Implementation Associate - Customer Success

Implementation Associate - Customer Success Passionate about 'customer obsession'? We live and breathe it! If you're a curious soul ready to roll up your sleeves and solve customer challenges, we have a treat for you! We're after hardworking, high-energy, and innovative folks who thrive on teaming with enterprise clients to crack those tough nuts. Join us and be part of a team dedicated to delivering outstanding customer experiences! Location - Bangalore/ Delhi NCR/ Mumbai Roles and Responsibilities: - Handling end-to-end implementation of Bizom, a leading SaaS/cloud-based supply chain automation product for the FMCG industry. - Understanding of software architecture and configuration of the product to match customer requirements. - Working with Master data, assisting with service requests, and troubleshooting problems with data. - Client Interaction- Handle clients and communicate client's requirements to internal teams. - Coordinate with respective stakeholders and provide technical assistance to clients within SLA. - Helping customers generate reports and offering thorough expertise to customers on the product and its usage. - Document the client's requirements and get a sign-off. - Quality check of deliverables and conduct UAT with the client and get sign-off. - Ensure the user's adoption post-go-live and share a regular update with the client. Requirements : - Excellent communication skills (Written and Verbal), strong documentation skills - Computer and mobile-savvy with moderate knowledge of MS Excel. - Understanding of the FMCG business model. - Willingness and eagerness to work in a high-pressure fast-growing start-up environment - Experience in SaaS Product Onboarding and support will be an added advantage. What is it like to work with Our Customer Success team? - The Mantra of getting ahead is getting a kick out of everything you do! - Spreading our wings overseas. - Work with highly ambitious, and result-oriented people from across the globe. - Own and develop your own strategies and Fly with them!! - Be a pillar of a fast-paced high-growth business that gives you the opportunity to manage projects for Fortune 500 companies and other enterprise clients across the globe. - Become the key consultant and get an in-depth insight into the vertical by becoming an expert in the Vertical. - Drive business outcomes by helping customers shift to mobile first technologies, and impact the lives of numerous people. Why Mobisy? - We are happy Souls, working together and having each other's back! People, Product and Profit is our motto. - Fly beyond your imagination as we believe in giving wings to your passion. - No Kinder-garden, We fall, We learn and we stick together like a chewing-gum. - We trust in our association and allow free rein to our employees. To act and explore themselves while delivering the best and sustainable results. - We celebrate success hard and failures harder, It's always a Collective success or Collective failure. We enjoy our learnings more with a sip of our poison;) - Have Buddies, Mentors But be your own boss. It goes hand in hand. - Know your people, Talk, Chat, learn and Share - have access anytime to reach anyone in the family. - Stay Quiet - Stay Foolish. We are courageous people who speak and do right things keeping in heart to serve best to our clients and our company. - We believe in rolling our sleeves up, getting our hands dirty, dreaming and achieving together. What Will you get while working with Mobisy? - We give importance to your health at Mobisy and Cover you with right Healthcare Benefits - Family first, Enjoy the Maternity and Paternity leave. - Break -Up with your work is much needed, Enjoy 21 annual paid leaves :) - Happy Tummy, Happy Me - by providing meals on the house in our own in-house Cafeeteria. What will you not get? - We hate login - logout, du-ah we not at school! - We are not spoon-feeders, All we have are the crazy ones who carve their own paths. - Yes Mam - No Mam! - No Blame Games!!!