BPS - Voice Process Associate

Company Description

• BPS Customer Service / Customer Handling experience, Excellent communication skills (spoken and written), Excellent computer proficiency, Comfortable with 24/7 working environment / Comfortable with Flexible-offs
• The candidate should be V&A trained.
• Adept in MS Office (XL/Word)
• Should be comfortable working from Office location
• Should have cleared the Typing test with accuracy as detailed below:

Utilities requirement threshold

Speed (WPM) Minimum 20

Accuracy (%) 90%

• Should not have limitations in regards to identifying colors ( no color blindness)

Candidates should be available to join in short notice

• 
  Manage both incoming and outgoing contact to and from our customers using all available methods of contact (email/letters)
• Work actively as a team to achieve a top quartile position and performance is achieved consistently
• Help manage and support all aspects of customer’s queries from move homes, billing, payment plan to meter exchange/exceptions
• Help to support our continuous improvement & reduction in repeat contact (unwanted, wanted and associated complaints) month on month by ensuring timely processing of work with quality

Total Experience Expected: 00-02 years

Qualifications

• Bachelor’s Degree
• At least 1 years of experience in BPS preferably Utilities

Additional Information

The candidate should be flexible in working 24*7 shift, following UK calendar.

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.