Customer Success Intern

Job Description

About the Role: We’re looking for a motivated and detail-oriented intern to join our Customer Success team for a 2-month internship. This is a hands-on opportunity to work closely with our Customer Success Managers and learn how fast-growing enterprise SaaS companies drive customer engagement, onboarding, and retention. Key Responsibilities: Client Onboarding Support: Assist in onboarding new clients by preparing documentation, updating trackers, and ensuring timely follow-ups. Customer Data Management: Maintain and update customer profiles, usage data, and interaction records in internal systems. Account Health Monitoring: Track key customer success metrics, flag potential issues, and assist in creating performance reports. Feedback Collection: Help gather and analyze customer feedback to identify pain points and improvement areas. Cross-functional Collaboration: Coordinate with product, sales, and support teams to resolve customer issues and improve experience. Documentation & SOPs: Support the team in creating help guides, SOPs, and process documentation. Meeting Coordination: Schedule and support review calls, take meeting notes, and assist in follow-up actions. Qualifications: Preferred: Pursuing Graduation/Post Graduation in any field. Strong command of Microsoft Excel and Google Sheets. Good communication and coordination skills. Detail-oriented with a proactive mindset and willingness to learn. What We Offer: Exposure to B2B SaaS customer lifecycle processes. Practical experience in customer relationship management. Guidance and mentorship from senior Customer Success professionals. Opportunity to contribute to real business outcomes in a fast-paced environment. Certificate and letter of recommendation on successful completion. Apply only if you’re available to join immediately. If you're excited to dive into the world of customer success and enterprise SaaS, we’d love to hear from you! Show more Show less