Customer Service Support Manager

About Us:

Working model:

Days: Monday to Saturday (1 WFH per week)

Timings: 10:00am - 6:00pm 

Budget:  4 to 8LPA (depending on the experience)

Experience: 2-5 years 

About the Role:

Key Responsibilities:

Live Session Hosting & Moderation:

• Confidently host and moderate live sessions, opening and closing with warmth and professionalism. 
• Support facilitators by addressing participant queries during sessions. 
• Encourage engagement by prompting interaction (e.g., camera on, questions, feedback). 
• Troubleshoot minor tech issues and ensure a smooth session experience. 
• Maintain a calm and professional on-camera presence throughout.

Customer Support & Relationship Management:

• Act as the first point of contact for user queries via email, WhatsApp, and phone calls. 
• Respond to concerns empathetically and follow up to ensure resolution.
• Maintain session feedback logs and communication history. 
• Coordinate with the internal team (Operations, Tech, Marketing) to fulfill user needs. 
• Follow up post-session to ensure satisfaction and build long-term trust. 

Outbound Calling & Counselling:

• Reach out to users interested in personal or premium sessions. 
• Understand their needs and recommend relevant offerings with empathy. 
• Build trust through authentic, warm communication. 
• Support retention and loyalty through consistent user engagement.

What are we looking for:

• Excellent communication skills in English and Hindi, both written and verbal.
• Confident in hosting live sessions, webinars, and onboarding calls.
• Maintains composure and presence of mind during high-pressure or live interactions.
• Comfortable using tools like Zoom, WhatsApp Business, Google Sheets, and CRM platforms.
• Has access to a quiet, professional workspace with reliable high-speed internet for virtual engagement.

Preferred Qualifications:

• 2-5 years of experience in customer support, sales, or relationship management roles.
• Prior experience in hosting webinars, moderating live sessions, or conducting virtual events is highly desirable.
• Educational or personal background in psychology, coaching, or holistic/spiritual practices is a bonus.
• Strong interpersonal abilities with a customer-first mindset and a passion for engaging with people.

Why Join Us?

• Be part of a passionate team building something from the ground up. 
• Learn and grow across multiple functions in a startup setting. 
• Work in a culture that values ideas, ownership, and transparency. 
• Flexible working environment with plenty of learning opportunities.