2431 Customer Retention Jobs - Page 35

Position Overview: We are seeking an experienced Digital Analyst with a strong background in Marketing Cloud Intelligence (MCI), BigQuery, Snowflake, etc. The ideal candidate will be responsible for managing and analyzing marketing data, optimizing performance, and developing data-driven strategies to enhance business growth. This role requires expertise in MCI (formerly Datorama) for reporting, visualization, and campaign performance tracking. Responsibilities: 1. Marketing Cloud Intelligence (MCI) & Digital Analytics: Manage and optimize MCI dashboards to track marketing performance, campaign effectiveness, and business KPIs. Develop custom data models within MCI to aggregate, clean, and transform marketing data from multiple sources. Automate data ingestion and transformation pipelines in MCI for seamless reporting. Perform advanced marketing analytics to identify trends, improve attribution models, and enhance campaign effectiveness. 2. Data Management & Integration: Develop and maintain data architectures using Snowflake, BigQuery etc. Extract, process, and analyze large datasets from multiple marketing platforms. Integrate MCI with Google Analytics, Adobe Analytics, and Google Tag Manager to consolidate reporting and drive actionable insights. Optimize ETL pipelines to ensure efficient data processing and reporting. 3. Performance Reporting & Business Insights: Develop custom dashboards in MCI, Looker Studio, and Excel for marketing performance tracking. Analyze multi-channel marketing campaigns (PPC, social, programmatic) and provide optimization recommendations. Deliver monthly, quarterly, and ad-hoc reports to key stakeholders on marketing performance and ROI. Conduct cohort and segmentation analysis to improve customer retention and acquisition strategies. 4. Collaboration & Strategy: Work closely with marketing, product, and data teams to align data-driven insights with business goals. Provide recommendations to optimize budget allocation, audience targeting, and media spend efficiency. Stay updated on MCI enhancements, industry trends, and new analytics tools. Requirements Bachelor or Master degree in Data Science, Computer Science, Marketing, Business Analytics, or a related field. 2+ years of experience in digital marketing analytics, business intelligence, and data management. Proven expertise in MCI (Marketing Cloud Intelligence/Datorama), including dashboard development and data transformations. Strong hands-on experience with Snowflake, BigQuery, and SQL . Experience in Adobe Analytics, Google Analytics (GA4) , etc. Experience in ETL processes, API integrations, and marketing data automation. Strong analytical, problem-solving, and communication skills. Ability to work in a fast-paced environment, managing multiple projects and deadlines.

Job Description The Senior PM position is a critical role within the Freshworks Growth team. In this role, you will focus on strategically scaling our business. You will run experiments to unlock greater value and accelerate growth. Your primary responsibility will be to identify, define, and execute strategic initiatives across the CX product suite that directly influence critical business outcomes and fuel our continued success. What will the role entail? Take Ownership: Own and build modules for sustained differentiation and growth. Develop deep domain expertise and understand trends in the market. The role requires you to plan, build,release, and measure success for an end to end modules besides also being a leader for the team. Be a Customer Champion: Develop a sense of empathy with our customer base to build an understanding of various problems. The role is also a bridge between the customer and the engineering teams to ensure focus on solving customer needs & delivering continuous value. Practice Craftsmanship: Learn and Practice product craft. Create solutions with delightful user experiences and find the balance between solving the customer problem and shipping the right product solution. We take pride in releasing the smallest of features while iterating and shipping regularly. Play as One Team: The role needs you to communicate clearly to various stakeholders of Product development, Engineering, Marketing, Sales & Leadership teams and work together to bring your vision to life. Act with Urgency: Breakdown complex problems to phases to help the team make incremental progress while still keeping the bigger picture intact. You d evangelize the vision and ensure maximum customer value is achieved with the appropriate amount of work. Qualifications 5+ years of experience as Product Manager in a product-led company. Prior Growth experience would be an advantage. A strong track record of building data-backed business cases for new features and sub

