certification a plus - 9+ years" experience in software professional services technical project management - In-depth knowledge and experience implementing Enterprise software applications - Experience with client services, project management, and solution delivery in both Waterfall and Agile environments. - Proven ability to deliver results in fast-paced, ambiguous environments through strong analytical thinking, problem-solving, prioritization, and leadership skills. - Excellent verbal, presentation, and written communication skills, including creating usable documentation and tools. - Proven ability to present technical solutions effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics. - Hands-on experience with JIRA, Confluence, standard PM tools and templates. - Experience working with a cross-functional and geographically dispersed team and customer base with travel up to 10% of the time (including possible international travel).,

**Job Description** As a Client Relationship Manager, your role will involve managing and nurturing client relationships to ensure their satisfaction with the services provided. You will be responsible for addressing any concerns or issues that clients may have by maintaining regular communication with them and understanding their needs. Working closely with internal teams, you will collaborate to deliver tailored solutions that meet client expectations. Your daily tasks will also include tracking client interactions, maintaining accurate records, and identifying opportunities for account growth and retention. **Key Responsibilities** - Regularly communicate with clients to understand their needs - Work closely with internal teams to deliver solutions - Track client interactions and maintain accurate records - Identify opportunities for account growth and retention **Qualifications Required** - Excellent communication and interpersonal skills - Strong problem-solving abilities and attention to detail - Proficiency in customer relationship management (CRM) software - Experience in account management or client services - Good organizational and time management skills - 0 - 1 years of Experience in the relevant industry is a plus - Bachelor's degree in Business Administration, Marketing, or related field,

As a Client Experience Manager at Goldman Sachs Asset Management, you will be responsible for supporting a diverse set of investment products - equities, fixed income, and alternatives - through various distribution vehicles in a fast-paced environment. Your role will involve providing superior client service, retaining and expanding existing relationships, and collaborating with various teams to address client queries. **Key Responsibilities:** - Contribute to a broad platform that serves as the clients" main point of contact for functional areas such as Portfolio Management, Trading, Operations, Legal, and Compliance - Manage client inquiries, resolve ad hoc issues, and ensure customized and standardized report delivery - Coordinate life-cycle events of client accounts, including new business implementation, account restructures/terminations, and regulatory changes impact - Work on special projects to build out the service model and infrastructure for scale and efficiencies - Manage client deliverables including reporting requirements, performance reporting, and operational reporting - Collaborate internally across teams to resolve client queries in a timely fashion - Respond to information requests from clients including questionnaires, audit requests, and ad-hoc inquiries - Develop a strong awareness of client interests and investment trends to best deliver the resources of the firm **Qualifications Required:** - Master's degree in business or finance-related studies - 4+ years of work experience at an asset management firm or other financial services organization - Strong project management and problem-solving skills - Basic knowledge of asset management business, financial markets, and investment funds - Understanding of portfolio construction, risk management, or accounting principles - Highly organized with exceptional attention to detail and time management skills - Strong written and oral communication skills - Proficient in Microsoft Excel, Power Point, and Word Goldman Sachs is committed to fostering diversity and inclusion in the workplace and offers various opportunities for professional and personal growth. They are also committed to providing reasonable accommodations for candidates with special needs or disabilities during the recruiting process.,

Company Description At Marketplace Company, we&aposre more than just jobs we&aposre a full-stack platform creating an ecosystem for gig worker success. Our offerings include steady work, upskilling opportunities, convenient housing, affordable nutritious meals, and vital financial services designed to help workers save ?10,000 monthly. This integrated support improves retention and reduces costs for our enterprise partners. We&aposre building the infrastructure for a thriving, formal workforce across India. Role Description This is a full-time on-site role for a Client Services Representative, located in Mumbai. The Client Services Representative will handle day-to-day tasks such as interacting with clients to ensure customer satisfaction, addressing and resolving client issues, and maintaining positive relationships. Additional responsibilities include providing support related to financial services and ensuring the highest level of customer service. Qualifications Experience in Client Services and Customer Service Strong Communication skills Ability to ensure Customer Satisfaction Basic understanding of Finance Excellent interpersonal skills and ability to work in a team Problem-solving skills and ability to handle stressful situations Prior experience in a relevant field is a plus Show more Show less

