Customer Support Executive

About Us

Working model

Days

Timings:

Budget:

Experience:

About the Role:

Key Responsibilities:

Live Session Hosting & Moderation:

• Confidently host and moderate live sessions, opening and closing with warmth and professionalism.
• Support facilitators by addressing participant queries during sessions.
• Encourage engagement by prompting interaction (e.g., camera on, questions, feedback).
• Troubleshoot minor tech issues and ensure a smooth session experience.
• Maintain a calm and professional on-camera presence throughout.

Customer Support & Relationship Management:

• Act as the first point of contact for user queries via email, WhatsApp, and phone calls.
• Respond to concerns empathetically and follow up to ensure resolution.
• Maintain session feedback logs and communication history.
• Coordinate with the internal team (Operations, Tech, Marketing) to fulfill user needs.
• Follow up post-session to ensure satisfaction and build long-term trust.

Outbound Calling & Counselling:

• Reach out to users interested in personal or premium sessions.
• Understand their needs and recommend relevant offerings with empathy.
• Build trust through authentic, warm communication.
• Support retention and loyalty through consistent user engagement.

What We Are Looking For:

• Strong verbal and written communication skills in English and Hindi.
• Confident public speaking and comfort hosting live virtual events.
• Calm under pressure with a strong presence of mind during live interactions.
• Familiarity with tools like Zoom, WhatsApp Business, Google Sheets, and CRMs.
• A quiet, professional setup for hosting sessions and reliable internet connectivity.
• Freshers with strong communication skills and a passion for helping others are encouraged to apply.

Preferred Qualifications:

• Prior experience in customer support, relationship management, or sales is a plus.
• Experience hosting events, webinars, or moderating live sessions.
• Educational or personal background in psychology, coaching, or holistic/spiritual practices is a bonus.

Why Join Us?

• Be part of a passionate team building something from the ground up.
• Learn and grow across multiple functions in a startup setting.
• Work in a culture that values ideas, ownership, and transparency.
• Flexible working environment with plenty of learning opportunities.