2431 Customer Retention Jobs - Page 33

No 1 Bank is hiring Graduates for below role Video KYC Officer Phone Banking Officer Service Assurance team Social Media Escalation Outbound NRI Customer Service Virtual Care Officer Retail lability-outbound Sale Call 7738521154 Harpreet www.hyfly.in Required Candidate profile Tele Sales with good comms Graduation is mandatory Immediate joiners Executive is responsible to to engage with New to Bank + Existing customers of the Bank further Cross Sell Products of the Bank

Mega Walk in Drive is Going From Monday to Friday Interview Venue: HBR, DN2, Signet Tower Unit 804 8th Floor College More Sector 5, Saltlake Kolkata - 700091 We are looking for enthusiastic professionals for blended process who possess flawless communication and expertise in customer centric skills. If you have excellent customer handling skills, are tech-savvy, love learning and implementing new technology, with the passion to guide to customers, we would love to talk to you. Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047911 | 6296317938 (10AM- 7PM ) Eligibility: Under Graduates and Graduates can apply. ( regular students are not eligible) Excellent English communication is mandatory. Mindset Required Good written & Verbal communication Interested to work in BPO Blended & Chat Process Basic computer knowledge 5 working days Flexible to work in Night shifts Ready to work from Office Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances Promotion with IJP Health Insurance/ PF/ ESI/ Incentive Call & WhatsApp No: 9147047911 | 6296317938 (10AM- 7PM ) For More job updates please follow us: www.instagram.com/hbrjobs For more 1000+ Jobs opportunities you can follow our WhatsApp Group & Channel: https://chat.whatsapp.com/HSBUMVixr1W8zLPofXpjyu https://whatsapp.com/channel/0029Va7uwmAJ93wSueS1oJ05

Hiring: Customer Support Voice Process (Work from Home) Job Type: Contractual Role (3 Months) Work Mode: Work from Home Base Location: Bangalore Shifts: Rotational Day Shifts Working Days: 6 Days a Week | 1 Rotational Off Joiners: Immediate Joiners Only Eligibility Criteria: Minimum 1 year of experience in Customer Support Voice Process Must be fluent in Hindi and English (both mandatory) Should be a graduate Mandatory Requirements: Personal laptop/desktop Stable Wi-Fi connection Proper power backup at home for uninterrupted work Compensation: CTC: 18,000 per month Take Home: Approx. 14,000 Contact to Apply: Sadiya 8319936254

Hiring: UK Voice Process Customer Support (International BPO) Location: Bangalore (Work from Office) Shift Timings: UK Rotational Shifts (24x7) Working Days: 5 Days a Week (2 Rotational Offs) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Minimum 1 year of experience in International Voice - Customer Support Freshers with excellent communication skills can also apply Only Non-Technical Graduates are eligible Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure Salary: Up to 2.75 - 3 LPA Contact for Further Details: Kamya 9084148502

Training Provided Career Progression in 12 months Young, Energetic Team Recognition & Incentives Work in a dynamic team, manage client campaigns, and learn real-time business skills. ***ONLY CANDIDATES RESIDING IN BANGALORE CAN APPLY***

Address customer queries through voice and chat Provide timely solutions while maintaining high service standards Manage customer feedback and escalate issues when necessary Maintain accurate records of customer interactions HR Mahi : 9617814504 Required Candidate profile customer service experience preferred (freshers with strong communication skills may apply) Excellent verbal and written communication Problem-solving and time management skills