Job Description Position Customer Retention Officer/ AM Customer Retention Officer No. of Positions 100 Department Customer Retention Team Function Operations Reporting to Manager -Collections Band 5 Location Last date of submission Key Responsibilities Collections Sole responsibility of targets basis allocated base on Renewal collection and persistency targets through customer calling or physical visits to customer residences with prior appointment Ensure maintenance and sharing of daily customers trackers and conversion thereof, including review with Manager-Collections Convince customers and get renewal premium and policy continuation to continue insurance and giving retention tools like mode change/Partial withdrawal/PUA surrender/Loan etc. Timely depositing the cheque at the nearest MLI branch/ bank branch within 24 hours of the cheque collection Effectively handling customer escalations, 100% resolution of customer queries & concerns including tracking of service requests raised, providing clarity to required customers on special revival scheme, change in term, short premium bucket to resolve financial constraint and retain customers Ensuring follow up on critical document like Health Declaration Form / tele underwriting/home visits medical/ ECS Mandate/ complaint letters on silent grief and obtaining new contact details getting update through branch operations Measure of Success 100% completion of assigned activities by 7th of every month Completing daily face to face meetings as per goal sheet Driving Top 30 high value cases with 100% meeting Providing 100% resolution to customers query !00% Tracking and timely closure of service request if logged for any of the allocated customers Maximizing positive portfolio (Promise to Pay) by providing right advice to customers to continue insurance and giving retention tools like mode change/Partial withdrawal/PUA surrender/Loan Driving Special revival scheme and change in term to resolve financial constraint By ensuring 100% meetings on silent grief cases Collecting written grievance from the customer and getting it logged in system Percentage of customer retention from allocated base surrendering the polices by explaining insurance benefits, ulip retention tools, switching, long term growth, comparison with other financial products Conversion of non ECS base to E-NACH/ECS by explaining benefits of continuing policy on E-Nach/ ECS for huddle free payment Ensuring collection and registration along with necessary documents of auto pay mandates from customers on non auto pay Desired qualification and experience Graduation in any stream with prior experience in insurance, customer services profile. Prior experience in renewal retention team is an added advantage Knowledge and skills required Ability to handle pressure and work in a competitive environment. Open to learning, Very High Process orientation , Effective communication skills. Should have a personal vehicle and smart phone

Business Function As the leading bank in Asia , DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the Consumer Banking business.DBS has a full spectrum of products and services, including deposits, investments, insurance ,mortgages ,credit cards and personal loans ,to help our customers realise their dreams and aspirations. Responsibilities Grow income from Mutual fund distribution business (trail revenue) and Asset under Management (AUMs) for the Bank and achieve the same in line with budgets. Conceptualize innovative products leading to overall revenue generation of investment income. Co ordinate with regional team for New product approval, update on various business metrics. Conduct regular Reviews of existing Mutual Fund schemes and provide inputs in Fund selection Process. Prepare effective product updates to be shared with all stakeholders. Creating Product awareness among branches through campaign & providing product training to the branches and relationship managers. Drive MF penetration and increase awareness and activation of Product across channels (including DigiBank) through Intelligent and intuitive marketing and promotion campaigns. Timely roll out of cross-sell campaigns. Support Branches and ensuring Timely resolution of branch & customer queries Closely work with regional and local Marketing team to drive the digital guidance and Investment literacy initiatives, communication of newsletters market insights to customers. Ensure compliance to regulatory guidelines (Internal and External) on a need basis Process streamlining and process improvements Keep track of new and upcoming regulations for various countries Requirements Sales Management: To ensure FY budget achievement in investment(Channelmanagement for Branch banking, Priority Business and others) Monitoring RMs Business productivity, process compliance adherence. Working with Business Analytics team to explore new opportunities for business growth. Supporting Investment counsellors with inputs regarding Products, market, strategic initiative, MIS,Operational aspects etc. Initiating and implementing Marketing campaigns targeting existing and prospective customers for cross sel, Upsell, deeper penetration and strengthening business relationship. Driving sales volume by increasing the number of financial Transactions and non-financial transaction Increase the number of SIP Transactions through the Digital assets and cross sell as well . To increase the number customer retention & acquisition through digital Assets To continuously monitor the sales channel and sales performance for better outcomes for the bank To own and operate training modules for sales channel and do run ebd-to-end MIS Management for sales and processes To act promptly basis channel and customer feedback on journey/process and system. Product Management: To manage demat, ASBA and/or any other product(s) that the Investment Team launches for Treasures customers. To identify opportunities for process improvement and implementation best practices To build understanding of demat, ASBA to make informed decisions. To Integrate within organization, building project along with group synergy and crreate cross-functional tie-ups. To improve sales and operational Journeys for better conversion and customer experience Communication Management: To organise and run sales campaigns, D2C communication and marketing campaigns through digital and offline initiatives. To set up investments in phone banking and VRM channel. Other activities: To liaise with Legal, compliance, Marketing & IT team for timely changes in regulation. Launch of NFO/Product and drive end to end process and implementation. Strategies campaign to support sales team to upscale business. To register and execute legal agreement and renew with help of legal and compliance team. To work with cross-functional teams to improve operational efficiency with timely changes and process updation. To fulfill audit requirement, as and when such requirements arise. To communicate with sales team and provide all tech support with regards to digital assets To be the Process owner and to manage escalations, data and any system changes. Measurement criteria Revenue achievement Timely roll out of cross-sell campaigns Timely resolution of branch & customer queries Branch Support through channel Core Competencies Communication skills Interpersonal Relationship Skills Requisite skills Analytical Skills Good Product Knowledge -en

