0 years

1 - 4 Lacs

Posted:4 hours ago| Platform: GlassDoor logo

Apply

Work Mode

On-site

Job Type

Full Time

Job Description

A Customer Success Executive (CSE) is responsible for ensuring customer satisfaction, smooth onboarding, and ongoing support to drive product adoption, retention, and business growth. They act as the primary point of contact for customers, building strong relationships by understanding customer needs, resolving issues, and advocating for customers within the company. CSEs focus on maximizing customer lifetime value by encouraging renewals, upselling, and cross-selling while reducing churn.

Key Responsibilities

  • Onboard and train new customers to ensure successful product adoption.
  • Provide continuous support and resolve customer issues promptly.
  • Build and maintain strong customer relationships, acting as their advocate.
  • Monitor customer usage and engagement, identifying opportunities for upselling or cross-selling.
  • Collaborate internally with sales, product, and support teams to enhance customer experience.
  • Collect and communicate customer feedback to drive product improvements.
  • Conduct regular check-ins and business reviews to monitor customer health and satisfaction.
  • Drive customer retention and reduce churn through proactive engagement.

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,199.68 - ₹41,587.44 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You