Associate Campaign Manager (CLM In-App Marketing) Location: Bangalore Experience: 4-6 years What is Muthoot FinCorp ONE Muthoot Fincorp ONE, is a fintech startup and SBU of Muthoot FinCorp Ltd., building a financial ecosystem where customers can access relevant and reliable digital services across an expansive range of digital financial products in segments like Lending, Saving Investment, Protection, and Remittance. Our products are designed to ensure a simple, reliable, and responsive financial environment for our customers. Envisioned to be the most trusted financial service provider, our app has an easy-to-use interface aimed to enhance user experience and comfortable navigation. Our promoter, Muthoot FinCorp Ltd., is one of the most reputed names in the Fintech industry and has the customers trust in diverse segments like Financial Services, Automotive, Hospitality, Alternate Energy, Real Estate, and Precious Metals. We continue to uphold the values of our parent, the Muthoot Pappachan Group by providing you with easily accessible services, replete with our unmistakable quality. Muthoot FinCorp ONE believes in an ownership driven startup culture, where cumulative success is paramount, and each team member is valued and nurtured. What can you expect Build the future, Today - Build for scale in an ever-expanding marketplace Attractive compensation - Attractive salaries and benefits Perks other benefits - Wholesome well-being and personal satisfaction Work with the brightest minds in the industry - Premium colleges, great pedigree and amazing teams Dynamic work environment: Stable yet exciting - Constant challenges that test the best in you Fast-paced growth - Wide exposure, and terrific mentors to accelerate professional growth Role Overview: Muthoot FinCorp One is seeking an experienced Associate Campaign Manager with at least 3 years of expertise in lifecycle marketing (CLM), in-app engagement, marketing automation and project management. The candidate will play a pivotal role in shaping customer experiences, optimizing Martech tools, and executing retention-focused strategies to improve key business outcomes. If you excel at data-driven decision-making, automation-led marketing, and delivering measurable results, we want to hear from you. Key Responsibilities:- Lifecycle Marketing CLM Excellence Design and implement customer lifecycle management (CLM) strategies to guide users across the entire customer journey from onboarding to repeat transactions. Develop customer segmentation strategies to create highly personalized experiences for distinct cohorts (e.g., new users, high-value customers, churn-risk users). Conceptualize and execute reactivation and win-back campaigns to recover dormant or inactive customers. Launch loyalty-building initiatives that encourage repeat transactions, upselling, and cross-selling opportunities. Leverage behavioral and transactional data to predict customer needs and deliver timely, relevant communication. Automation Martech Ownership Own and manage Martech platforms, ensuring integration and optimal usage for campaign automation. Design and maintain automated workflows for lifecycle campaigns, such as onboarding journeys, retention triggers, and upsell/cross-sell initiatives. Partner with data and tech teams to enhance data pipelines and enable real-time personalization. Explore and implement new Martech solutions or platform features to keep campaigns innovative and impactful. Strategic Campaign Planning Execution B uild detailed campaign calendars aligned with business objectives, seasonal trends, and user behavior. Design multi-channel campaign strategies leveraging push notifications, in-app messages, Whatsapp, and SMS to increase retention and engagement. Use data-driven A/B testing and experimentation to refine campaigns for maximum ROI. In-App Engagement Optimization Identify critical drop-off points in the app journey and implement strategies to address these gaps. Collaborate with the product team to ensure seamless integration of marketing efforts into app features. Continuously refine in-app messaging strategies to increase session duration and drive feature adoption. Data Analysis Performance Measurement Monitor and report on critical KPIs like retention rates, churn, app session duration, and customer lifetime value (CLV). Analyze campaign performance to derive actionable insights and improve future strategies. Present detailed reports and dashboards to stakeholders, highlighting results, challenges, and opportunities. Collaboration Stakeholder Management Act as the Growth team s primary representative for lifecycle and automation discussions with cross-functional teams. Work closely with brand, product, partnerships, and tech teams to deliver aligned and effective marketing initiatives. I nnovation Continuous Improvement Stay updated on trends in lifecycle marketing, Martech, and consumer behavior. Experiment with new tactics and technologies to enhance marketing effectiveness and user satisfaction. Champion a culture of creativity and innovation within the Growth team. Required Skills Qualifications: Minimum 3 years in lifecycle marketing, CLM, or in-app marketing. Proficiency in platforms like MoEngage, Appsflyer, or similar. Expertise in campaign planning, data analysis, and performance optimization. Proficient in Excel. Strong ownership, creativity, and collaboration abilities. Experience in fintech or digital-first businesses is preferred. Why Join Us J oin Muthoot FinCorp One, the digital transformation arm of Muthoot FinCorp, and work at the forefront of innovation. Lead high-impact projects that shape customer retention strategies across a diverse portfolio. Be part of a dynamic, growth-driven team with opportunities for advancement in a rapidly evolving industry .

