49 Customer Journeys Jobs - Page 2

As a HubSpot Operations Manager at Silvermine Group, your role will be crucial in leading and optimizing the use of HubSpot across Marketing, Sales, and Service Hubs. You will serve as the subject-matter expert for HubSpot, responsible for designing, implementing, and maintaining workflows, pipelines, campaigns, and reporting dashboards to support the entire customer lifecycle. Your deep understanding of HubSpot's Marketing, Sales, and Service Hubs, along with hands-on technical expertise, will enable you to collaborate effectively across Product, Engineering, and Analytics to drive adoption, governance, and business impact. **Key Responsibilities:** - Own the day-to-day administration and o...

As a Lead Product Designer at our company, your primary focus will be on growth, adoption, and enhancing customer journeys. Your responsibilities will include: - Leading the design efforts for onboarding, engagement, and retention-focused features. - Mapping customer journeys to identify areas of improvement and opportunity. - Developing frameworks and reusable patterns for consistent user flows. - Collaborating with growth, product, and engineering teams to achieve measurable outcomes. - Conducting rapid prototyping and user testing to validate design hypotheses. - Mentoring peers on journey mapping and user-centered design thinking. To excel in this role, we are looking for someone with: -...

Role Overview: As the CRM Head at Learningshala, your primary responsibility will be to drive customer engagement, retention, and satisfaction through effective relationship management strategies. You will lead the CRM team, develop automation strategies, and ensure excellence in customer experience throughout the entire student lifecycle. Key Responsibilities: - Develop and implement CRM strategies to enhance customer acquisition, engagement, retention, and lifetime value. - Lead the CRM team and oversee end-to-end CRM operations, including campaigns, automation, and customer support processes. - Design customer journeys, segmentation strategies, and personalized communication plans to enha...

Role Overview: As a Customer Success professional at Salesforce, you will collaborate with client stakeholders to define requirements, deliverables, and manage expectations effectively. You will translate business requirements into well-architected solutions on the Salesforce platform. Leading technical design sessions, architecting solutions, and providing oversight of projects will be key responsibilities. Key Responsibilities: - Translate business requirements into well-architected solutions on Salesforce platform - Lead technical design sessions and architect technical solutions aligned with client objectives - Provide oversight and governance of Salesforce projects - Follow coding stand...

Role Overview: You will be responsible for creating and implementing a robust digital roadmap for clients with traditionally offline brands. Your role will involve showcasing the potential of digital marketing beyond social media and collaborations. As a strategic thinker, you will drive content strategies and collaborative approaches to enhance customer journeys and convert engagement into measurable results. Key Responsibilities: - Build customized digital roadmaps for each client, shifting from traditional to digital-first marketing strategies. - Educate clients on the power of digital marketing, emphasizing comprehensive content and collaboration strategies over basic social media tactic...

Location : Hybrid Bangalore 6 months (extendable) About The Role Were seeking a Lead Product Designer to focus on growth, adoption, and customer journeys. Your work will directly influence how users onboard, engage, and build long-term trust with the product. What Youll Do Lead design for onboarding, engagement, and retention-focused features. Map customer journeys and identify areas of friction and opportunity. Develop frameworks and reusable patterns for consistent user flows. Collaborate with growth, product, and engineering teams to deliver measurable outcomes. Conduct rapid prototyping and user testing to validate design hypotheses. Mentor peers on journey mapping and user-centered desi...

You are a strong Web Analytics resource with a good understanding of Google Analytics 4 and the Adobe Analytics stack. Your role involves assisting clients in learning and understanding how to enhance their online customer interactions. You will work on building segmentation, marketing funnels, and customer journeys to gain insights into pain points and optimize business strategies. It is crucial for you to have a solid understanding of web analytics principles and be able to implement best practices effectively. Your responsibilities include configuring and deploying website tagging and analytics tools for site implementations. This involves setting up custom events, variables, and dimensio...

As a Salesforce Marketing Cloud Consultant at our renowned product-based brand in Gurgaon, you will play a crucial role in driving personalized marketing campaigns and customer journeys. Collaborating closely with both marketing and tech teams, you will be responsible for delivering effective cross-channel engagement strategies. To be successful in this role, you should possess 4-8 years of Salesforce experience, with a minimum of 2 years specifically focused on Marketing Cloud. Your expertise in Salesforce will be instrumental in shaping and executing innovative marketing initiatives that resonate with our target audience. Please note that this opportunity is exclusively available to candid...

