31 Customer Journeys Jobs

Role Overview: At LIQVD ASIA, the team values working together as partners rather than employees. As a Director - Brand Strategy, your role involves building and maintaining strong client relationships, understanding clients" businesses deeply, and ensuring that agency efforts align with overall business goals. You will lead a team of account managers, collaborate with other team members, and provide innovative solutions to clients across various digital marketing aspects. Key Responsibilities: - Manage a team of account managers focusing on day-to-day client service duties - Understand and support clients" business goals and objectives - Collaborate with team members and agency groups to pr...

As a Japanese Bilingual Manager in Accenture's Health & Public Services practice, you will have the opportunity to work with exceptional people, cutting-edge technology, and leading companies across industries. Your role will involve driving strategy and business planning efforts for Healthcare clients, focusing on transformation strategies and delivering impactful solutions. Your responsibilities will include: - Supporting small to medium-size teams in delivering management consulting projects for global clients - Helping define commercial strategy, market scoping, customer journeys, and process improvement - Contributing to pursuit teams, developing proposals, and supporting global sales e...

Who we are About REA India Pte. Ltd.: REA India is a subsidiary of REA Group Ltd. (ASX: REA), a leading digital real estate business headquartered in Melbourne, Australia, and part of the NewsCorp family. REA India owns Housing.com , the country's leading real estate technology platform. With a vision to change the way India experiences property, the platform helps consumers throughout their buying, renting, and selling journey. It also offers a robust suite of Self servicessuch as smart listing tools, digital assistanceempowering home seekers and owners to manage their property needs with ease and online rent payment. These offerings enhance convenience, improve listing visibility, and enab...

Role Overview: You will be joining frog, a global network of studios that partners with customer-centric enterprises to drive sustainable growth by building and orchestrating experiences at scale. At frog, you will be part of a curious, collaborative, and courageous team united by a passion for improving the human experience. Working at frog means being empowered to make your mark on every project and contribute to your studio, your community, and the world at large. Key Responsibilities: - Understand project goals, business requirements, and constraints. - Translate business requirements into user stories. - Conduct secondary research, including trend benchmarking and competitor analysis. -...

As an E-commerce & Performance Marketing Manager at our company, you will play a crucial role in managing our online sales platforms and executing ROI-focused ad campaigns. Your analytical thinking and creative problem-solving skills will be essential in boosting brand visibility, driving sales, and creating a seamless e-commerce experience for our customers. Key Responsibilities: - E-commerce Management: - Manage and optimize listings on our website (Shopify) and other marketplaces. - Ensure accurate product uploads, descriptions, categorization, and inventory sync. - Coordinate with design, production, and logistics teams for smooth order fulfillment. - Improve UI/UX, conversion rates, and...

Role Overview: You are an accomplished Adobe Customer Journey Analytics (CJA) developer with a strong analytical and engineering focus, joining the Marketing Optimization team. Your collaboration with business stakeholders, data science & analytics, and architecture teams will lead to engineering robust & innovative solutions and delivering insightful omni-channel analyses. Your primary responsibilities include building quality-proof advanced dashboards, generating data-driven insights, and formulating recommendations for optimizing key customer journeys. Key Responsibilities: - Engineer and develop sophisticated reports and dashboards to monitor business performance and customer interaction...

Oliver Wyman is now looking to recruit a Presentation Designer (Weekend Coverage), to join our India office and be part of our IMEA (India Middle East Africa) team! The role will be based out of Gurugram office. Please include a link to your portfolio in the CV before submitting Weekend support is mandatory and working days will be Sunday-Thursday/Tuesday-Saturday Job Overview: As a Presentation Designer, you begin expanding your role by contributing to projects that extend beyond your core discipline. While you still work within the structure of templates and guidelines, you start to explore cross medium projects in a limited capacity. You are expected to apply your growing design skills to...

As a HubSpot Operations Manager at Silvermine Group, your role will be crucial in leading and optimizing the use of HubSpot across Marketing, Sales, and Service Hubs. You will serve as the subject-matter expert for HubSpot, responsible for designing, implementing, and maintaining workflows, pipelines, campaigns, and reporting dashboards to support the entire customer lifecycle. Your deep understanding of HubSpot's Marketing, Sales, and Service Hubs, along with hands-on technical expertise, will enable you to collaborate effectively across Product, Engineering, and Analytics to drive adoption, governance, and business impact. **Key Responsibilities:** - Own the day-to-day administration and o...