Manage end-to-end CRM for real estate: bookings, agreements, collections, customer queries, possession, MIS, and RERA compliance. 7-8 yrs stable CRM exp in Gurgaon real estate required. Strong coordination & communication skills.

Own P&L for CloudKeepers India business with accountability for revenue targets and profitability Build and lead high-performing field sales teams across India Drive customer retention through account management, renewals, and cross-selling Establish strategic relationships with cloud partners for joint go-to-market initiatives Implement effective pipeline management for predictable revenue growth Lead complex enterprise deals from engagement to closure Represent CloudKeeper at industry events to enhance brand visibility Collaborate with cross-functional teams to align efforts with revenue objectives Must-have Qualifications, Skills & Experience 15+ years of progressive sales leadership experience Proven track record of scaling revenue operations in SaaS/Cloud services Extensive experience with AWS, Azure, and Google Cloud ecosystem and partner relationships Strong understanding of cloud infrastructure, cost optimization, and FinOps principles Demonstrated success in building and leading high-performing sales teams Experience managing complex, enterprise-level sales cycles and negotiations Exceptional relationship-building skills with C-level executives Strategic thinker with excellent analytical capabilities and business acumen Bachelors degree required; MBA or advanced degree preferred Share this Job About CloudKeeper CloudKeeper is a cloud cost optimization partner that combines the power of group buying & commitments management, expert cloud consulting & support, and an enhanced visibility & analytics platform to reduce cloud cost & help businesses maximize the value from the cloud. A certified AWS Premier Partner and Google Cloud Partner, CloudKeeper has helped 400+ global companies save an average of 20% on their cloud bills, modernize their cloud set-up and maximize value all while maintaining flexibility and avoiding any long-term commitments or cost. CloudKeeper hived off from TO THE NEW, digital technology services company with 2500+ employees and an 8-time GPTW winner. Years in Business Speak with our advisors to learn how you can take control of your Cloud Cost

JOB SUMMARY The incumbent will be responsible for defining and designing policies and process for enhancing persistency. Design and roll out of PMS changes needed in distribution. Perform qualitative & quantitative analysis to firm up strategy for driving outcomes. Expectations include assisting in developing, maintaining & improving programs MIS, processes & procedures. Driving change behavior to successfully implement the changes. Need strong project management skills - have a well-organized & structured approach with ability to achieve tight timelines & prioritize effectively. Responsible for creating a framework for improving the quality of sales through onboarding controls. Assigned person role would need to work with key stakeholders (SVP & VP) of Bank for driving various projects. This job has a single point accountability for Centralized Project management with Banks, Automation and simplification of Processes in Bank, Audit & Regulatory data management, MIS and regular updates to Banks. The key responsibility for incumbent would be to drive Initiatives to meet the business key performance indicators along with Bank, cross functional teams and Bank central team. The profile also includes Data management, reporting for business and audit/regulatory requirements involving simplification and automation of processes. Key Actionable Create strategy for each segment of the portfolio based on risk model to drive collection efficiency & drive initiatives in line with laid strategies to empower various interdepartmental teams life FCT, call center, distribution spocs, CET & other relevant teams. Monitor portfolio to study pattern based on portfolio triggers & identify early warning signals to take corrective actions. Bring industry benchmarked insights & market intel to understand and implement best practices. Develop strategic presentations for leadership. Create a strong framework for driving onboarding controls and ensure quality of sale. Work with business teams and external vendors to bring new ideas and create strategies for renewal collections. Collaborate with various stake holders to ensure timely delivery & completion of initiatives. Develop/onboard technology to drive renewal & persistency through market leading technology. Manage people Develop team members to perform effectively and efficiently Ensure coaching, role rotation and training interventions to help team for new assignments Driving Employee engagement and implement strategic initiatives to achieve high ESAT scores (90%+) Measures of Success Project Management - Achievement of desired project outcomes within agreed timelines, monitoring and automation of process/project implemented, cross functional integration Regular governance/engagement with segment head (Axis) and distribution segment head Automation and availability of all business-related reports/MIS/Dashboard/Scorecard for the Channel/Segment driving all business parameters Driving Operational efficiencies with Bank and distribution team to achieve OPS KPI s Achieve Renewal/persistency targets Persistency - 88%+ RI - 100% of target Audit Rating of 2 or less, No repeat observation Talent retention and Employee Engagement Desired qualification and experience Graduate / Post Graduate qualification. Must have a minimum of 12-15+ years of experience. Preferably in renewal & retention. Sound Knowledge of Bancassurance or Banking Operations Model.