Vimeo is on the hunt for a dynamic Renewals Specialist! Are you ready to take charge of renewing and expanding Vimeos SMB client relationshipsVimeo, a leader in the innovative video experience platform, is looking for a Renewals Specialist who is adept at driving customer retention and revenue growth. Your role is vital in managing the renewal process, maintaining high customer satisfaction, and boosting the value of our customer relationships. What youll do: Collaborate closely with the account management and customer success teams to understand and cater to customer needs, limiting churn and uncovering opportunities for expansion. Expertly negotiate contract terms, balancing customer satisfaction with Vimeos objectives. Proactively monitor and address customer health metrics impacting renewals. Deliver accurate forecasts and reports on renewal activities, including revenue and retention metrics. Stay ahead of the curve by keeping informed about industry trends and competitor strategies. Skills and knowledge you should possess: A Bachelor s degree in Business, Marketing, or a relevant field. At least 1 years of experience in renewals or account management within a SaaS or tech environment. Exceptional Organizational Skills Strong negotiation and relationship-building capabilities. Proven multitasking skills in a fast-paced setting, managing multiple accounts with ease. Proficiency in CRM software and data analysis tools. Familiarity with the video software sector is a plus.

Job Description Summary As an experienced Technical Product Manager (TPM), you ll lead the strategy, development and evolution of our Control Tower for the Subscriptions Program. This role is pivotal in building a centralized intelligence and monitoring platform that provides real-time visibility, diagnostics, and decision support across the subscription lifecycle. You will work closely with engineering, data science, operations, and business stakeholders to define and deliver a robust control tower that enhances operational efficiency, customer experience, and business agility. . Job Description Key Responsibilities: In this role you will Define and own the product vision, roadmap, and backlog for the Control Tower platform. Collaborate with data teams to design dashboards, alerts, and analytics that provide actionable insights into subscription performance, anomalies, and trends. Partner with engineering, operations, customer support, and business teams to gather requirements, prioritize features, and ensure timely delivery. Drive the development of monitoring tools, automated workflows, and exception handling mechanisms to proactively manage subscription operations. Ensure the Control Tower is intuitive, scalable, and user-friendly for both technical and non-technical users. Define and track key performance indicators (KPIs) to measure the effectiveness and impact of the Control Tower. Identify operational risks and work with stakeholders to implement mitigation strategies through the Control Tower. Skill Requirements: Holds a Bachelor s or Master s degree in Computer Science, Engineering, or a related field, with a strong grasp of APIs, data pipelines, and system architecture enabling effective collaboration with engineering teams and informed technical decision-making. Brings over 5 years of experience in product management within SaaS, e-commerce, or subscription-based environments. Demonstrated success in leading cross-functional teams, managing product roadmaps, and delivering complex, data-driven solutions using agile methodologies. Skilled in leveraging data visualization tools like Power BI and Tableau to drive insights and product strategy. Excels in stakeholder communication, problem-solving, and aligning technical solutions with business goals. Additional Skills: Experience building or managing control towers, command centers, or operational dashboards. Knowledge of subscription lifecycle management, supply chain, services, billing systems, and customer retention strategies. Exposure to AI/ML-driven alerting or anomaly detection systems. Inclusion and Diversity: GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. We expect all employees to live and breathe our behaviours: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you d expect from an organization with global strength and scale, and you ll be surrounded by career opportunities in a culture that fosters care, collaboration and support. #LI-RS! #Hybrid Relocation Assistance Provided: No

Pitch premium pet food, onboard pets, collect feedback, handle online orders, resolve queries, boost NPS, and coordinate doctor consultations—deliver top-notch care & build lasting bonds with pet parents. Required Candidate profile Females preferred