As a Lead Product Designer at our company, your primary focus will be on growth, adoption, and enhancing customer journeys. Your responsibilities will include: - Leading the design efforts for onboarding, engagement, and retention-focused features. - Mapping customer journeys to identify areas of improvement and opportunity. - Developing frameworks and reusable patterns for consistent user flows. - Collaborating with growth, product, and engineering teams to achieve measurable outcomes. - Conducting rapid prototyping and user testing to validate design hypotheses. - Mentoring peers on journey mapping and user-centered design thinking. To excel in this role, we are looking for someone with: -...

Role Overview: As the CRM Head at Learningshala, your primary responsibility will be to drive customer engagement, retention, and satisfaction through effective relationship management strategies. You will lead the CRM team, develop automation strategies, and ensure excellence in customer experience throughout the entire student lifecycle. Key Responsibilities: - Develop and implement CRM strategies to enhance customer acquisition, engagement, retention, and lifetime value. - Lead the CRM team and oversee end-to-end CRM operations, including campaigns, automation, and customer support processes. - Design customer journeys, segmentation strategies, and personalized communication plans to enha...

Role Overview: As a Customer Success professional at Salesforce, you will collaborate with client stakeholders to define requirements, deliverables, and manage expectations effectively. You will translate business requirements into well-architected solutions on the Salesforce platform. Leading technical design sessions, architecting solutions, and providing oversight of projects will be key responsibilities. Key Responsibilities: - Translate business requirements into well-architected solutions on Salesforce platform - Lead technical design sessions and architect technical solutions aligned with client objectives - Provide oversight and governance of Salesforce projects - Follow coding stand...

Role Overview: You will be responsible for creating and implementing a robust digital roadmap for clients with traditionally offline brands. Your role will involve showcasing the potential of digital marketing beyond social media and collaborations. As a strategic thinker, you will drive content strategies and collaborative approaches to enhance customer journeys and convert engagement into measurable results. Key Responsibilities: - Build customized digital roadmaps for each client, shifting from traditional to digital-first marketing strategies. - Educate clients on the power of digital marketing, emphasizing comprehensive content and collaboration strategies over basic social media tactic...

Location : Hybrid Bangalore 6 months (extendable) About The Role Were seeking a Lead Product Designer to focus on growth, adoption, and customer journeys. Your work will directly influence how users onboard, engage, and build long-term trust with the product. What Youll Do Lead design for onboarding, engagement, and retention-focused features. Map customer journeys and identify areas of friction and opportunity. Develop frameworks and reusable patterns for consistent user flows. Collaborate with growth, product, and engineering teams to deliver measurable outcomes. Conduct rapid prototyping and user testing to validate design hypotheses. Mentor peers on journey mapping and user-centered desi...

You are a strong Web Analytics resource with a good understanding of Google Analytics 4 and the Adobe Analytics stack. Your role involves assisting clients in learning and understanding how to enhance their online customer interactions. You will work on building segmentation, marketing funnels, and customer journeys to gain insights into pain points and optimize business strategies. It is crucial for you to have a solid understanding of web analytics principles and be able to implement best practices effectively. Your responsibilities include configuring and deploying website tagging and analytics tools for site implementations. This involves setting up custom events, variables, and dimensio...

As a Salesforce Marketing Cloud Consultant at our renowned product-based brand in Gurgaon, you will play a crucial role in driving personalized marketing campaigns and customer journeys. Collaborating closely with both marketing and tech teams, you will be responsible for delivering effective cross-channel engagement strategies. To be successful in this role, you should possess 4-8 years of Salesforce experience, with a minimum of 2 years specifically focused on Marketing Cloud. Your expertise in Salesforce will be instrumental in shaping and executing innovative marketing initiatives that resonate with our target audience. Please note that this opportunity is exclusively available to candid...

Job description Some careers open more doors than others. If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers look after their day-to-day finances and manage, protect and grow their wealth. Our wealth management teams p...

You are seeking an experienced Adobe Journey Optimizer Consultant to join our team in Bengaluru (Hybrid model). As an expert in Adobe Journey Optimizer, your role will involve providing solution consulting to clients aiming to adopt the Adobe Experience Cloud and support business transformation. This position combines pre-sales and solution implementation responsibilities, demanding a deep technical platform understanding and practical marketing activation experience. Your contributions as an Adobe Journey Optimizer Specialist will encompass three key areas: 1. Pre-sales Support - Collaborating closely with growth, alliances, and client service teams to expedite the sales process and onboard...

