Digital Marketing Executive

Job Summary

Luxury Telemarketing Specialist

Key Responsibilities

Client Engagement & Sales Excellence

• Proactive Client Outreach:

  Conduct high-volume outbound calls (cold and warm) to a meticulously curated list of high-net-worth (HNW) prospects and existing clientele to promote new collections, exclusive events, personalized services, and special offers.

• Brand Ambassador:

  Serve as a true ambassador for the brand, ensuring every telephonic interaction upholds the highest standards of luxury customer service, professionalism, and brand aesthetic.

• Consultative Selling:

  Engage in sophisticated, consultative conversations to deeply understand the client's preferences, lifestyle, and needs, then recommend products or services that align perfectly with their profile.

• Target Achievement:

  Consistently meet or exceed monthly and quarterly lead generation, appointment setting, and sales revenue targets (KPIs).

• Objection Handling:

  Masterfully handle objections and sensitive inquiries with grace, patience, and expert product knowledge, transforming potential concerns into opportunities for deeper engagement.

• Ecommerce Marketing:

  Handling existing ecommerce platforms and get it listed on other platforms.

Data Management & Collaboration

• CRM and Clienteling:

  Accurately record all call details, client feedback, purchase history, and preference data in the luxury CRM system (

  [Specify CRM like Salesforce, etc.]

  ).

• Lead Nurturing:

  Perform strategic follow-up calls and coordinate multi-channel communication (email, personal notes) to nurture leads through the sales pipeline.

• Inter-Departmental Collaboration:

  Work closely with the Retail Sales, Marketing, and E-Commerce teams to ensure seamless client handoffs, align telemarketing campaigns with product launches, and provide valuable market feedback on client responses and trends.

Product & Brand Expertise

• Deep Product Knowledge:

  Maintain an exhaustive and current knowledge of all product lines, including materials, craftsmanship, heritage, and unique selling points (USPs) to convey the brand story and product value convincingly.

• Market Awareness:

  Stay informed on luxury market trends, competitor activities, and the socio-economic factors influencing our target clientele.

Skills & Competencies

• Exceptional Communication & Articulation:

  Impeccable verbal communication skills with a clear, engaging, and professional phone presence. Ability to speak eloquently and articulately on complex and nuanced product details.

• High Emotional Intelligence (EQ) & Empathy:

  Ability to quickly build rapport, practice active listening, and demonstrate genuine empathy to understand and anticipate the needs of a demanding luxury client.

• Persuasion & Negotiation:

  Highly developed persuasive and closing skills, coupled with the ability to negotiate tactfully while always preserving the integrity of the brand.

• Resilience and Professionalism:

  Ability to remain poised, positive, and professional under pressure and in the face of rejection.

• Technical Proficiency:

  Proficiency in CRM software (

  [Specify, e.g., Salesforce, Hubspot, etc.]

  ) and MS Office Suite (Word, Excel, Outlook).

• Foreign Language (Optional but highly desirable):

  Fluency in

  [Specify a language, e.g., Mandarin, Arabic, French]

  to cater to our international clientele.

• Detail-Oriented:

  Meticulous attention to detail in data entry and follow-up to ensure an elevated and personalized client experience