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Production Monitoring & Technical Support (Payment Aggregation) billdesk

3.0 - 7.0 years

0 Lacs

maharashtra

On-site

Role Overview: As a pivotal member of the team, you will be responsible for managing production workflows, resolving technical issues, and implementing proactive monitoring strategies to ensure a seamless transaction experience. Key Responsibilities: - Production Monitoring and Uptime Management - Proactively identify and resolve performance bottlenecks, anomalies, and transaction failures - Technical Support and Incident Management - Lead incident response efforts, conduct root cause analysis (RCA), and implement corrective actions to prevent recurrence - Ensure adherence to SLAs and maintain detailed logs for reporting and compliance - Change Management and Impact Mitigation - Participate ...

Posted 1 week ago

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