Job description Some careers open more doors than others. If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers look after their day-to-day finances and manage, protect and grow their wealth. Our wealth management teams p...

You are seeking an experienced Adobe Journey Optimizer Consultant to join our team in Bengaluru (Hybrid model). As an expert in Adobe Journey Optimizer, your role will involve providing solution consulting to clients aiming to adopt the Adobe Experience Cloud and support business transformation. This position combines pre-sales and solution implementation responsibilities, demanding a deep technical platform understanding and practical marketing activation experience. Your contributions as an Adobe Journey Optimizer Specialist will encompass three key areas: 1. Pre-sales Support - Collaborating closely with growth, alliances, and client service teams to expedite the sales process and onboard...

As a Functional Consultant in Core Banking at PSPL Soft Pvt Ltd in Erode, you will play a crucial role in enabling digital transformation for banks worldwide. With your expertise in branch banking operations and a deep understanding of customer onboarding, KYC, transactions, treasury, and branch ops, you will bridge the gap between business requirements and technology solutions. Your key responsibilities will involve acting as a liaison between client business teams and internal technical teams, translating and documenting business requirements, providing domain expertise in branch banking operations, supporting solution design, participating in client meetings and solution demos, and guidin...

Job Description: As a Strong Web Analytics resource with expertise in Google Analytics 4, Adobe Analytics, and AEP WebSDK Implementation / CJA, you will play a crucial role in assisting clients to enhance their online presence. Your responsibilities will include helping clients comprehend how to optimize their online customer interactions, develop segmentation strategies, marketing funnels, and customer journeys to gain insights into pain points and boost business performance. Additionally, you will be required to possess a solid understanding of web analytics principles and best practices, as well as experience in configuring and deploying website tagging and analytics tools to support webs...

As a member of the Bounteous x Accolite team, you will be responsible for developing, executing, and optimizing personalized, multi-channel marketing campaigns utilizing Salesforce Marketing Cloud (SFMC). Your role will involve leveraging various SFMC modules like Email Studio, Journey Builder, Audience Builder, Automation Studio, and Mobile Studio to create targeted marketing initiatives. It will be crucial to ensure the timely execution of marketing campaigns, including audience segmentation, email scheduling, and A/B testing. You will play a key role in managing and maintaining customer data to ensure proper segmentation for targeted campaigns. Utilizing SQL, AMPscript, and Data Extension...

As a Digital Marketing Specialist with 4+ years of experience in Ads (Ecommerce), you will be responsible for planning, executing, and optimizing performance campaigns across Meta Ads & Google Ads for our D2C e-commerce brand located in Mohali Phase 8B. Your role will involve managing and mentoring a small marketing team to deliver high-ROI campaigns, building, monitoring, and scaling campaigns focused on sales conversion, driving customer acquisition & retention for D2C sales channels, analyzing data & performance metrics to make ROI-driven decisions, and collaborating closely with product & creative teams for campaign success. We are seeking a candidate with 4+ years of experience in digit...

Do you want to be a part of an inclusive team that is dedicated to developing innovative therapies for patients At Astellas Pharma Inc., we are focused on creating and delivering cutting-edge new medicines to patients and physicians every day. If you are passionate about making a difference in the healthcare industry, then you belong with us! Astellas Pharma Inc. is a global pharmaceutical company operating in over 70 countries worldwide. Our mission is to translate innovative science into medical solutions that provide value and hope to patients and their families. By prioritizing unmet medical needs and conducting business with integrity, we strive to enhance the health of individuals acro...

About the Opportunity: As a Deputy Manager in Customer Lifecycle Management at MakeMyTrip based in Gurugram, you will be an integral part of the Marketing function. This function is dedicated to enhancing brand visibility, acquiring customers, and increasing engagement through targeted campaigns. The Customer Lifecycle Marketing (CLM) team, under which you will be working, is focused on developing strategies and implementing activities throughout the customer journey, encompassing onboarding, engagement, retention, and loyalty-building efforts to foster stronger relationships and boost the lifetime value of the customer base. About the role: Joining the CLM team as an Assistant Manager, your...

