Telecalling Executive

About Herbal Chakra

Herbal Chakra is a fast-growing D2C wellness company with two leading brands:

- Purely Yours – premium Ayurveda-based wellness solutions

- Herby Angel – kids’ wellness & nutrition

We operate through website sales, marketplaces, and a strong tele consultation model supported by expert Ayurveda doctors.

Role Overview

We are seeking customer-focused Telecalling Executives to manage retention orders, refill follow-ups, customer queries, and post-purchase support. Candidates must have at least 2 years of experience in telecalling or retention roles.

Key Responsibilities

1. Customer Retention & Refill Management

• Handle retention call lists for product replenishment cycles.
• Increase reorder rate by explaining product benefits and doctor recommendations.
• Book refill orders accurately in Odoo.
• Identify cross-sell and upsell opportunities.

2. Customer Query Handling

• Resolve product usage, dosage, and general queries.
• Coordinate with doctor consultation team for medical questions.
• Handle delivery issues, AWB tracking, damaged/wrong items, refunds, and replacements.

3. Telecalling Operations

• Make outbound calls to existing customers and follow-up lists.
• Maintain calling targets and update call notes in Odoo.
• Schedule callbacks with accurate tagging.

4. Order Booking & CRM Handling (Odoo)

• Create fresh and repeat orders accurately.
• Validate customer details and ensure proper tagging.
• Coordinate with warehouse for fulfillment.

5. Coordination with Internal Teams

• Work closely with doctors, tele-sales supervisors, warehouse, and customer experience teams.

6. Retention Metrics & Reporting

• Track performance metrics including conversion %, talk-time, CSAT, and resolution time.

Required Skills & Competencies

Must-Have Skills

• Minimum 2 years experience in telecalling/retention roles
• Strong English & Hindi communication
• Good selling and customer handling skills
• Experience with CRMs (Odoo preferred)
• Health/wellness domain knowledge preferred

Key Attributes

• Empathetic and patient communicator
• Strong follow-up discipline
• Target-oriented
• Problem-solving mindset

Education

Minimum: 12th pass; Preferred: Graduate with experience in customer-facing roles.

Compensation

Competitive salary + performance incentives.

Work Schedule

6 days a week, rotational shifts (8–8.5 hours).

Why Join Us?

• Fast-growing D2C health & wellness brand
• Doctor-led teleconsultation model
• Career growth opportunities
• Supportive performance-driven culture