Production Monitoring & Technical Support (Payment Aggregation)

Role Overview: As a pivotal member of the team, you will be responsible for managing production workflows, resolving technical issues, and implementing proactive monitoring strategies to ensure a seamless transaction experience. Key Responsibilities: - Production Monitoring and Uptime Management - Proactively identify and resolve performance bottlenecks, anomalies, and transaction failures - Technical Support and Incident Management - Lead incident response efforts, conduct root cause analysis (RCA), and implement corrective actions to prevent recurrence - Ensure adherence to SLAs and maintain detailed logs for reporting and compliance - Change Management and Impact Mitigation - Participate in change management processes for application and system components, ensuring minimal disruption to service flows - Evaluate the potential impact of changes and help devise enhanced monitoring workflows/metrics to detect and mitigate issues - Correlate past incidents with current changes to proactively improve monitoring and risk management practices - Data Analysis and Reporting - Analyze transaction patterns, operational metrics, and system logs to proactively detect potential failures - Implement monitoring metrics using ELK Stack (Elasticsearch, Logstash, Kibana) to identify trends, anomalies, and failure points - Prepare periodic reports on system performance, incident trends, and improvement initiatives for senior management Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field - ITIL Certification or experience with IT service management best practices Additional Company Details: The industry of the company is not mentioned in the provided job description.,