As a Functional Consultant in Core Banking at PSPL Soft Pvt Ltd in Erode, you will play a crucial role in enabling digital transformation for banks worldwide. With your expertise in branch banking operations and a deep understanding of customer onboarding, KYC, transactions, treasury, and branch ops, you will bridge the gap between business requirements and technology solutions. Your key responsibilities will involve acting as a liaison between client business teams and internal technical teams, translating and documenting business requirements, providing domain expertise in branch banking operations, supporting solution design, participating in client meetings and solution demos, and guidin...

Job Description: As a Strong Web Analytics resource with expertise in Google Analytics 4, Adobe Analytics, and AEP WebSDK Implementation / CJA, you will play a crucial role in assisting clients to enhance their online presence. Your responsibilities will include helping clients comprehend how to optimize their online customer interactions, develop segmentation strategies, marketing funnels, and customer journeys to gain insights into pain points and boost business performance. Additionally, you will be required to possess a solid understanding of web analytics principles and best practices, as well as experience in configuring and deploying website tagging and analytics tools to support webs...

As a member of the Bounteous x Accolite team, you will be responsible for developing, executing, and optimizing personalized, multi-channel marketing campaigns utilizing Salesforce Marketing Cloud (SFMC). Your role will involve leveraging various SFMC modules like Email Studio, Journey Builder, Audience Builder, Automation Studio, and Mobile Studio to create targeted marketing initiatives. It will be crucial to ensure the timely execution of marketing campaigns, including audience segmentation, email scheduling, and A/B testing. You will play a key role in managing and maintaining customer data to ensure proper segmentation for targeted campaigns. Utilizing SQL, AMPscript, and Data Extension...

As a Digital Marketing Specialist with 4+ years of experience in Ads (Ecommerce), you will be responsible for planning, executing, and optimizing performance campaigns across Meta Ads & Google Ads for our D2C e-commerce brand located in Mohali Phase 8B. Your role will involve managing and mentoring a small marketing team to deliver high-ROI campaigns, building, monitoring, and scaling campaigns focused on sales conversion, driving customer acquisition & retention for D2C sales channels, analyzing data & performance metrics to make ROI-driven decisions, and collaborating closely with product & creative teams for campaign success. We are seeking a candidate with 4+ years of experience in digit...

Do you want to be a part of an inclusive team that is dedicated to developing innovative therapies for patients At Astellas Pharma Inc., we are focused on creating and delivering cutting-edge new medicines to patients and physicians every day. If you are passionate about making a difference in the healthcare industry, then you belong with us! Astellas Pharma Inc. is a global pharmaceutical company operating in over 70 countries worldwide. Our mission is to translate innovative science into medical solutions that provide value and hope to patients and their families. By prioritizing unmet medical needs and conducting business with integrity, we strive to enhance the health of individuals acro...

About the Opportunity: As a Deputy Manager in Customer Lifecycle Management at MakeMyTrip based in Gurugram, you will be an integral part of the Marketing function. This function is dedicated to enhancing brand visibility, acquiring customers, and increasing engagement through targeted campaigns. The Customer Lifecycle Marketing (CLM) team, under which you will be working, is focused on developing strategies and implementing activities throughout the customer journey, encompassing onboarding, engagement, retention, and loyalty-building efforts to foster stronger relationships and boost the lifetime value of the customer base. About the role: Joining the CLM team as an Assistant Manager, your...

As a Digital Marketing Specialist specializing in Meta Ads and Google Ads, you will play a crucial role in leading performance campaigns for our direct-to-consumer (D2C) e-commerce brand. Located in Mohali Phase 8B, with at least 4 years of experience in ads within the e-commerce industry, you will be responsible for planning, executing, and optimizing campaigns across Meta Ads and Google Ads. You will also oversee a small marketing team, guiding them to deliver high-ROI campaigns and focusing on driving customer acquisition and retention for D2C sales channels. Your primary responsibilities will include building, monitoring, and scaling campaigns that prioritize sales conversion, analyzing ...

As a Technical Writer at Asite, you will be responsible for developing clear, concise, and user-focused documentation for the B2B SaaS platform. Your role will involve collaborating with various teams including product managers, business analysts, engineers, designers, and customer success teams to translate complex technical concepts into easy-to-understand resources for both technical and non-technical users. This critical role aims to help customers understand and derive value from the product through various forms of documentation such as API guides, onboarding manuals, in-app help, and product release notes. Your responsibilities will include creating and maintaining high-quality docume...