Customer Success Associate

Job Description

About Flexiple Flexiple is the only hiring solution companies need to discover, evaluate, and hire dream developers and designers. Our invite-only talent network, handcrafted assessments, and 30-plus-parameter search engine have turned a traditionally draining task into a simple, smart, and efficient experience for 240+ clients worldwide. Role Overview As a Customer Success Associate , you will be the primary partner for our global clients—ensuring their experience with Flexiple is smooth, delightful, and results in high-quality talent engagement. Reporting directly to the COO, you'll be an individual contributor who collaborates with Sales, Talent Success, and Product teams to drive client satisfaction, retention, and growth. What will you do Client onboarding → ongoing success : Onboard new clients, set expectations, guide them through the hiring process, and ensure smooth handovers to the talent team. Drive outcomes : Track and improve client engagement metrics like Time to First Hire, Satisfaction Score (CSAT), and Repeat Engagement Rate. Be the voice of the client : Conduct regular check-ins with clients to gather feedback, resolve pain points, and offer proactive guidance. Partner across functions : Work closely with Sales, Talent, and Ops to ensure seamless delivery and troubleshoot cross-functional issues. Track data, spot trends : Maintain accurate client data in CRM, surface insights around churn risk, and recommend fixes. Improve how we work : Identify bottlenecks in client experience, suggest process updates, and help pilot new CX initiatives. Expectations Week 1 : Understand Flexiple’s product, client journey, and internal tools. Shadow 2–3 client calls to get familiar with how we interact and support clients. Month 1 : Independently manage onboarding for at least 5 clients. Identify and suggest quick-win ideas to improve the client experience. Month 3 : Take ownership of 80% of active client accounts, managing them end-to-end. Maintain a client satisfaction score (CSAT) of 90% or higher. Launch an internal dashboard to track feedback and engagement insights. Month 6 : Sustain CSAT at or above 95% and ensure at least 80% repeat business rate. Publish an updated client onboarding playbook. Begin mentoring new Customer Success team members You should be / have 3–6 years in Customer Success, Account Management, or Client Services roles—preferably in tech startups or marketplaces. Experience managing enterprise or global clients, with a track record of growing key accounts. Strong written and verbal communication; comfortable with a partial overlap with US/UK time zones. A structured, data-driven approach to client retention and satisfaction. Ability to work independently, juggle priorities, and thrive in a fast-paced environment. Location Bengaluru (in-office) with flexibility to overlap 2–3 hours with UK/US mornings. Perks & Benefits Performance rewards – Quarterly bonus tied to client satisfaction & retention KPIs Health & well-being – Comprehensive family medical insurance + annual preventive health check Team culture – Annual global off-site & quarterly Bengaluru socials Commute support – Monthly metro/bus pass or parking reimbursement Pet-friendly office – Say hi to Rocket, our Chief Happiness Officer 🐾 Show more Show less