Associate - Customer Success

You should apply if you have

• A minimum of 1 year of experience in a similar role, preferably in E-Commerce or D2C companies.
• Excellent verbal and written English communication skills.
• Strong problem-solving abilities with active listening skills.
• The ability to handle customer interactions professionally across calls, chats, and emails.
• A customer-first approach to resolving complaints and escalations.
• Familiarity with Google Suite and proficiency in maintaining accurate records.
• The ability to multitask, work well in a team, and adapt to fast-paced environments.
• A positive attitude and the ability to work under pressure while meeting targets.

You should not apply if you

• Lack of experience in customer service or handling customer interactions.
• Struggle with clear verbal and written communication in English.
• Are unable to handle escalations and problem-solving effectively.
• Find it difficult to work in a fast-paced and dynamic environment.
• Do not have basic proficiency in using Google Suite or maintaining records.
• Are unwilling to work collaboratively with a team.
• Have difficulty managing multiple tasks and adjusting to changing priorities.
• Don’t have basic understanding of customer support KPIs

Skills Required

• Minimum 2 years of experience in a similar role.
• Preference for candidates from E-Commerce and D2C companies.
• Strong verbal and written communication skills in English.
• Active listening and effective problem-solving abilities.
• Excellent interpersonal skills and teamwork capability.
• Ability to perform under pressure and adapt to fast-paced environments.
• Proficiency in Google Suite, including Google Docs.
• Strong multitasking skills with the ability to manage tasks efficiently within tight timeframes.

What will you do?

• Handle calls, chats, and emails professionally, providing product and service information, processing orders or cancellations, and addressing customer concerns.
• Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions.
• Follow up to ensure customer requests are resolved appropriately.
• Escalate unresolved issues or special cases to the relevant departments for further investigation.
• Approach complaints and escalations with a customer-focused mindset.
• Identify customer needs, clarify concerns, research solutions, and provide appropriate alternatives.
• Build strong customer relationships by understanding their unstated needs and asking relevant questions.
• Meet assigned targets while adhering to all standard operating procedures (SOPs).

Work Experience

• 2–4 years of experience in customer service or support.
• Proven ability to handle escalations and resolve customer issues efficiently.

Working days

Location

Perks

• Friendly atmosphere

• High learning & personal growth opportunity

• Diverse work environment

Why Nutrabay

We believe in an open, intellectually honest culture where everyone is given the autonomy to contribute and do their life’s best work. As a part of the dynamic team at Nutrabay, you will have a chance to learn new things, solve new problems, build your competence, and be a part of an innovative marketing and tech startup that’s revolutionizing the health industry.

Working with Nutrabay can be fun, and a place of a unique growth opportunity. Here you will learn how to maximize the potential of your available resources. You will get the opportunity to do work that helps you master a variety of transferable skills, or skills that are relevant across

roles and departments. You will feel appreciated and valued for the work you delivered. We are creating a unique company culture that embodies respect and honesty, which will create more loyal employees than a company that simply shells out cash. We trust our employees and their voices and ask for their opinions on important business issues.

About Nutrabay

Nutrabay is one of the largest health & nutrition store in India. We are a business with lakhs of customers that trust us. Our vision is to keep growing, having a sustainable business model and continue to be the market leader in this segment by launching many innovative products.

Funding:

We raised $5 Million in a Series A funding round.