1289 Customer Success Jobs - Page 46

* 3-8 years’ experience in the area of Employee Transport Operations Mandatory Requirements: Candidate must have worked in the area of Employee transport in BPO/Call Centre/IT Companies either for the organisation or from 3rd Party Service.. Required Candidate profile vice Providers or Vehicle Service Providers Must have hands on experience in Shift Management, Vehicle Routing and Vehicle Operations for BPOs/Call Centres Good knowledge of routing processes for Em..

Okta is looking for an Engineering Manager for its elite and high-impact engineering team in India focused on customer success. Customer Centric Engineering team delivers customer success by bridging the gap between customer support and engineering via troubleshooting, debugging, proposing fixes and resolving the most complex customer issues escalated by our last tier of Technical Support. As a Manager, you will drive cross-functional response to critical technical incidents, act as a quarterback and customer advocate within R&D, and represent the Technology organization to customers and our Support organization. This role will also be a champion for development of internal troubleshooting t...

About your new role - As a Customer Success Manager, you would be the single point of contact between the Key Clients and the internal teams. - Client Relationship Building - The Customer Success Manager would be responsible for building effective relationships with some of the key clients and maximizing revenue from the assigned existing accounts. - Scaling/Upselling Key Accounts - Identifying upselling opportunities across the key existing clients and expanding relationship with them by continuously proposing new solutions and ensuring that revenue enhancement is achieved in line with the company's objectives. - Collaborate with the Account Managers to discover opportunities of optimizatio...

The Customer Success Manager will be responsible for driving renewals of our customers and ensuring that they derive maximum value from the use of Simplotel. To achieve this, the account manager will interact regularly with the clients and build a strong lasting relationship and drive improvements to the customer's usage of Simplotel and drive adoption of new features that help customers. Responsibilities : - Drive renewals and upselling for Simplotel. - Be in touch with our customers, analyse opportunities for improvement, and convince the customers to adopt such suggestions. - Build and maintain strong long-lasting relationships. - Understand various analytics of our customers, craft and i...

The Opportunity: The Customer Success Manager (CSM) ensures that c ustomer s see value throughout their entire Anthology journey. With a focus on success and retention, the CSM engages with c ustomer s to understand their goals, create plans to achieve those goals, connect them to resources and expertise, resolve issues, and ensure an overall world-class experience. This role works collaboratively with other Anthology teams to ensure c ustomer s receive appropriate support, resources, and services, and assists the Sales team in identifying expansion opportunities. This position is crucial to providing strategic direction, planning, and oversight to c ustomer s to foster their continued growt...

Hiring Program Mgr Excell comms. Min 1 yr - 5 yrs exp in Customer Success from MNC Gap not more than 6 months Sal upto 8L Fixed+ 1L Variable Graduates only Max age 35 Location-Gurugram Call n ping ( VED)- 9821726929 Email - ved.imaginators@gmail.com

Role & responsibilities • Own and manage a portfolio of SaaS customers, guiding them from onboarding through renewal and expansion. • Track health scores, conduct business reviews, and drive product adoption to reduce churn and grow NRR. • Analyse customer data, surface insights, and collaborate with Sales, Product & Support to resolve issues. • Identify upsell opportunities, negotiate renewals, and consistently achieve revenue targets. Preferred candidate profile (Non-Negotiable) • 1-2 yrs in a startup (Series A/B) customer-success / sales / GTM role; no major-corporate backgrounds . • Proven record of owning revenue targets and closing deals without heavy playbooks . • Comfortable with amb...

Customer Growth Consultant B2B SaaS (Series A) Bengaluru | Hybrid (3days onsite) Why this role? Steer product adoption and retention for a growing SaaS platform, owning the customer journey endtoend. Reduce churn and unlock expansion revenue across a global client base. Work directly with the founding team and carve a fast track to leadership within 18 months. What youll own Own and manage a portfolio of customer accounts, guiding them through onboarding, adoption and renewal. Act as the primary point of contact, ensuring customer goals are met. Monitor customer health metrics and proactively tackle issues to minimise churn. Run regular business reviews and success planning sessions, surfaci...

Role & responsibilities: Client Presentations & Demos: Conduct presentations and demos that clearly communicate the value proposition of Jeeva.ai to clients. Client Relationship Management: Maintain strong, ongoing relationships with existing clients, identifying opportunities for upselling, cross-selling, and ensuring repeat business. Onboarding New Clients: Lead the onboarding process, ensuring a smooth transition and a thorough understanding of our products and services. Account Performance Review: Regularly review client account performance, identify areas for improvement, and implement strategies to drive better results and client satisfaction. Issue Resolution: Act as the point of esca...

Job Role: Customer Success Engineer Job Description: Receive escalation tickets, apply a structured troubleshooting protocol and provide timely resolution. Communication with customers is predominantly over the e-mail channel, but also via phone, online meetings, and chat conversations. Evaluate the needs of customers and work in a creative, proactive manner to resolve technical issues. Take complete ownership of the escalated tickets and collaborate with the relevant technology teams for a swift resolution. Document troubleshooting and problem resolution steps, accurately record data into CRM and other relevant tools. This role is primarily for the US timezones. Skills Required Excellent co...

Hiring Program Mgr Excell written and verbal comms. Min 1 yr - 5 yrs exp in Customer Success, customer handling Gap not more than 6 months Sal upto 8L Fixed+ 1L Variable Graduates only Max age 35 Location-Gurugram Contact@9220771924 Akanksha

CSM JD 2 Adtech Account Managers Very good communication skills AdTech background - Programmatic Advertising, Agency background Campaign Operations candidates should not be considered Candidate must be managing accounts, performing negotiations, discussing contracts Minimum of atleast 5 years of experience in AdTech industry is essential, besides the overall experience 6. Look for people in Account manager positions in agencies (digital marketing agencies and not creative agencies). 7. These account managers should have basic to intermediate understanding of ad-tech (Programmatic, DMP, CDP, DSP, SSP etc.) 8. Ask candidates if they have independently managed pricing negotiations, participated...