Role Purpose: Work closely & jointly with Banc assurance channel partner to ensure CHL achieves its business aspiration in line with the AOP Targets (New & Customer Retention) as stated in individual objective setting sheets. Coordinate with channel partner in delivering higher levels of productivity and facilitate the process of Submission to- Issuance within mutually agreed timelines. Protect Customer & CHL interests by ensuring processes /systems in-use; comply with regulatory & internal guidelines. Effectively manage channel partner expectations & improve the quality of Relationship Management to build a mutually benefiting model. Key responsibilities of the job holder are: Business Development | Execution Implementation of Sales & Customer Retention Strategies | Relationship Management. The said role requires the Job Holder to balance Customer Servicing activity along with Sales Acquisition, while ensuring, the necessary growth as per AOP coupled with Highest Persistency. Principal Accountabilities: Key activities and decision making areas Impact on the Business To Achieve channel wise targets.(New & Customer Retention) To Achieve desired Branch & LBS Activation targets. To Create a healthy Product Mix with traditional >60% To Create a healthy pool of lead generators across branches. Customers / Stakeholders Coordination with BM/LBS at the ground level. Make joint Field calls and motivate them to achieve targets. Conduct training and guide team for timely Submission, Pendency, and Issuance management. Conceptualize and implement local business development initiatives for lead generation and focused sales. Provide key inputs on business health to Branch Heads and agree on tactical initiatives to increase lead generators & their contribution. Leadership & Teamwork Liaise with colleagues across the country to imbibe best practices Operational Effectiveness & Control Ensure timely submission of applications at HUB locations Manage FTRs within 2% and thereby reduce Issuance TATs Manage Persistency at 85% Typical Targets and Measures Achieve new business premium as per AOP targets rolled out by SSBD and defined SFM Achieve Traditional Product Mix target Achieve Customer Retention targets for the portfolio. Achieve targets as prescribed for RM activation (HSBC) & Branch/LBS activation for Canara/HSBC Ensure timely PIR reporting and NIL PIR pending Ensure Customer Complaints 1% of book Achieve defined metrics as per Sales Force Management process/guidelines Major Challenges The ISMs will work with a set of Branches to achieve AOP Targets. The challenges will be two-fold: Drive consistent business across branches both New & Customer Retention premium. Manage multiple channel relationships with maturity and without neglecting any particular Branch/Area. Role Context The job-holder will need to engage with BM, LBS & other key stakeholders to drive Insurance sales through a combination of Coaching, Training, Field Sales support, and Business Development activities. Management of Risk Ensure that business is sourced in compliant way. Any risk propagating is immediately reported to concerned department. Observation of Internal Controls Maintain and observe Company's internal control standards, implement and observe the Company's Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators. Foster a compliance culture and implement the Compliance Policy by managing compliance risk and optimising relations with regulators Competencies Framework: Qualitative Parameter Building & Leveraging Relationships Being able to persuade & influence outcomes without direct controls, develops networks & builds alliances with a wide range of stakeholders Domain Expert Is knowledgeable of product, industry norms, financial markets, regulatory norms, channels, emerging trends, new developments & applies the knowledge to enhance business prospects, understand problems & provides proactive solutions basis his specialized knowledge, is a process & product champion Ownership for results Perseveres for results on own initiative, drives a shared vision, demonstrates execution excellence, is action oriented, responsive, flexible, highly committed, proactive, displays high personal standards Location-Delhi / NCR,Noida,Greater Noida,New Delhi,Ghaziabad,Faridabad,Gurugram

Job Description: We are recruiting candidates who can speak Hindi & English for leading Multi- National Banks. Below are the Roles and Responsibilities. Candidates with Six-month experience preferable - Freshers can also apply, salary will be 25KCTC per month. We prefer candidates from B.com stream who are familiar and are interested to work and build their career in the BFSI Industry, however candidates from other streams also can apply. Benefits: * One way Travel ticket (Flight/ Train/ Bus) Depending on the distance will be booked by company for candidates who are Outstation/ Not applicable for candidates in Tamil Nadu. * 7 days Accommodation will be provided for Outstation Candidates/ 30 days PG for Men * Relocation Bonus after completion of 90 Days in system for candidates who relocate from States other than Tamil Nadu. * Retention Bonus every Quarter. * Access to large Infrastructure (Cafeteria, Gym, Training and Play area etc.) * Statutory Benefits * Internal Job Posting, Jump programs for employees to promote growth for employees inside the organization. To qualify candidates should complete minimum years of service as per their Grade. Roles & Responsibilities: * Primary responsibility is to increase the revenue of Bank; Customer Support executive will address the concerns if any raised by the customer and assist them to resolve it over phone. * Outbound Process- Calling existing and potential customers to explain the features of the products and services. * Converting the Purchases to EMI's * Positioning relevant products and services to the users according to their Purchasing Behaviour. Upselling, Cross selling. * Pitching the products and services of Bank to potential customer over a call and generate business for the Bank. * Excellent Communication in English and Hindi * Graduation mandatory Work Specifics: * 6 Days working/ Rotational Week Off. * 8 Hours Shift- Day Shift * Fresher and experienced candidates both can Apply * Language - Hindi Mandatory with English Communication * Location - Ambattur- Ambit IT Park. Interested candidates please apply for this posting and you can talk to or interact in WhatsApp with HR Simran: Mob No: 8431028521

Position:- BPO Voice Process Location:- Viman Nagar Pune- 411014 Department:- Customer Service Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts : - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication / Average English. Salary:- 12,000 to 18,000 in-hand + incentives. Rotational week off Rounds of Interviews:- HR round Operations round How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Gaurav :- 77964 27055

