Customer Service Executive

• Proficient in effective Verbal and Written Communication skills.
• Should have the ability to work with a team and have time management and organizational skills.
• Should be result & details oriented and have immaculate credentials on honesty & integrity.
• Should be a quick learner with the ability to learn new things quickly.
• Ability to multitask and work under pressure with minimum supervision in the fast-paced engineering environment.
• Should have a minimum typing speed of 30 ~ 35 words per minute.
• Sound knowledge of Computer applications like MS Office. Excel knowledge is a must.
• Ability for Conflict resolution, Ability to manage pressure, solution oriented
• Qualifications: Bachelor's degree or equivalent
• Should have 8+ years of Customer Service or related experience is a plus.
• Strong data entry and organizational skills. Detailed oriented and good follow-up skills
• Knowledge of technical aspects of assigned product lines and customers.
• Excellent leadership and supervision skills.
• Strong project management skills
• Specialist in the customer service core responsibility of managing end to order to cash process flow cycle, that involves receiving and fulfilling customer requests for goods and services.
• Manage accounts in terms of order processing, order related enquiry handling, order follow up, pricing integrity, on-time deliveries, complete order fulfilment within the specific lead times.
• Takes ownership in documenting any information related to a specific RBO / factory. Assist in gathering business requirements and analyse activities to facilitate continuous process Improvement resolving complex problems.
• Serves as a principal liaison with sales & global teams for assigned Retail brand customers.
• Assigned to the most complex customer groups.
• Meeting customer requirements on time and effectively thereby winning their goodwill.
• Developed expertise in a variety of work processes or activities required in an organization.
• Has an in-depth understanding of the various automated information systems like Oracle, Vips, WCS etc available for order processing and is able to assess the functionality and efficiency of systems and provide feedback/suggestions for process improvements.
• Maintain professional working relationships with internal and external customers and colleagues. Actively participate in all discussions contributing to build a stronger organizational culture.
• Work effectively as a part of the team to achieve individual, team and organizational objectives, sharing knowledge and skills as appropriate.
• As a specialist, one should be able to quickly adapt, upgrade oneself and mentor/train the customer service team members on various Standard operating procedures and process improvements in the changing market environment.
• Carries out daily monitoring activities with respect to the open order report management system for the team and takes inputs on the delayed/overdue orders at various stages.
• Works autonomously and leads a team in a variety of routine to complex tasks. May be considered a "working supervisor" or "lead" to junior staff members. May serve as a resource to others in the resolution of complex problems and issues.
• Partners with the CS managers on continuous process improvements, customer service team strategies and implement initiatives which will improve the overall customer service team functions and responsiveness.
• Support in Implementing ambitious customer satisfaction goals, and better-enabled customer service staff members to effectively meet them.
• Adhere to agreed standards of quality and productivity and process all orders/ queries with a minimum 98% accuracy rate.

Job Types: Full-time, Permanent

Pay: ₹400,000.00 - ₹600,000.00 per year

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Application Question(s):

• Are you ready to work in Kulathur (Near Irugur), Coimbatore?

Experience:

• Customer service: 8 years (Preferred)

Work Location: In person