Business Analyst

Job Description

Roles & Responsibilities:Customer Success:- Lead new customer onboarding by gathering data, configuring the software, and providing product training.- Proactively address customer queries and issues, ensuring effective and efficient product usage.- Drive customer satisfaction, increase software adoption, and identify opportunities for upselling to reduce churn.Business Analysis:- Gather, document, and prioritize business requirements through collaboration with internal and external stakeholders.- Translate requirements into detailed BRDs, functional specifications, and user acceptance scenarios.- Work closely with the Product and QA teams to deliver tailored solutions that meet customer needs.Product Enablement & Configuration:- Configure the software during onboarding to align with customer requirements.- Provide insights on functional usability, technical design, and feature optimization to improve customer experience.Project Management:- Lead projects from requirement gathering to sign-off, ensuring timely and high-quality delivery.- Continuously track customer needs and align them with product roadmap improvements. Qualifications:- Educational Background: MBA (preferred) or bachelor's in business administration, Computer Science, or a related field.- Experience: Minimum 2 years as a Business Analyst in B2B product-based companies; experience in SaaS, ERP, or asset management domains is a plus.- Strong written and verbal communication skills.- Proven ability to gather, document, and prioritize business requirements.- Experience in handling domestic and international clients.- Detail-oriented with strong problem-solving and analytical skills.- Familiarity with software configuration and product training. Perks & Benefits:- Performance Bonus: Competitive bonuses tied to individual and team performance.- Comprehensive Health Insurance: Employee medical insurance to safeguard your well-being.- Dynamic Work Environment: Be part of a fast-growing, innovative SaaS company that values professional development.- If you are a proactive, self-motivated individual passionate about delivering exceptional customer experiences while driving business success, we invite you to join our journey at Asset Infinity.