Overview: We are seeking a passionate and skilled Employer Branding Client Servicing Specialist to join our dynamic team. In this role, you will be responsible for managing relationships with our clients, ensuring their needs are met, and delivering exceptional employer branding solutions. You will be a key player in driving the success of our clients' employer branding initiatives, helping them attract and retain top talent. Responsibilities: 1. Client Relationship Management: Serve as the main point of contact for clients using our employer branding products. Build strong, long-lasting relationships with clients, understanding their needs, challenges, and objectives. Conduct regular check-ins and meetings to provide updates on product performance, gather feedback, and offer strategic insights. 2. Employer Branding Strategy: Work closely with clients to develop effective employer branding strategies. Provide insights and recommendations based on industry best practices and market trends. Assist in the creation of compelling employer branding campaigns and materials. 3. Project Coordination: Collaborate with internal teams (design, content, marketing, etc.) to execute client projects. Coordinate timelines, deliverables, and resources to ensure timely and successful project completion. 4. Campaign Execution and Analysis: Oversee the implementation of employer branding campaigns across various channels (social media, career sites, events, etc.). Monitor campaign performance and conduct regular analysis. Requirements: Proven 4 + years in client servicing, account management, or a related role. Strong understanding of employer branding concepts, including EVP, candidate experience, and employer value proposition. Excellent communication and presentation skills. Ability to work collaboratively with cross-functional teams. Detail-oriented with excellent organizational and time-management abilities.

Job Objective : Work closely & jointly with Defense service employees and business partners to ensure CHOICe achieves its business aspiration in line with the AOP Targets (New & Customer Retention) as stated in individual objective setting sheets Support channel partner in delivering higher levels of productivity and facilitate the process of Submission to- Issuance within mutually agreed timelines Protect Customer & CHOICe interests by ensuring processes /systems in-use; comply with regulatory & internal guidelines Effectively manage channel partner expectations & improve the quality of Relationship Management to build a mutually benefiting model Key responsibilities of the job holder are: Business Development | Execution Implementation of Sales & Customer Retention Strategies | Relationship Management The said role requires the Job Holder to balance Customer Servicing activity along with Sales Acquisition, while ensuring, the necessary growth as per AOP coupled with Highest Persistency Key Responsibility Areas : - Impact on the Business/ Function : - To achieve BDO wise targets.(New & Customer Retention) To achieve desired Agent/ partner Activation targets. To create a healthy Product Mix with traditional >50% To create a healthy pool of lead generators across defense territory Customers / Stakeholders : - Provide support to agents and lead generators at the ground level. Make joint Field calls and motivate them to achieve targets. Provide support and training for timely Submission, Pendency, and Issuance management. Conceptualize and implement local business development initiatives for lead generation and focused sales. Provide key inputs on business health to agent partners and agree on tactical initiatives to increase lead generators & their contribution. Leadership & Teamwork : - Liaise with colleagues across the country to imbibe best practices Operational Effectiveness & Control : - Manage Persistency at 85% Ensure timely submission of applications at HUB locations Manage FTRs within 2% and thereby reduce Issuance TATs Financial : - Achieve new business premium as per AOP targets rolled out by Sales and defined SFM Achieve Traditional Product Mix target Achieve Customer Retention targets for the portfolio. Achieve targets as prescribed for individual BDO/ self target Ensure timely PIR reporting and NIL PIR pending Customer : - Ensure Customer Complaints Achieve defined metrics as per Sales Force Management process/guidelines Process : - Ensure FTR at defined percentage. Ensure Customer Retention at defined percentage Major Challenges : - Drive consistent business across assigned territory both New & Customer Retention premium. Manage multiple agent /lead generators relationships with maturity and without neglecting any particular area. Role Context : - The job-holder will need to engage with agent and business partners and other key stakeholders to drive Insurance sales through a combination of Coaching, Training, Field Sales support, and Business Development activities. Management & Leadership of Regulatory, Compliance & Operational Risk : - Report any operational risk or operational risk loss to the line manager and the Risk & Control team immediately if the jobholder becomes aware of emerging or inadequately controlled operational risk or identify an operational risk loss in accordance with Companys Risk policy. Observation of Internal Controls : - Maintain and observe Company's internal control standards, implement and observe the Company's Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators. Foster a compliance culture and implement the Compliance Policy by managing compliance risk and optimising relations with regulators. Location : - Delhi / NCR,Noida,Greater Noida,New Delhi , Ghaziabad , Faridabad , Gurugram Location - Delhi / NCR,Noida,Greater Noida,New Delhi,Ghaziabad,Faridabad,Gurugram

Hi, InfoEdge is hiring for the role of Inside Sales in Jeevansathi.com. Kindly find the details below. Job Objective: The objective of this role is to sell paid services to the already registered members of the platform via chat/inbound process. Job Description: Work on system qualified and high income Leads of already registered users to convert them from Free to Paid or Upgrade. Sell membership plans over any of these communication channels - phone/chat/video call and update all the details accurately in the CRM software. Achieve sales targets by counseling the registered users of Jeevansathi.com by selling High-Value packs. Maintain communication quality standards as per the defined metrics. Maximize profitability by ensuring higher conversion of leads from calls and chat. Required Skills: Excellent communication skills (both written as well as verbal) Active listening skills Strong convincing skills Client handling skills Chat proficiency Comfortable with Rotation Offs WFH (Work from home) after mandatory 3 months training in WFO (Work from office) mode, and afterwards depending on performance, either WFH or WFO.

