Customer Service Support Manager

As a Customer Service Manager at HappyLocate, you will play a vital role in leading our on-site team in Bengaluru to ensure exceptional customer satisfaction and effective resolution of customer issues. Established in 2016, HappyLocate specializes in revolutionizing employee relocations through technology-driven solutions. Your responsibilities will include managing and guiding a team of customer service representatives, developing support strategies, monitoring performance metrics, handling escalated issues, and optimizing service processes to enhance efficiency. Key Responsibilities: - Manage and lead a team of customer service representatives to ensure high performance and team morale. - Develop and implement customer support strategies to enhance service quality and ensure customer satisfaction. - Monitor team performance through key metrics and conduct regular reviews for continuous improvement. - Handle escalated customer issues and complaints with timely and effective resolutions. - Improve and optimize service processes to increase efficiency and streamline operations. - Collaborate with other departments to address customer needs and ensure a seamless service experience. - Provide regular reports on customer service performance to senior management. Qualifications Required: - Proven experience in Customer Satisfaction, Customer Service, and Customer Support. - At least 3 years of experience in a leadership or team management role. - Strong analytical skills to monitor performance, analyze data, and identify trends. - Excellent written and verbal communication skills. - Ability to work on-site in Bengaluru. - Strong commitment to ensuring customer satisfaction and a positive customer experience. Please note: The company, HappyLocate, was established in 2016 and is focused on leveraging technology to transform the process of employee relocations.,