49 Customer Journeys Jobs

Product Manager Digital Banking About Intellect Design Arena Intellect Design Arena is a global leader in financial technology, delivering advanced digital and core banking solutions across Retail, Corporate, and Commercial Banking. Our Digital Engagement Platform (DEP) empowers financial institutions to deliver seamless, personalized, and omni-channel experiences across retail and commercial banking, trade finance, cash management, lending, and more. Role Overview We are looking for an experienced Product Manager Digital Banking with strong domain expertise across Retail Banking and Commercial Banking (Trade Finance, Cash Management, Commercial Lending). The ideal candidate will be a produc...

As a Lead Product Designer at our company, your primary focus will be on growth, adoption, and enhancing customer journeys. Your role will involve the following responsibilities: - Lead design initiatives for onboarding, engagement, and retention-focused features. - Analyze customer journeys to identify areas of improvement and opportunities for enhancement. - Create frameworks and reusable patterns to ensure consistent user flows. - Collaborate closely with growth, product, and engineering teams to achieve measurable outcomes. - Conduct rapid prototyping and user testing to validate design hypotheses. - Mentor peers on journey mapping and user-centered design thinking. To be successful in t...

As a Lead Product Designer at our company, you will play a crucial role in focusing on growth, adoption, and customer journeys. Your responsibilities will include: - Leading design efforts for onboarding, engagement, and retention-focused features. - Mapping customer journeys to identify areas of friction and opportunity. - Developing frameworks and reusable patterns for consistent user flows. - Collaborating with growth, product, and engineering teams to deliver measurable outcomes. - Conducting rapid prototyping and user testing to validate design hypotheses. - Mentoring peers on journey mapping and user-centered design thinking. To excel in this role, we are looking for someone with: - 5-...

Role Overview: Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth by building and orchestrating experiences at scale, while harnessing the power of data and technology. Joining frog means you'll be part of a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by a passion for improving the human experience across various areas of expertise. Key Responsibilities: - Build, execute, and manage marketing campaigns using Adobe Campaign Classic or Adobe Campaign Standard. - Set up customer segmentation, personalization, and automati...

As a Senior UX Designer at Autodesk, you will play a key role in shaping seamless digital experiences for customers, ensuring easy access to accounts, product usage, and goal achievement. By collaborating with cross-functional teams, you will design impactful workflows that drive value across various business lines, adhering to design principles and ensuring clear, engaging, and outcome-driven interactions. Your responsibilities will include: - Designing and delivering a personalized platform experience - Contributing to UX deliverables such as wireframes, prototypes, and designs - Collaborating effectively with Product Management and Engineering teams - Supporting and promoting the design s...

Role Overview: Capgemini Invent is looking for a talented individual to join the frog Customer First Customer Transformation team. As a member of this team, you will be responsible for contributing to customer and strategy domain-related projects to create unique and authentic customer experiences. Your role will involve designing CX strategies, target operating models, business process reengineering, and delivering consulting engagements across various sectors. Additionally, you will work on benchmarking CX to-be journey maps, identifying pain points, and proposing improvements for sustainable growth. Key Responsibilities: - Contribute to customer transformation projects by designing CX str...

As an Associate Vice President - Creative Strategy Digital, your role will involve creating and implementing robust digital roadmaps for clients with traditionally offline brands. You will bring a fresh perspective to demonstrate the power of digital marketing beyond social media and collaborations. Your strategic thinking will drive content strategies and collaborative approaches to enhance customer journeys and convert engagement into tangible results. Key Responsibilities: - Build comprehensive digital roadmaps tailored to each client's brand, focusing on transforming traditional marketing approaches to digital-first strategies. - Educate clients on the power and potential of digital mark...

As a HubSpot Operations Manager at Silvermine Group, you will be responsible for leading and optimizing the use of HubSpot across Marketing, Sales, and Service Hubs. Your role will involve serving as the subject-matter expert on HubSpot, designing workflows, pipelines, campaigns, and reporting dashboards to support the entire customer lifecycle. Your deep understanding of HubSpot's Marketing, Sales, and Service Hubs, along with hands-on technical expertise, will be crucial for collaborating across Product, Engineering, and Analytics to ensure adoption, governance, and business impact. **Key Responsibilities:** - Own day-to-day administration and optimization of HubSpot Marketing, Sales, and ...