Business Responsibility : - Understand Client requirements, modification instructions, project brief & event objectives. - Act as a bridge between the Client and the Client servicing team. - Should have established client links - Ensure the prompt and systematic servicing of all business enquiries. - Make PowerPoint or Keynote & PDF presentations. - Ensure turnaround time. - Client Relationship management. - Selling Promotional Marketing Services. - Meet sales targets. - Excellent communication skills. Client Management : - Understands customer requirements and provides timely solutions accordingly. - Handle escalations and delivery turnaround time appropriately. - Ensuring 100% Client satisfaction in every project execution. Key Attributes : - Client Service Excellence. - Excellent communication. - Should have links with clients in the industry - Ability to connect with professionals at different levels across industries. - Negotiation skills. Requirement 1 : Business Development Executive Experience : 2 years and above in event management or hotel industry Skills : Prior Experience in Sales - Male or female - Vehicle is preferred - Need in Bangalore/Hyderabad/Delhi NCR Job roles & responsibility : - Should have connect with corporate clients, business development, Corporate Sales experience , should work on targets, meet clients, send quotations , negotiations

One should have keen interest in franchise ecosystem and high aptitude in brands & business services. Its a core team position. Your Playground : - Lead & execute the overall strategy, corporate development and venture growth. - Manage and cultivate substantial and influential relationships with brands and investors. - Sets and drives key business initiatives across the company. - Assignments will include a mix of various activities to be completed within specified timelines. - Be a visionary with a demonstrated ability to envision the end solution and architect the actions necessary achieve that solution. - As a member of the core team you will participate in most of the decisions and expected to add great value proposition. Your Personality : - Extremely strong organisational skills, with the desire to work in an environment of rapid growth and an ability to not get frustrated with last minute changes. - Ability to effectively communicate and collaborate with a diverse range of people. - Ability to remain energetic and positive in a fast paced environment. - Creative problem-solver, self-starter with can do attitude.

As an HR Service Delivery Associate at Accenture, you will provide client services for Employee & Org Data Management, ensuring tasks are completed accurately and efficiently. You will collaborate closely with Delivery Services Management to address client issues, obtain necessary information, and update transaction records to maintain up-to-date HR records for clients. Your role will involve query and case management in Employee Services, as well as understanding Employment and Labor Law to navigate relationships among unions, employers, and employees. To excel in this role, you should possess strong customer orientation, resilience to work under pressure, excellent organization and prioritization skills, attention to detail, and a commitment to quality in communications and system transactions. Maintaining confidentiality, demonstrating teamwork and collaboration, and being culturally aware are essential. Flexibility to work in shifts, knowledge of Employee & Org Data Management processes, proficiency in written and verbal English, and familiarity with MS Office/Excel are important requirements. Additionally, knowledge of SuccessFactors would be beneficial. If you are a graduate with 1 to 3 years of experience, have a passion for delivering exceptional client service, and possess the skills and qualities mentioned above, we encourage you to apply for this exciting opportunity at Accenture.,

