Customer Success Associate

Job Title: Associate - Customer Success

Company Overview: Crio.Do takes immense pride in being the world's first work-like experiential learning platform. Our mission is to empower developers with high-quality applied learning opportunities, fundamentally revolutionizing how technology is acquired and careers are forged. Through our "work-like" Micro-Experiences, we provide developers with a taste of real-world problem-solving, all while enabling tech organizations to identify and nurture exceptional talent.

Requirements:

Strong written and verbal communication skills.

Highly empathetic, with a genuine desire to facilitate individual growth. Active listening skills, patience, and a curiosity for problem-solving.

Ability to test new processes and make quick decisions in a fast-paced environment.

Proactive, disciplined, organized, and resilient.

Eager to learn, open to feedback, and committed to providing progress reports.

Strong execution rigor with meticulous attention to detail. Responsibilities

As an Associate in the Customer Success team, you will play a pivotal role in actively engaging and interacting with our community.

Your responsibilities will include:

Addressing and resolving queries and questions raised by our community members.

Facilitating an open and vibrant community environment.

Providing exceptional support to ensure a seamless learning experience.

Good to Have:

Proficiency in data handling and report generation using tools like MS Excel.

Basic understanding of programming.

A minimum of 1 year of experience in customer handling and support.

Strong knowledge of Excel, Google Sheets, Google Workspace, problem-solving, and email drafting.

Perks:

Work in a disruptive space, redefining technology learning for software developers.

The opportunity to become an early member of our team and grow with the organization.

Collaborate with a founding team with extensive experience in engineering, product management, business, operations, and strategy from renowned companies like Google and Flipkart.

Engaging Community: Actively interact with our community, fostering a sense of belonging.

Query Resolution: Effectively address and resolve queries and questions raised by community members, ensuring a positive experience.

Additional Details

Location: Bangalore (Hybrid).

Shift: Day shift.

Package: As per company standards. If you're passionate about providing excellent customer support, eager to contribute to transforming technology learning and thrive in a collaborative environment,

we invite you to apply for the Associate - Customer Support position. Join us and be part of our journey to reshape the future of tech education.