Since June 2021, frog is part of Capgemini Invent . frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means you'll be joining the pond, a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and div...

Role Overview: As a member of the Customer transformation team at frog, your role will involve contributing to projects related to Customer and strategy domain, focusing on creating unique and authentic customer experiences. You will be responsible for designing CX Strategy, Target operating model design, and Business process reengineering. Additionally, you will deliver consulting engagements involving strategic planning, business model design, competitive benchmarking, transformation roadmap, and more across various sectors. Key Responsibilities: - Benchmark and develop the CX To-be journey maps, personas, communication plan, initiatives and roadmap, Experience prototyping, Journey automat...

Role Overview: You will be focused on driving monetization innovation, collaborating on infrastructure mindset, shaping customer journey focus, experimenting on product-led growth (PLG), and implementing data-driven product thinking. Additionally, you will engage in cross-company collaboration to ensure alignment and successful delivery of initiatives. Key Responsibilities: - Contribute to pricing, packaging, and fee capabilities for sustainable revenue growth. - Work closely with engineering on APIs, back-office tools, and scalable infrastructure for global compliance and governance support. - Partner with design and data teams to enhance onboarding, upgrade, and usage flows for improved co...

Talentica Software is a boutique technology company that partners with startups and high-growth tech firms to build innovative and scalable software products. With a focus on engineering excellence, we help product companies accelerate their roadmap and deliver quality solutions. Over the last 22 years, the company has worked with over 200+ startups, with most clients based in the US, ensuring many successful exits. What we're looking for We are looking for a Presales Solutions Expert to join our growing presales tea m in Pune. This role plays a critical part in shaping how we present our technical capabilities and customer success stories to prospective clients . What you'll be doing As a P...

Role Overview: You are a skilled, user-centred strategist and insight-driven designer who is empathetic, curious, and fluent in understanding end-to-end customer journeys. You translate complex concepts into simple, actionable, and innovative solutions, creating clear opportunities for strong product and service experiences. Thriving at the intersection of data, technology, place, and creativity, you balance logic and design to enhance people's experiences in the digital and physical world. You excel at seeing opportunities in ambiguity, deconstructing challenges, and devising better ways forward. Inspired by business innovation and emerging technologies, you remain focused on solving curren...

As part of our expert network, you will play a crucial role in shaping the future of CRM in the banking sector at Pragmatica. We have been supporting banks for over 25 years in implementing complex transformation projects in a hybrid, agile, and technically profound manner. We are currently seeking experienced specialists to drive the digital transformation of CRM systems and customer processes in the banking and financial services sector. ### Role Overview: - **CRM-Transformation in Banking:** Develop CRM strategies and enhance digital customer interaction across all touchpoints focusing on efficiency, personalization, and customer experience. - **Lead Management & Marketing Automation:** C...

As a Marketing Cloud Specialist at Bounteous x Accolite, your role involves developing, executing, and optimizing personalized, multi-channel marketing campaigns using Salesforce Marketing Cloud (SFMC). You will leverage various SFMC modules like Email Studio, Journey Builder, Audience Builder, Automation Studio, and Mobile Studio to create targeted marketing initiatives. Your responsibilities will include ensuring timely execution of marketing campaigns, managing and maintaining customer data for proper segmentation, and utilizing SQL, AMPscript, and Data Extensions within SFMC to enhance personalization and automation. Additionally, you will be responsible for developing customer journeys ...

Since June 2021, frog is part of Capgemini Invent . frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means you'll be joining the pond, a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and div...

Role Overview: As a pivotal member of the team, you will be responsible for managing production workflows, resolving technical issues, and implementing proactive monitoring strategies to ensure a seamless transaction experience. Key Responsibilities: - Production Monitoring and Uptime Management - Proactively identify and resolve performance bottlenecks, anomalies, and transaction failures - Technical Support and Incident Management - Lead incident response efforts, conduct root cause analysis (RCA), and implement corrective actions to prevent recurrence - Ensure adherence to SLAs and maintain detailed logs for reporting and compliance - Change Management and Impact Mitigation - Participate ...