Job Purpose: The Manager Sales Enablement for Digital Business & Retention will be responsible for designing, implementing, and managing enablement initiatives that equip the digital and retention sales teams with the tools, content, training, processes, and analytics needed to drive sales productivity, customer retention, and digital business growth. This will be an role aligned to ensure to keep the book intect and support business with minimal outflow of customers. Meanwhile, assisting business with all enablers to equip them with workable leads and reverse feedback to the stakeholders. Key Responsibilities: 1. Sales Enablement Strategy & Execution Develop and execute a comprehensive sales enablement strategy to support digital acquisition and retention teams. Collaborate with digital business and customer success/retention teams to identify skill gaps, training needs, and process improvements. Design onboarding, training, and certification programs for digital and retention sales teams. 2. Content & Tool Development Develop, maintain, and distribute sales playbooks, product collaterals, pitch decks, and objection-handling documents tailored to digital products and retention processes. Implement and manage sales enablement tools, platforms, and CRM support systems to drive productivity. Coordinate with marketing teams to align messaging and content for acquisition and retention campaigns. 3. Sales Process Optimization Streamline sales processes to enhance conversion and retention rates. Define and refine sales workflows, scripts, and engagement journeys across digital channels. Ensure smooth hand-offs between marketing, acquisition, and retention functions. 4. Performance Tracking & Insights Establish sales enablement KPIs and track effectiveness of enablement initiatives. Analyze sales performance data to identify trends, gaps, and opportunities for improvement. Share actionable insights and recommendations with sales leaders. 5. Stakeholder Management Act as a bridge between sales, marketing, product, and operations teams. Support digital sales leaders and retention heads with performance coaching tools, frameworks, and analytics. Engage external partners or trainers when required to deliver specialized enablement programs. Key Skills & Competencies: Strong understanding of digital sales channels and customer retention strategies Deep knowledge of sales enablement tools (e.g., LMS platforms, sales CRM, knowledge bases) Excellent skills in content development and training delivery Ability to analyze sales metrics and translate them into actionable initiatives Strong project management and stakeholder management skills Excellent communication and interpersonal skills Familiarity with customer journey design and customer lifecycle management Key Success Metrics: Improved digital sales conversion rates Increased retention and renewal rates Higher productivity and effectiveness of digital & retention sales teams Adoption and engagement of the enablement program.

Handle outbound customer calls in professional manner Interact with customers over a call with strong communication Engaging with potential and existing customers via phone Keep record of every customer interaction. Contact: AKHILA 8688355270 Required Candidate profile Qualifications: 12TH TO GRADUATION LANGUAGES: Tamil, Telugu, Hindi, Kannada, Malayalam EXPERIENCE: 0 to 3yrs Perks and benefits ESI PF and INCENTIVES

Role Title: Associate Manager - CRM Operations Function/Sub-Function/Vertical: Marketing Work Location: Mumbai Work Experience: 1-2 years About the Team: The CRM team is focused on strengthening retention among existing customers by leveraging outbound communication channels. By strategically utilizing all CRM touchpointsincluding push notifications, email, SMS, RCS, and WhatsApp, the team aims to drive deeper engagement and maximize conversions. Purpose of the Role: This role is part of the Central Marketing Team and is responsible for driving operational excellence by leveraging data-driven insights. The focus will be on optimizing customer segmentation and campaign performance through effective use of marketing tools and analytics. Roles and Responsibilities: Responsible for campaign operations focused on customer lifecycle management, usage and long-term retention. Own the pre and post campaign execution process i.e. segmentation & targeting, campaign development & flow, campaign governance, campaign reporting and analysis. Ensure optimal use of marketing automation tool functionalities to ensure campaign execution, tracking, reporting in a seamless and efficient manner. Query database to create segments based on complex parameters. Critical Competencies for the Role: Data Analysis and Analytical Skills Good problem-solving capability with go-getter attitude Desired Skills and Experience Educational Qualifications Required: 1-2 years in managing large scale marketing campaigns in a bank/ telecom/ ecommerce/ coalition loyalty program/ direct marketing agency Experience across database querying, data analysis, reporting and campaign management Understanding of campaign measurement norms, A/B testing Excellent critical thinking, and analytical skills are essential Understanding of direct marketing best practices across email, SMS, mobile push, web push etc. Professional Certifications: NA Technical Skills and Subject Knowledge Experience working with MoEngage too SQL Querying

