Customer Success Associate

Job Description

About the Company: At Prosperr.io, we are transforming the way individuals and organizations manage taxes and employee benefits. As a pioneering fintech SaaS platform, we empower employees to maximize their in-hand salaries and enable businesses to design smarter, compliant, and efficient tax strategies. Through cutting-edge AI-driven automation and intuitive tools, Prosperr.io simplifies financial complexities, providing seamless solutions tailored to the needs of salaried professionals and HR leaders alike. Founded by Manas and Dev Kumar, the company specializes in assisting salaried individuals with tax planning, management, and income tax filing. Recently, Prosperr.io raised $1.55 million in pre-seed funding, led by a prominent investor. Mission and Vision of the company: Our mission is to empower individuals and businesses with innovative, accessible tools that simplify tax management, tax saving allowances, optimize tax savings and drive financial clarity and well-being. Our goal is to be India’s most trusted platform for smart financial and tax solutions, enabling financial security for all. About the Role: Assist in managing customer relationships and ensuring they get the most out of our platform. Collaborate with the Customer Success team to address customer inquiries and resolve issues. Help track customer satisfaction and identify opportunities for improvement. Gain hands-on experience in customer onboarding, training, and support processes. Responsibilities: Experience: 1-3 years of experience in client-facing roles. Education: Bachelor's degree in Engineering, MBA or Any Bachelor Degree. Skills: Strong communication and interpersonal skills, with the ability to effectively engage with customers and team members. Attention to Detail: Excellent multitasking abilities with a keen attention to detail. Technical Proficiency: Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and the ability to quickly learn and adapt to new software tools. Attitude: Positive attitude, eagerness to learn, and a commitment to contributing to a collaborative team environment. Required Skills: Excellent communication skills, both written and verbal. Strong problem-solving abilities and a customer-first mindset. Eagerness to learn and adapt in a dynamic environment. Previous experience or coursework in customer service, sales, or a related field is a plus. Why Join U s? Be part of a vibrant team that’s dedicated to helping our clients thrive. Gain valuable experience in a key role that directly impacts customer satisfaction. Show more Show less