BPS - Voice Process Associate

SBS

0 - 2 years

1 - 4 Lacs

noida

Posted:1 day ago| Platform:

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Skills Required

process associate voice process billing customer handling computer proficiency customer service management ms office continuous improvement testing

Work Mode

Work from Office

Job Type

Full Time

Job Description

BPS Customer Service / Customer Handling experience, Excellent communication skills (spoken and written), Excellent computer proficiency, Comfortable with 24/7 working environment / Comfortable with Flexible-offs
The candidate should be V&A trained.
Adept in MS Office (XL/Word)
Should be comfortable working from Office location
Should have cleared the Typing test with accuracy as detailed below:
Utilities requirement threshold
Speed (WPM) Minimum 20
Accuracy (%) 90%
Should not have limitations in regards to identifying colors ( no color blindness)
Candidates should be available to join in short notice
Manage both incoming and outgoing contact to and from our customers using all available methods of contact (email/letters)
Work actively as a team to achieve a top quartile position and performance is achieved consistently
Help manage and support all aspects of customer s queries from move homes, billing, payment plan to meter exchange/exceptions
Help to support our continuous improvement & reduction in repeat contact (unwanted, wanted and associated complaints) month on month by ensuring timely processing of work with quality
Total Experience Expected: 00-02 yearsQualifications
Bachelor s Degree
At least 1 years of experience in BPS preferably Utilities

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