Associate Director - Customer Success

About the role: We are seeking an experienced Customer Success Director to lead the end-to-end customer engagement process-particularly during deployment and post-deployment of Ripik's products. You will serve as the primary point of contact for assigned customers, ensuring a seamless transition from implementation to sustained value realization. Roles & Responsibilities: - Drive deployment & post-deployment activities of Ripik's products, ensuring timely delivery and smooth adoption. - Liase between Ripik's internal product team & customers. - Be the face of Ripik for assigned customers. - Serve as a senior escalation point for complex technical issues, working cross-functionally to drive resolution. - Drive problem-solving and solution delivery to ensure customer needs are met and exceeded. - Communicate regularly with clients to troubleshoot issues. Required Skills, Competencies & Experience: - Must have 3+ years of total experience in Consulting. - B.tech in Core engineering is mandatory. - Strong Problem solving skills & maturity to handle complex situations. - Experience of driving digital/ AI transformations is mandatory. - Ability to develop healthy customer relationships, enhance customer training, and improve product usability.