Role & Responsibilities Post-Sale Campaign Management of top clients to reach pre-defined delivery & performance commitment Regular monitoring of delivery from campaigns and strategizing/planning activities to meet delivery gaps Analyzing & preparing regular reports w.r.t delivery performance from various products/sources Tracking client-level nurturing & lead handling process & sharing best practices around the same, favoring Shiksha business Maintain client-specific data & reports Knowledge about lead generation through digital marketing tools like email marketing/SMS Marketing, etc Desired Candidate Profile Good with Excel/data/numbers Excellent communication skills Strong sense of owners...

Monitor and follow up status of the on-line orders from our clients based in Asia (mostly China). Responds to our clients' concerns and maintain quality communication Coordination work with Headquarter in HK; training and follow-up; Coordinating with production team for status of orders and updating respective clients over Asia. Analyse CRM feed backs Candidate Profile: Minimum 2 to 3 years experience in direct Customer Relationship profile. Fluency of ENGLISH is MUST Both speaking & writing. Professional attitude, hardworking and sincere. Ability to work with team mates with good coordination Excellent knowledge in Computer MS WORD, MX EXCEL & MS OUTLOOK operation. Self motivated and organi...

Hiring for Customer service-Voice Package upto 9 lpa Only people with excellent communication skills Gurgaon/Noida Stable profiles Call on 7042331616 or drop cv on supreetbakshi@imaginators.co

Hiring Program Mgr Excellent written and oral communication (Flawless) Min 1 yr - 5 yrs exp in Customer Success, customer handling Gap not more than 6 months Sal upto 8L Fixed+ 1L Var Graduates only Max age 35 Required Candidate profile Shifts :- 4:30pm to 1am One side drop Pls Call Vikas at 8527840989 Email vikasimaginators@gmail.com

Job responsibilities Develop and maintain strong relationships with customers, by doing regular health checks and becoming a trusted advisor for their needs and interests. Write Monitor and track customer usage of our products or services, identifying areas for improvement and providing recommendations. Assist Deliver ongoing training and support to customers, ensuring they have the knowledge and tools they need to achieve their goals. Implement Collaborate with internal teams to develop and implement strategies to improve customer satisfaction and retention Use Handle and resolve customer issues in a timely and efficient manner, escalating issues as needed to ensure quick resolution Contrib...

About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to em...

As a Customer Success Manager, you will build relationships with clients to ensure they are getting the most value from our products You will work closely with customers to resolve issues, provide training, and help them achieve their goals Key Responsibilities: Manage customer relationships and ensure satisfaction with our products/services Onboard new customers and provide training and support Act as the customers advocate, resolving issues and recommending solutions Monitor customer health metrics and identify opportunities for improvement Collaborate with product and sales teams to ensure customer needs are met Key Qualifications: Experience in customer success, account management, or a ...

As a Customer Success Manager, you will build relationships with clients to ensure they are getting the most value from our products You will work closely with customers to resolve issues, provide training, and help them achieve their goals Key Responsibilities: Manage customer relationships and ensure satisfaction with our products/services Onboard new customers and provide training and support Act as the customers advocate, resolving issues and recommending solutions Monitor customer health metrics and identify opportunities for improvement Collaborate with product and sales teams to ensure customer needs are met Key Qualifications: Experience in customer success, account management, or a ...

Shift and schedule Day shift Monday to Friday Job Summary Outmarch is a fast-growing retail startup searching for flexible go-getters who welcome the challenge of meeting the needs of a growing business. Were specifically looking for a customer success specialist who will roll up their sleeves and lead a team from inside the trenches. As a key member of our leadership team, you will help craft the companys customer success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences. Our ideal candidate is passionate about using analytical skills to identify problems, find solutions,...

At ProProfs, we are hiring a Sr. Customer Support Executive/ Onboarding and Customer Success / Account Management Executive who can enhance our customer experience. You will be responsible for providing memorable customer service by conducting demonstrations, product overview sessions to clients of ProProfs, making modifications, and escalating complaints across a number of communication channels. To perform well in this role the candidate should be able to remain calm when customers are frustrated and have prior experience of handling customers from the US, Canada, EU Regions. Customer Support/Onboarding and Customer Success responsibilities: Be the primary point of contact and build long-t...

Role & responsibilities Engage with existing clients for updates, feedback, and follow-up Deliver product demos to new prospects (virtually or in-person) Coordinate with internal teams to support onboarding and delivery Assist in lead generation via email, LinkedIn, and outreach Maintain CRM/spreadsheet trackers for all client touchpoints Help create case studies, pitch decks, and simple marketing materials Preferred candidate profile 23 years in client success, marketing, inside sales, or presales Strong verbal and written English communication Confident in giving demos and interacting with clients Organized, proactive, and curious about technology Familiar with Google Docs, Slides, and CRM...

Job Title: Operations Project Manager Location: Onsite- Noida Department: Operations/PMO EC-Council (www.eccouncil.org) is the worlds largest cyber security technical certification body. We operate in 145 countries globally and we are the owner and developer of various world-famous cyber security programs. We are proud to have trained and certified over 380,000 information security professionals globally that have influenced the cyber security mindset of countless organizations worldwide. Candidates willing to/can join within 2 weeks shall be preferred Job Summary We are looking for an Operations Project Manager with 10-12 years of experience in managing high-impact global initiatives. This ...

Function - Corporate Business Role - Account Management Roles & Responsibilities: Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. This position may require occasional travel. Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keepin...