Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in noida
>
Learningshala.in
>
Customer Service Support Manager

Customer Service Support Manager

Learningshala.in

3 - 7 years

0 Lacs

noida uttar pradesh

Posted:1 day ago| Platform: Shine logo

Apply

Skills Required

customer acquisition engagement retention lifetime value customer journeys hubspot salesforce sales marketing net promoter score loyalty programs data privacy security leadership skills team management skills communication skills stakeholder management crm strategies automation strategies customer experience excellence segmentation strategies personalized communication plans crm tools zoho academic product teams customer feedback analysis nps satisfaction metrics student engagement initiatives referral models edtech industry knowledge customercentric approach

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As the CRM Head at Learningshala, you will play a crucial role in driving customer engagement, retention, and satisfaction through effective relationship management strategies. Your primary responsibility will be to lead the CRM team, develop and implement CRM strategies, and ensure customer experience excellence across the student lifecycle. Key Responsibilities: - Develop and implement CRM strategies to enhance customer acquisition, engagement, retention, and lifetime value. - Lead the CRM team and manage end-to-end CRM operations, including campaigns, automation, and customer support processes. - Design customer journeys, segmentation strategies, and personalized communication plans to improve student experience. - Oversee the adoption and utilization of CRM tools (HubSpot, Salesforce, Zoho, or similar) to ensure data-driven decision-making. - Collaborate with sales, marketing, academic, and product teams to deliver seamless communication and support. - Monitor customer feedback, NPS (Net Promoter Score), and satisfaction metrics; implement corrective measures. - Generate insights and reports on customer behavior, churn, and campaign effectiveness. - Drive loyalty programs, student engagement initiatives, and referral models to strengthen brand trust. - Ensure compliance with data privacy, security, and company policies. Qualification Required: - Strong expertise in CRM tools and automation platforms. - Excellent leadership and team management skills. - Strong communication and stakeholder management abilities. - Experience in EdTech industry preferred, with a focus on student lifecycle management, lead nurturing, and retention. - Customer-centric approach with a proven ability to improve satisfaction and retention.,

More Jobs at Learningshala.in

Business Development Associate

Noida, Uttar Pradesh, India

Experience: Not specified

Salary: Not disclosed

Academic Counsellor

Noida, Uttar Pradesh, India

Experience: Not specified

Salary: Not disclosed

Senior Academic Counsellor

Noida, Uttar Pradesh, India

Experience: Not specified

Salary: Not disclosed

Inside Sales Executive

Noida, Uttar Pradesh, India

Experience: Not specified

Salary: Not disclosed

Post sales support

Noida, Uttar Pradesh, India

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Learningshala.in

Login to

Please Verify Your Phone or Email

Confirm Action

Customer Service Support Manager