As a Technical Writer at Asite, you will play a crucial role in developing clear, concise, and user-focused documentation for the B2B SaaS platform. You will collaborate with various teams to translate complex technical concepts into easy-to-understand resources for both technical and non-technical users. **Responsibilities:** - Create and maintain high-quality documentation, including user guides, API docs, knowledge base articles, in-app help, and release notes. - Translate product features into intuitive content for end users, admins, developers, and decision-makers. - Collaborate with Product Managers, Business Analysts, UI/UX Designers, and Engineers to gather product knowledge and work...

Role Overview: At LIQVD ASIA, the team values working together as partners rather than employees. As a Director - Brand Strategy, your role involves building and maintaining strong client relationships, understanding clients" businesses deeply, and ensuring that agency efforts align with overall business goals. You will lead a team of account managers, collaborate with other team members, and provide innovative solutions to clients across various digital marketing aspects. Key Responsibilities: - Manage a team of account managers focusing on day-to-day client service duties - Understand and support clients" business goals and objectives - Collaborate with team members and agency groups to pr...

As a Japanese Bilingual Manager in Accenture's Health & Public Services practice, you will have the opportunity to work with exceptional people, cutting-edge technology, and leading companies across industries. Your role will involve driving strategy and business planning efforts for Healthcare clients, focusing on transformation strategies and delivering impactful solutions. Your responsibilities will include: - Supporting small to medium-size teams in delivering management consulting projects for global clients - Helping define commercial strategy, market scoping, customer journeys, and process improvement - Contributing to pursuit teams, developing proposals, and supporting global sales e...

Who we are About REA India Pte. Ltd.: REA India is a subsidiary of REA Group Ltd. (ASX: REA), a leading digital real estate business headquartered in Melbourne, Australia, and part of the NewsCorp family. REA India owns Housing.com , the country's leading real estate technology platform. With a vision to change the way India experiences property, the platform helps consumers throughout their buying, renting, and selling journey. It also offers a robust suite of Self servicessuch as smart listing tools, digital assistanceempowering home seekers and owners to manage their property needs with ease and online rent payment. These offerings enhance convenience, improve listing visibility, and enab...

Role Overview: You will be joining frog, a global network of studios that partners with customer-centric enterprises to drive sustainable growth by building and orchestrating experiences at scale. At frog, you will be part of a curious, collaborative, and courageous team united by a passion for improving the human experience. Working at frog means being empowered to make your mark on every project and contribute to your studio, your community, and the world at large. Key Responsibilities: - Understand project goals, business requirements, and constraints. - Translate business requirements into user stories. - Conduct secondary research, including trend benchmarking and competitor analysis. -...

As an E-commerce & Performance Marketing Manager at our company, you will play a crucial role in managing our online sales platforms and executing ROI-focused ad campaigns. Your analytical thinking and creative problem-solving skills will be essential in boosting brand visibility, driving sales, and creating a seamless e-commerce experience for our customers. Key Responsibilities: - E-commerce Management: - Manage and optimize listings on our website (Shopify) and other marketplaces. - Ensure accurate product uploads, descriptions, categorization, and inventory sync. - Coordinate with design, production, and logistics teams for smooth order fulfillment. - Improve UI/UX, conversion rates, and...

Role Overview: You are an accomplished Adobe Customer Journey Analytics (CJA) developer with a strong analytical and engineering focus, joining the Marketing Optimization team. Your collaboration with business stakeholders, data science & analytics, and architecture teams will lead to engineering robust & innovative solutions and delivering insightful omni-channel analyses. Your primary responsibilities include building quality-proof advanced dashboards, generating data-driven insights, and formulating recommendations for optimizing key customer journeys. Key Responsibilities: - Engineer and develop sophisticated reports and dashboards to monitor business performance and customer interaction...

Oliver Wyman is now looking to recruit a Presentation Designer (Weekend Coverage), to join our India office and be part of our IMEA (India Middle East Africa) team! The role will be based out of Gurugram office. Please include a link to your portfolio in the CV before submitting Weekend support is mandatory and working days will be Sunday-Thursday/Tuesday-Saturday Job Overview: As a Presentation Designer, you begin expanding your role by contributing to projects that extend beyond your core discipline. While you still work within the structure of templates and guidelines, you start to explore cross medium projects in a limited capacity. You are expected to apply your growing design skills to...