Customer Success Associate

Job Description

• Assist in managing customer relationships and ensuring clients get the maximum value from our platform.
• Collaborate with the Customer Success team to address customer inquiries and resolve issues efficiently.
• Help track customer satisfaction metrics and identify opportunities for service and process improvement.
• Gain hands-on experience in customer onboarding, training, and ongoing support processes.
• Support revenue generation initiatives, including cross-selling, upselling, and renewal management for existing clients.

Required Qualifications

Experience:

• 0–1 year of experience in client-facing roles.

Education:

• Bachelor’s degree in Engineering, MBA, or any Bachelor’s degree.

Skills:

• Strong communication and interpersonal skills, with the ability to effectively engage with customers and internal team members.

Attention to Detail:

• Excellent multitasking abilities with a keen eye for detail.

Technical Proficiency:

• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and the ability to quickly learn and adapt to new software tools.

Attitude:

• Positive attitude, eagerness to learn, and a strong commitment to contributing to a collaborative team environment.

What We’re Looking For

• Excellent written and verbal communication skills.
• Strong problem-solving abilities with a customer-first mindset.
• Willingness to learn and adapt in a fast-paced, dynamic environment.
• Previous experience or academic exposure to customer service, sales, account management, or related fields is a plus.