Customer Success Executive

Valuecoders

3 - 6 years

4 - 7 Lacs

noida uttar pradesh india

Posted:2 hours ago| Platform: Foundit logo

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Skills Required

crm software data analysis customer engagement account management product knowledge technical support

Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities:

Respond to customer inquiries via phone, email and chat in a timely and professional manner
Troubleshoot customer issues related to our SaaS product and provide appropriate solutions
Maintain customer satisfaction by timely resolution of customer issues
Document customer interactions and escalate issues to relevant teams as necessary
Maintaining up to date records over CRM different tools Collaborate with the product and technical teams to identify and resolve recurring customer issues
Provide product support, including training/demos and on-boarding assistance with product usage Continuously improve customer support processes and procedures

Requirements:

Proven experience in a customer support role, preferably in a SaaS or technology-related fieldStrong written and verbal communication skills
Ability to prioritize and manage multiple tasks in a fast-paced environment
Ability to troubleshoot technical problems and provide solutions
Excellent problem-solving and analytical skills
Strong attention to detail

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