We are looking for a highly motivated and results-driven Customer Sales Executive to join our team in Patna. The ideal candidate will have 0 to 5 years of experience. Roles and Responsibility Perform customer retention activities under the guidance of the Supervisor/Manager. Identify potential business opportunities with customers. Collect and validate customer documents according to organizational norms. Log cases in the system as per SOP and follow the disbursement process. Fulfill the sanction ratio requirement. Meet customer needs and cross-sell multiple products with the help of the Supervisor/Manager. Empanel new vendors and develop relationships with them, ensuring compliance with all Audit/RBI regulations. Job Any Graduate or Postgraduate degree. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and meet sales targets. Basic knowledge of financial services and banking operations. Familiarity with auditing and regulatory requirements. Experience in customer relationship management and sales development. Company nameTATA CAPITAL LIMITED. IndustryBanking / Financial Services / Broking. Responsibilities (Under the guidance/direction of Supervisor/Manager): Identify potential business opportunities with customers. Collect and validate customer documents in accordance with organizational norms. Log cases in the system as per standard operating procedures (SOP) and follow the disbursement process. Fulfill the required sanction ratio. Meet customer needs and cross-sell multiple products under supervision. Empanel new vendors and build relationships with them. Ensure compliance with all applicable Audit and RBI regulations.

We are looking for a highly motivated and results-driven Customer Sales Executive to join our team in Dhanbad. The ideal candidate will have 0 to 3 years of experience. Roles and Responsibility Perform customer retention activities under the guidance of the Supervisor/Manager. Identify potential business opportunities with customers. Collect and validate customer documents according to organizational norms. Log cases in the system as per SOP and follow the disbursement process. Fulfill the sanction ratio requirement. Meet customer needs and cross-sell multiple products with the help of the Supervisor/Manager. Empanel new vendors and develop relationships with them, ensuring compliance with all Audit/RBI regulations. Job Any Graduate or Postgraduate degree. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and meet sales targets. Basic knowledge of financial services and banking operations. Familiarity with auditing and regulatory requirements. Experience in customer relationship management and sales development. Company nameTATA CAPITAL LIMITED. IndustryBanking / Financial Services / Broking. JD Perform the following under the guidance/direction of Supervisor/Manager Identify potential business opportunities with customers.Collect and validate customer documents according to organizational norms.Log cases in the system as per SOP and follow the disbursement process.Fulfill the sanction ratio requirement.Meet customer needs and cross-sell multiple products under the guidance of the Supervisor/Manager.Empanel new vendors and develop relationships with them.Ensure compliance with all Audit/RBI regulations.Perks and Benefits TATA Capital Limited offers a competitive salary package along with benefits such as health insurance, retirement plans, and paid leave.

We are looking for a highly skilled and experienced Customer Relationship Executive to join our team in Faridabad. The ideal candidate will have 2 to 7 years of experience in sales, preferably in the banking or financial services industry. Roles and Responsibility Develop and maintain strong relationships with customers to increase sales and revenue. Identify new business opportunities and generate leads through effective sales strategies. Provide excellent customer service and support to ensure high levels of customer satisfaction. Collaborate with internal teams to achieve sales targets and objectives. Analyze market trends and competitor activity to stay ahead in the market. Build and maintain a strong network of contacts within the industry. Job Minimum 2 years of experience in sales, preferably in the banking or financial services industry. Strong knowledge of sales principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills. Ability to build and maintain strong relationships with customers and colleagues. Company nameTATA CAPITAL LIMITED. IndustryBanking / Financial Services / Broking. Perks and Benefits TATA CAPITAL LIMITED offers a competitive salary package along with benefits such as health insurance, retirement plans, and paid leave.

We are looking for a highly motivated and results-driven Customer Sales Executive to join our team in Baroda. The ideal candidate will have 0 to 3 years of experience. Roles and Responsibility Perform customer retention activities under the guidance of the Supervisor/Manager. Identify potential business opportunities with customers. Collect and validate customer documents according to organizational norms. Log cases in the system as per SOP and follow the disbursement process. Fulfill the sanction ratio requirement. Meet customer needs and cross-sell multiple products with the help of the Supervisor/Manager. Empanel new vendors and develop relationships with them, ensuring compliance with all Audit/RBI regulations. Job Any Graduate or Postgraduate degree. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and meet sales targets. Basic knowledge of financial services and banking operations. Familiarity with auditing and regulatory requirements. Experience in customer relationship management and sales development. Company nameTATA CAPITAL LIMITED. IndustryBanking / Financial Services / Broking. JD Perform the following under the guidance direction of Supervisor Manager strong liIdentify potential business opportunities with customers Collect and validate customer documents according to organizational norms.Log cases in the system as per SOP and follow the disbursement process.Fulfill the sanction ratio requirement.Meet customer needs and cross-sell multiple products under the guidance of the Supervisor/Manager.Empanel new vendors and develop relationships with them.Ensure compliance with all Audit/RBI regulations. Perks and Benefits TATA Capital Limited offers a competitive salary package along with benefits such as health insurance and retirement plans.

