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Customer Service Executive

Customer Service Executive

Shining Stars Institution & travels

0 - 4 years

2 - 3 Lacs

Nagpur Dehradun Ranchi

Posted:19 hours ago| Platform:

Apply

Skills Required

Customer Service Call Center Operations Contact Center Operations Chat Process Customer Queries BPO Blended Process Solving Queries Calling Remote Chat Support Voice Process Inbound ICSE Customer Care ISC Rotational Shifts Voice Customer Handling cbse Domestic Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hi Career Seekers,

Hiring for a Multinational BPO Work From Home Opportunity!

Looking to kickstart your career from the comfort of your home?

Role: Customer Service (Domestic Voice/Non-Voice)

NOTE- Any 12th Pass / Graduate / Fresher / experience all can apply!

ROLES AND RESPONSIBILITIES:

Handle Customer Queries:
Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
Resolve Issues:
Troubleshoot problems, provide accurate information, and offer effective solutions to customer concerns.
Maintain Service Quality:
Ensure high standards of customer satisfaction by adhering to quality guidelines and service levels (SLAs).
Record and Document Interactions:
Accurately log customer interactions and maintain detailed records of conversations and resolutions.
Follow-up:
Conduct follow-ups to ensure that customer issues are completely resolved.
Escalation Handling:
Identify complex issues and escalate them to the appropriate department or supervisor when necessary

Requirements:

Excellent English communication skills
Personal laptop/desktop with minimum i5 processor
High-speed internet (50+ Mbps)
Power backup is mandatory

This is a great opportunity for individuals looking to build a career in customer service while working remotely!

For more details -

Namrata- 7388872578

Fehmina -9026050432

Ishwari- 7355126736

Tamanna - 7355013912

If any of these contacts are not reachable kindly connect with-

Monika- 7266822602

Nandini- 9250024048

Nishee- 9214101672

Neha- 7651941988

Fauzia- 9569902470

#wfh #remote #PanIndia #hiringwfh #remoteroles #customerservice #bpojobs #dehradunjobs #jhansijobs #ranchijobs #nagpurjobs #punejobs #delhijobs #NorthIndia #workfromhome #ROTATIONALSHIFTS

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