As a Compliance Assistant specialized in Economic Substance, your primary responsibility will be to conduct a thorough review of documentation and communications for your designated client portfolio within the framework of economic substance requirements. You should exhibit a capability to acquire a comprehensive comprehension of the BVI Economic Substance Regime and effectively apply this knowledge. Your role will involve offering advice and guidance on adhering to economic substance legislation, which encompasses directing directors on the management test, understanding Core income-generating activities outlined in the Economic Substance Act, managing outsourcing obligations, maintaining adequate records for obligated companies, fulfilling directors" obligations, ensuring end-of-year filing compliance and certifications, meeting premises and personnel requirements, monitoring transactions, and reporting as necessary. Additionally, you will be expected to analyze current business models to ensure alignment with economic substance legislation, stay updated on regulatory changes associated with the Economic Substance regime, and handle filings with relevant statutory bodies related to economic substance requirements act. To excel in this position, you should possess a minimum of 2-5 years of post-qualification senior financial services and legal experience, demonstrating a history of professional growth. Your ability to interpret and effectively communicate legislation, proficiency in the English language with strong verbal and written communication skills, experience in client services, and a background in commercial legal matters would be advantageous. Join our team as a Compliance Assistant (Economic Substance) and contribute to ensuring our clients" compliance with the intricate economic substance requirements, fostering a culture of regulatory adherence and excellence.,

As a Customer Service Associate at Accenture, you will be responsible for ensuring institutional client satisfaction by managing specific daily administrative, operational, and record-keeping functions. Your role will involve providing tactical day-to-day support for client service and business development, driving best practices, and improving client outcomes through excellent customer service and operational excellence. You will respond to client service needs, own end-to-end identified tasks through a centralized service model, and provide operational and administrative support including online remittance support, file exchange, lost earnings calculations, plan document and plan design support, and plan remediations. You will also be expected to build institutional knowledge and relationships while enhancing your functional understanding of TIAA services and products. Additionally, you will guide team members on domain/process aspects, perform root cause analysis on errors/service issues, and have expertise in US Retirement Services domain, specifically Defined Contributions - Institutional Services. Experience in US Monetary Process (Contributions, Distributions, Refunds, Forfeitures, Loans, Adjustments, etc.) and US Retirement Middle Office/Plan Level documentation knowledge are preferred, in addition to experience in participant services. You should have knowledge of handling Participant Census data, review and update plan configuration fields, and demonstrate good attention to detail with research and timely resolution ability. ASPPA Certified and CRPS certification are preferred. Your responsibilities will include assisting Client Facing personnel on middle office and back-office activities, supporting Plan Sponsors and Administrators on plan level activities, and assisting clients in correcting any plan/participant level data issues. You will also support clients on research and resolution of issues related to benefit services, plan management activities, and co-ordinate between client facing and operations teams to resolve client issues/escalations. To qualify for this role, you should have a graduation degree, preferably from a commerce background, experience in the US retirement industry, and be flexible to work in US Shifts based on business requirements. Good verbal and written communication skills in English, good typing skills, attention to detail, working knowledge of MS Excel, good time management skills, and the ability to work independently are essential. If you have 3+ years of experience in customer service and possess the required qualifications, we encourage you to apply for this position with Accenture.,

1. Conduct research to identify new markets and client needs. 2. Actively sourcing new sales opportunities through cold-calling and emailing 3. Promote the company's services. 4. Arranging business development meetings with prospective clients 5. Attending conferences, meetings, and industry events. 6. Candidate must have laptop. 7. Candidate from Navi Mumbai preferred

The role will be responsible for the following: Partner with the recruiting team to identify potentially trainable candidates during the hiring stage and take accountability for delivering 90% throughput in training those potential hires. Develop and deliver comprehensive training programs for new hires and existing associates, focusing on: Professional communication skills (including written communication, verbal skills and digital correspondence) Client relationship management Phone etiquette and call handling techniques Problem-solving and conflict resolution Active listening and empathy Voice and accent refinement, where needed Client service excellence Conduct needs assessments (TNI & TNA) to identify skill gaps and create targeted training solutions that align with business objectives. Monitor and assess client service interactions across multiple channels, providing constructive feedback on communication effectiveness, soft skills application, and overall client experience delivery. Participate in calibration sessions to ensure consistent scoring & feedback delivery approach across the training team. Identify early indicators of performance challenges and promptly escalate possible new hire attrition, poor performance, misfit skills, or behavioral issues in training. Foster a culture of continuous improvement by keeping abreast of current industry best practices in client services training and implementing innovative approaches to skills development. In partnership with QA and Client Services management, design and implement refresher training programs to maintain and enhance client service standards across the organization. Execute the strategy of the IBKR global orientation and Client Services onboarding training for new joiners, delivering training sessions, monitoring completion of eLearning programs and liaising with line managers to track progress and further training needs. Qualifications: Education: University degree (Bachelors). Professional certification in training, learning and development, or a related field. Excellent English language communication skills, both written and verbal. Superior facilitation and presentation abilities with experience engaging diverse learning styles. Minimum 7 years of experience designing, facilitating, implementing, and assessing blended learning programs, particularly in client services or client experience areas. Demonstrated ability to develop effective training methodologies that enhance client-facing soft skills. Experience measuring training effectiveness and demonstrating ROI on learning initiatives. Knowledge of capital markets- ideally, experience working for a financial services or fintech company.

