Customer Service Executive

Moonglade Shipping & Logistics

1 - 3 years

1 - 3 Lacs

ahmedabad

Posted:8 hours ago| Platform:

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Skills Required

customer service logistics air freight sea freight solving queries customer management client satisfaction customer relationship customer support freight forwarding customer care customer life cycle management logistics management air cargo customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Location:

About the Role:

Customer Service Executive

Key Responsibilities:

Handle day-to-day customer service operations for
sea and air freight shipments
.
Coordinate with shipping lines, airlines, transporters, and internal departments for smooth cargo movement.
Prepare and maintain shipment-related documentation and ensure timely updates to clients.
Respond promptly to customer inquiries, resolve issues, and maintain positive client relationships.
Track and monitor shipments to ensure on-time delivery and provide regular status updates to customers.
Support the sales and operations team with rate inquiries, quotations, and follow-ups.
Maintain accurate data and records in internal systems.

Desired Candidate Profile:

Graduate in any discipline.
1 - 2 years of experience
in customer service within the
logistics, freight forwarding, or shipping industry
.
Good understanding of
sea and air export/import documentation
and operational procedures.
Strong communication and coordination skills.
Proficient in MS Office (Word, Excel, Outlook).
Ability to work in a fast-paced, team-oriented environment.

Industry:

Logistics / Freight Forwarding / Shipping

More Jobs at Moonglade Shipping & Logistics

Customer Service Executive

ahmedabad

1.0 - 3.0 yrs

INR 1 - 3 Lacs

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