Customer Success Executive

Job Description

About LineupX: LineupX is a SaaS startup; we are architects of innovation, builders of career pathways, and champions of seamless placement processes for Upskilling Ed-Tech and Training Centers. Our revolutionary platform is designed to transform the way they approach placement assistance. As a Customer Success Intern, you'll be an integral part of our journey, gaining valuable insights into the world of customer relations in the fast-paced landscape of Ed-Tech and Training Centers. Role Overview: As a Customer Success Intern at LineupX, you will be a crucial part of our Customer Success team, supporting client onboarding, engagement, and satisfaction efforts. This role offers hands-on experience in customer relationship management, where you'll learn the essentials of ensuring customers achieve their desired outcomes and feel supported throughout their journey with LineupX. Key Responsibilities: ● Onboarding & Engagement: Assist in the onboarding of new customers, guiding them through the platform features and functionality to ensure they can quickly gain value from the product. ● Customer Support: Respond to customer inquiries, troubleshoot issues, and provide timely assistance via email, chat, or phone to resolve basic questions and technical challenges. ● Customer Education: Help create and maintain knowledge base articles, FAQs, and user guides to help customers navigate the platform independently. ● Data Collection & Feedback: Collect and analyze customer feedback to identify pain points, common requests, and trends, sharing insights with the Customer Success team for ongoing improvement. ● Churn Reduction Support: Identify early signs of customer dissatisfaction and collaborate with the team to proactively address potential issues, helping improve retention rates. ● Metrics & Reporting: Track and report on customer success metrics such as engagement rates, NPS scores, and churn/renewal statistics. ● Process Improvement: Work with the team to streamline customer success processes, suggesting new ideas to improve customer experience and satisfaction. Learning & Development Opportunities ● Customer Success Fundamentals: Gain exposure to core principles of customer success and lifecycle management. ● Tools & Software: Hands-on experience with CRM and customer success tools like Salesforce, Zendesk, Intercom, or similar platforms. ● Data Analytics: Learn how to analyze customer success metrics and identify actionable insights. ● Cross-functional Collaboration: Work closely with sales, product teams. Interested candidates share your resumes on mahak.ramchandani@lineupx.com Show more Show less