Customer Success Executive

Experience: 1–3 Years

Location: Infinity Tower, Opposite Railway Station, Surat

Department: Customer Success /Sales /Support

Employment Type: Full-time

About the Role

We are looking for a proactive and customer-focused Renewal Executive to manage client renewals, post-sales relationships, and ensure the smooth continuation of subscriptions or service contracts. The ideal candidate will have experience in account retention, upselling, and building long-term customer trust.

Key Responsibilities

• Manage the renewal cycle of existing customers to ensure timely contract or subscription renewals.
• Build strong relationships with clients to understand their ongoing needs and ensure satisfaction with the product/service.
• Identify opportunities for upselling or cross-selling relevant plans or features.
• Collaborate with internal teams (Sales, Customer Success, Finance) to ensure seamless post-sales support and issue resolution.
• Maintain accurate records of renewal dates, follow-ups, and communication in CRM tools.
• Work closely with customers to reduce churn and increase renewal rates.
• Handle customer queries or complaints promptly to maintain a positive customer experience.
• Prepare and share renewal quotations or invoices and track payments.
• Provide periodic reports on renewal performance, pipeline, and retention metrics.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 1–3 years of experience in renewal management, after-sales, account management, or customer success (preferably in SaaS or product-based companies).
• Strong communication, negotiation, and relationship-building skills.
• Ability to handle multiple client accounts and meet deadlines.
• Experience working with CRM tools (e.g., HubSpot, Zoho, Salesforce, etc.).
• Customer-centric mindset with a proactive approach to solving issues.

Why Join Us

• Opportunity to work in a fast-growing SaaS/Product environment
• Performance-driven incentives and recognition
• Exposure to end-to-end customer lifecycle management

Interested Candidates can share their CV on divya.patel@suvit.io or can contact on 9898042073

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹21,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person