Customer Sales Executive

4. CUSTOMER Sales EXECUTIVE

Position: Customer Sales Executive Department: Customer Success & Support Positions: 2 Budget: ₹25,000 - ₹30,000/month Employment Type: Full-time

Role Overview

We are hiring 2 Customer Sales Executives to be the voice of Motozite and build lasting relationships with our luxury car buyers and sellers. You'll handle customer inquiries, resolve concerns, provide product information, and ensure exceptional customer experiences across multiple touchpoints, making every interaction count in our customer journey.

Key Responsibilities

· Handle inbound customer inquiries via phone, email, chat, and social media channels

· Provide comprehensive information about vehicles, pricing, financing options, and marketplace services

· Assist customers through the buying and selling process, addressing concerns and clarifications

· Process customer requests, complaints, and follow-ups with professionalism and empathy

· Maintain detailed customer records and interaction notes in CRM systems

· Follow up with leads and existing customers to drive conversions and retention

· Coordinate with sales, logistics, and operations teams to resolve customer issues

· Provide product knowledge and educate customers about Motozite's services

· Identify customer pain points and provide personalized solutions

· Track and report on customer satisfaction metrics and feedback

· Maintain professional communication standards and response times

· Participate in customer retention initiatives and loyalty programs

· Escalate complex issues appropriately to supervisors or specialized teams

· Contribute to improving customer service processes and documentation

Required Qualifications

· 1-2+ years of experience in customer service, customer success, Automotive sales and related roles

· Excellent verbal and written communication skills in English (Hindi desirable)

· Strong interpersonal skills with ability to build rapport quickly

· Proficiency with CRM systems, email, and customer communication tools

· Good problem-solving abilities and customer-first mindset

· Ability to handle inquiries with patience, empathy, and professionalism

· Basic computer literacy and familiarity with Microsoft Office tools

· Strong organizational and multitasking capabilities

· Ability to work in a team environment

· Flexibility to handle dynamic customer needs and priorities

Desired Qualifications

· Experience in automotive, e-commerce, or luxury goods industry

· Familiarity with automotive terminology and vehicle specifications

· Knowledge of CRM platforms (Salesforce, HubSpot, or similar)

· Experience with customer support ticketing systems

· Multilingual capabilities (Hindi, regional languages)

· Bachelor's degree in Business, Communications, or related field

· Sales or inquiry conversion experience

Skills Required

· Customer Service & Support

· Communication (Verbal & Written)

· Active Listening & Empathy

· Problem-Solving & Conflict Resolution

· CRM Systems Management

· Multitasking & Time Management

· Product Knowledge Development

· Customer Data Management

· Email & Chat Communication

· Professionalism & Patience

· Basic Technical Support

Performance Metrics

· Customer Response Time (Target: <2 hours)

· Customer Satisfaction Score (CSAT)

· Inquiry Resolution Rate

· Follow-up Completion Rate

· Customer Retention Rate