As a Sales/Operation Specialist at Uniglobe Shergill Travel, a premier travel management company in Chandigarh and Mohali, India, you will be an integral part of our team. With our strong presence in over 60 countries as part of the global Uniglobe Travel network, we are locally owned but globally connected. In this full-time on-site role, located in either Chandigarh or Mohali, you will be tasked with handling daily sales and operations activities, ensuring top-notch client services, and effectively managing operations. Your role will be pivotal in maintaining our high standards and delivering exceptional service to our clients. To excel in this position, you should possess excellent communication and client services skills. Your interpersonal skills should be top-notch, enabling you to build strong relationships with clients and team members. Strong organizational and time management skills are essential to ensure smooth operations. The ability to collaborate effectively in a team environment is crucial for success in this role. Ideally, you should have a minimum of 2 to 3 years of operational experience in the travel industry. A Bachelor's degree in Business or a related field would be an advantage, showcasing your commitment to professional growth and development. If you are looking to leverage your skills and experience in a dynamic and fast-paced environment, while being a part of a global network, then this Sales/Operation Specialist role at Uniglobe Shergill Travel could be the perfect fit for you. Join us in providing exceptional travel management services and making a difference in the world of travel.,

As a Client Services representative in the Mutual Fund sector located in Bikaner, your primary responsibility will be to handle client inquiries, ensuring their satisfaction through efficient customer service. You will manage client accounts, address any issues, and maintain accurate records. Additionally, providing relevant financial advice and ensuring clients are well-informed about their mutual fund investments will be part of your daily tasks. To excel in this role, you should possess Client Services and Customer Service skills, excellent communication abilities, and a strong focus on customer satisfaction. A good understanding of Finance and Mutual Fund products is essential. Problem-solving and organizational capabilities are crucial for effectively managing client accounts. Previous experience in the financial services industry would be advantageous. Ideally, you should hold a Bachelor's degree in Finance, Business Administration, or a related field. Joining our team as a Client Services representative offers the opportunity to work in a dynamic environment where your skills and expertise can contribute to the success of our clients" financial goals.,

As a Customer Support Executive, you will be responsible for analyzing and resolving customer queries efficiently through calls. You will work closely with the CRM team and Team Lead to assist in the execution and implementation of process enhancements. Your focus will be on enhancing the overall Customer Experience by promptly addressing customer issues and ensuring their concerns are resolved without delay. It is essential to adhere strictly to Company Policies, procedures, code of conduct, and regulatory guidelines while interacting with customers. Moreover, you will play a key role in recommending effective strategies to promote the Client's products and services, ultimately enhancing customer satisfaction. Your primary duty will be to deliver exceptional customer service in a friendly and courteous manner consistently. Having a deep understanding of the products and services offered by the Client, you will respond to customer inquiries with accuracy and professionalism. Additionally, you are encouraged to think creatively and propose innovative ideas that can enhance operational efficiency, improve internal controls, and elevate customer service standards. Your contribution in suggesting improvements will be highly valued in our pursuit of excellence.,