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Ripik.AI
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Director - Customer Success

Director - Customer Success

Ripik.AI

3 - 8 years

40 - 50 Lacs

Noida

Posted:2 months ago| Platform:

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Skills Required

Customer Success digital transformations AI transformations customer relationship customer engagement Artificial intelligence

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the role: We are seeking an experienced Customer Success Director to lead the end-to-end customer engagement process- particularly during deployment and post-deployment of Ripiks products. You will serve as the primary point of contact for assigned customers, ensuring a seamless transition from implementation to sustained value realization. Roles & Responsibilities: Drive deployment & post-deployment activities of Ripiks products, ensuring timely delivery and smooth adoption. Liase between Ripik's internal product team & customers. Be the face of Ripik for assigned customers. Serve as a senior escalation point for complex technical issues, working cross-functionally to drive resolution. Drive problem-solving and solution delivery to ensure customer needs are met and exceeded. Communicate regularly with clients to troubleshoot issues. Required Skills, Competencies & Experience: Must have 3+ years of total experience in Consulting. B.tech in Core engineering is mandatory. Strong Problem solving skills & maturity to handle complex situations. Experience of driving digital/ AI transformations is mandatory. Ability to develop healthy customer relationships, enhance customer training, and improve product usability. What can you expect? Ability to shape the future of manufacturing by leveraging best-in-class AI and software; we are a unique organization with niche skill set that you would also develop while working with us World class work culture, coaching and development Mentoring from highly experienced leadership from world class companies (refer to Ripik.AI website for details) International exposure

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Ripik.AI

Software Development

New Delhi New Delhi

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Director - Customer Success