Customer Service Support Manager

As the Customer Service Support Manager at Reliance Retail, you will play a crucial role in managing and enhancing customer satisfaction. With 4 to 6 years of experience, you will lead a team of customer service professionals in Patna to ensure high-quality service delivery. Your proficiency in communication, team management, and technology utilization will be key in optimizing customer service operations. Your responsibilities will include managing daily operations of the customer service team, developing and maintaining service processes and systems, training and mentoring associates, collaborating with cross-functional teams, monitoring key metrics, overseeing implementation of new tools and technologies, developing communication strategies, and coordinating feedback collection and analysis for continuous service improvement. To excel in this role, you must have a proven track record in managing customer relationships, experience in SAP for efficient operations, proficiency in Microsoft Office Suite and Google Docs for documentation, excellent verbal and written communication skills, strong conflict resolution abilities, and experience in leading and motivating customer service teams. Your commitment to enhancing customer satisfaction and implementing service improvement strategies will be instrumental in delivering an unmatched shopping experience to our loyal customers.,