As a Digital Marketing Specialist specializing in Meta Ads and Google Ads, you will play a crucial role in leading performance campaigns for our direct-to-consumer (D2C) e-commerce brand. Located in Mohali Phase 8B, with at least 4 years of experience in ads within the e-commerce industry, you will be responsible for planning, executing, and optimizing campaigns across Meta Ads and Google Ads. You will also oversee a small marketing team, guiding them to deliver high-ROI campaigns and focusing on driving customer acquisition and retention for D2C sales channels. Your primary responsibilities will include building, monitoring, and scaling campaigns that prioritize sales conversion, analyzing ...

As a Technical Writer at Asite, you will be responsible for developing clear, concise, and user-focused documentation for the B2B SaaS platform. Your role will involve collaborating with various teams including product managers, business analysts, engineers, designers, and customer success teams to translate complex technical concepts into easy-to-understand resources for both technical and non-technical users. This critical role aims to help customers understand and derive value from the product through various forms of documentation such as API guides, onboarding manuals, in-app help, and product release notes. Your responsibilities will include creating and maintaining high-quality docume...

At SpotDraft, we are dedicated to simplifying the contract management process for high-growth companies like PhonePe, Chargebee, Unacademy, Meesho, and Cred. Our innovative platform not only makes contracting fast and easy but also stress-free. We understand that time is money, and our goal is to help legal teams save 10 hours a week and close deals 25% faster. As a Strategic Planning & Execution leader, you will collaborate with the VP to define, implement, and monitor organization-wide strategic initiatives. You will play a key role in leading quarterly and annual planning processes and translating them into actionable plans. Tracking KPIs and team performance through dashboards and struct...

As a Director - Brand Strategy at LIQVD ASIA, your role involves leading a part of the Brand Strategy team, managing a team of account managers, and collaborating with other team members and agency groups to provide innovative solutions to clients in areas such as Website and App Design, Social Media, Content, Campaigns, Media & Search Marketing, and other Web and App Solutions. You will be responsible for building and maintaining strong relationships with clients, understanding their businesses on a fundamental level, and ensuring agency efforts support their overall business goals and objectives. To excel in this role, you must be a highly motivated self-starter, passionate about the indus...

As a Lead Technical Consultant, you will be an integral part of the Salesforce Software development lifecycle. Your responsibilities will encompass various stages such as estimating, technical design, implementation, documentation, testing, deployment, and support of applications tailored for our clients. Working within a team setting, you will collaborate closely with solution architects and developers to translate wireframes and creative designs into functional requirements and further into technical design. Your main responsibilities will include: - Collaborating with cross-functional teams to gather requirements and translating them into technical specifications. - Following best practic...

What You'll Do: Customer Retention Strategy and Execution: Assist in developing and implementing multi-channel retention strategies for engaging customers across various touchpoints. Help create compelling content for cold emails, follow-up emails, and drip campaigns to drive engagement. Marketing Automation and Campaign Management: Support the oversight and optimization of marketing automation tools like MoEngage and WebEngage. Collaborate in designing and executing customer journeys that support long-term retention goals. Team Collaboration: Work closely with the retention marketing team to manage projects and campaigns. Provide input and support to ensure team goals are met. Performance A...

Collaborate with development teams to create clear and actionable user stories and acceptance criteria. Prioritize features, enhancements, and bug fixes to ensure delivery of business value. Serve as the main point of contact between stakeholders and development teams. Gather and prioritize customer feedback to improve digital experiences. Continuously engage with stakeholders to refine and adjust the product roadmap based on feedback and changing priorities. Conduct product demonstrations and facilitate user acceptance testing. Work closely with the engineering team to deliver features and functionalities on time. Collaborate with UX/UI teams to improve the customer journey.

You will be responsible for managing and maintaining the leads database, ensuring data accuracy and confidentiality at all times. Your role will involve maintaining, updating, and cleaning leads data in Excel and Google Sheets, distributing leads to team members, and tracking follow-up status. You will be generating reports on leads progress and team performance, coordinating with stakeholders to resolve data-related issues, and assisting in optimizing the lead management process for better efficiency. To excel in this role, you should have proven experience in working with Excel and Google Sheets, possess strong organizational and communication skills, and be able to manage multiple tasks e...