Customer Success Executive

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About MantraCare

MantraCare is a global digital health & wellness company offering comprehensive care solutions across physical, mental, and chronic health areas. With a presence in over 30 countries, we empower organizations and individuals to improve health outcomes through accessible, tech‑driven wellness solutions.

Job Summary

Customer Success Executive

Key Responsibilities

• Lead customer onboarding for new clients, ensuring a smooth set‑up, and strong initial engagement.
• Serve as primary point of contact for assigned clients: handling queries via email, phone, and chat in a timely manner.
• Monitor client usage or engagement with MantraCare services; identify areas where clients may need support or encouragement to increase adoption.
• Gather customer feedback and suggestions; work with product, operations, and provider relations teams to relay insights and improve service.
• Proactively identify risks of churn and work with internal stakeholders to address them.
• Create and maintain customer success resources such as guides, tutorials, FAQs, and best‑practice workflows.
• Organize and conduct group client sessions, webinars, or seminars to enhance client understanding and engagement.
• Maintain accurate client records in CRM; track metrics like satisfaction, health scores, renewals, and usage.
• Collaborate cross‑functionally (sales, product, support, provider relations) to ensure client needs are met and escalations resolved promptly.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or related field.
• 2‑3 years of experience in a customer success, account management, client servicing, or similar client‑facing role.
• Strong written and verbal communication skills in English.
• Demonstrated ability to manage multiple client relationships and/or accounts simultaneously.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint); familiarity with CRM tools (e.g., Salesforce, HubSpot, Zoho) is a plus.
• Strong organizational skills, attention to detail, and ability to prioritize tasks.
• Proactive mindset, customer empathy, willingness to learn.

Thanks & Regards

HR

Monika

MantraCare