Customer Success Lead

Job Description

Job Responsibilities: The Customer Success Leader (CSL) is responsible for driving long term customer success, adoption and advocacy of Prolifics clients. By establishing a strategy and clear vision our CSL team will be responsible for accelerating improvement in customer loyalty to support long term growth and improved adoption. Responsibilities Drive growth agenda for digital engagements/accounts and ensure consistency/predictability in the quality of delivery by meeting customer success expectations Needs to handle multiple accounts and be responsible to revenue and GM targets Manage stakeholder relationships at an account to ensure success of Digital programs Understand success parameters in the account landscape, align and drive various teams towards the defined success parameters Collaborate with development teams, technology architecture teams and sales teams to identify areas of cross sell/ upsell in the client landscape Perform weekly, monthly, quarterly reviews with client stakeholders and ensure the long-term goals stay aligned Manage long term engagement success elements including centralized onboarding processes, demand management, engagement level dependency management etc Enable project specific and architecture specific decision to be made in engagements Qualifications Nurture and build long term client relationships Strong understanding of CX/EX space. Seasoned professional with strong GCC experience and a proven track record in new logo acquisitions, driving business growth and expanding market presence. Flair to understand modern digital technologies Strong networking skills Excellent communication skill and participates actively in team meetings discussions and be a SME in the desired areas of expertise