We are looking for a highly motivated and results-driven Customer Sales Executive to join our team at Tata Capital Limited in Kolkata. The ideal candidate will have 1-3 years of experience in sales, preferably in the banking or financial services industry. Roles and Responsibility Perform customer retention activities under the guidance of the Supervisor/Manager. Identify potential business opportunities with customers. Collect and validate customer documents according to organizational norms. Log cases in the system as per SOP and follow the disbursement process. Fulfill the sanction ratio requirement. Meet customer needs and cross-sell multiple products with the help of the Supervisor/Manager. Empanel new vendors and develop relationships with them. Ensure compliance with all Audit/RBI regulations. Job Minimum 1 year of experience in sales, preferably in banking or financial services. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and meet targets. Knowledge of audit and RBI regulations. Any graduate degree is required. Experience in two-wheeler loans is an added advantage. About Company Tata Capital Limited is a leading player in the banking and financial services industry, committed to providing exceptional customer experiences and driving business growth.

We are looking for a highly motivated and experienced Customer Sales Executive to join our team in Delhi. The ideal candidate will have 1-6 years of experience in sales, preferably in the banking or financial services industry. Roles and Responsibility Perform customer retention activities under the guidance of the Supervisor/Manager. Identify potential business opportunities with customers. Collect and validate customer documents according to organizational norms. Log cases in the system as per SOP and follow the disbursement process. Fulfill the sanction ratio requirement. Meet customer needs and cross-sell multiple products under the guidance of the Supervisor/Manager. Empanel new vendors and develop relationships with them. Ensure compliance with all Audit/RBI regulations. Job Minimum 1 year of experience in sales, preferably in banking or financial services. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and meet targets. Knowledge of audit and RBI regulations. Any graduate degree is required. Experience in two-wheeler loans is preferred. Additional Info The company offers a dynamic work environment and opportunities for growth and development.

We are looking for a highly motivated and results-driven Customer Sales Executive to join our team in Hubli. The ideal candidate will have 1-3 years of experience in sales, preferably in the banking or financial services industry. Roles and Responsibility Perform customer retention activities under the guidance of the Supervisor/Manager. Identify potential business opportunities with customers. Collect and validate customer documents according to organizational norms. Log cases in the system as per SOP and follow the disbursement process. Fulfill the sanction ratio requirement. Meet customer needs and cross-sell multiple products with the guidance of the Supervisor/Manager. Empanel new vendors and develop relationships with them. Ensure compliance with all Audit/RBI regulations. Job Minimum 1 year of experience in sales, preferably in banking or financial services. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and meet targets. Knowledge of auditing and RBI regulations is an added advantage. Any graduate degree is required. About Company TATA CAPITAL LIMITED is a leading player in the banking and financial services industry, committed to providing exceptional customer experiences and driving business growth.

We are looking for a highly motivated and results-driven Customer Sales Executive to join our team in Mysore. The ideal candidate will have 1-3 years of experience in sales, preferably in the banking or financial services industry. Roles and Responsibility Perform customer retention activities under the guidance of the Supervisor/Manager. Identify potential business opportunities with customers. Collect and validate customer documents according to organizational norms. Log cases in the system as per SOP and follow the disbursement process. Fulfill the sanction ratio requirement. Meet customer needs and cross-sell multiple products under the guidance of the Supervisor/Manager. Empanel new vendors and develop relationships with them. Ensure compliance with all Audit/RBI regulations. Job Minimum 1 year of experience in sales, preferably in banking or financial services. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and meet targets. Knowledge of audit and RBI regulations. Any graduate degree is required. Experience in two-wheeler loans is preferred. Additional Info The selected candidate will be working at Sandesh Arcade.

We are looking for a highly motivated and results-driven Customer Sales Executive to join our team at Pujari Chambers (3rd Floor) in Raipur. The ideal candidate will have 0 to 5 years of experience. Roles and Responsibility Perform customer retention activities under the guidance of the Supervisor/Manager. Identify potential business opportunities with customers. Collect and validate customer documents according to organizational norms. Log cases in the system as per SOP and follow the disbursement process. Fulfill the sanction ratio requirement. Meet customer needs and cross-sell multiple products under the guidance of the Supervisor/Manager. Empanel new vendors and develop relationships with them, ensuring compliance with all Audit/RBI regulations. Job Any Graduate or Postgraduate degree. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and meet sales targets. Knowledge of banking and financial services is an added advantage. Experience in car finance, new car loans, or related fields is preferred. Ability to work independently and as part of a team. About Company TATA CAPITAL LIMITED is a leading player in the banking and financial services industry, offering a range of products and services to its customers.