About LeadSquared:One of the fastest growing SaaS companies in the CRM space, LeadSquared empowers organizations with the power of automation. More than 2000 customers with 2 lakhs+ users across the globe utilize the LeadSquared platform to automate their sales and marketing processes and run high velocity sales at scale.We are backed by prominent investors such as WestBridge Capital, IFC, Stakeboat Capital, and Gaja Capital to name a few. We are expanding rapidly and our 1300+ strong and still growing workforce is spread across India, the U.S, Middle East, ASEAN, ANZ, and South Africa. Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs Frost and Sullivans 2019 Marketing Automation Company of the Year award Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia-Pacific Listed as Top Rates Product on G2Crowd, GetApp and TrustRadiusRole and Responsibilities Deliver 100% customer retention by ensuring successful adoption and integration of the LSQ platform across your customers Build, own and maintain a healthy pipeline of opportunities from your accounts - short term and long term Deep understanding of the customer s business and their top objectives at various organisational levels Building a high degree of mindshare for our solutions and company within the key stakeholders in your account list Ability to understand business and technology challenges and align them with possible solutions from our portfolio Act as a link between the sales, services, support, and other internal teams, ensuring that customer requirements are prioritized and resolved in a timely manner Build and maintain an account map, plan for each customer, and develop close relationships with key stakeholders in your accountsThe ideal candidate will be someone with - 7 - 10 years of total work experience with minimum 4 years experience in B2B software sales and account management for BFSI sector clients Strong foundation in software sales/ BD/ success, with SaaS experience being a definite advantage Strong communication and interpersonal skills with a professional work ethic Excellent organizational skills with a strong bias to action High ability in data driven problem-solving and negotiation

Senior Executive - Enterprise Key AccountsAbout LeadSquared:One of the fastest growing SaaS companies in the CRM space, LeadSquared empowers organizations with the power of automation. More than 2000 customers with 2 lakhs+ users across the globe utilize the LeadSquared platform to automate their sales and marketing processes and run high velocity sales at scale.We are backed by prominent investors such as WestBridge Capital, IFC, Stakeboat Capital, and Gaja Capital to name a few. We are expanding rapidly and our 1300+ strong and still growing workforce is spread across India, the U.S, Middle East, ASEAN, ANZ, and South Africa. Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs Frost and Sullivans 2019 Marketing Automation Company of the Year award Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia-Pacific Listed as Top Rates Product on G2Crowd, GetApp and TrustRadiusRole and Responsibilities Deliver 100% customer retention by ensuring successful adoption and integration of the LSQ platform across your customers Build, own and maintain a healthy pipeline of opportunities from your accounts - short term and long term Deep understanding of the customer s business and their top objectives at various organisational levels Building a high degree of mindshare for our solutions and company within the key stakeholders in your account list Ability to understand business and technology challenges and align them with possible solutions from our portfolio Act as a link between the sales, services, support, and other internal teams, ensuring that customer requirements are prioritized and resolved in a timely manner Build and maintain an account map, plan for each customer, and develop close relationships with key stakeholders in your accountsThe ideal candidate will be someone with - 4 - 6 years of total work experience with minimum 3 years experience in B2B software sales and account management for BFSI sector clients Strong foundation in software sales/ BD/ success, with SaaS experience being a definite advantage Strong communication and interpersonal skills with a professional work ethic Excellent organizational skills with a strong bias to action High ability in data driven problem-solving and negotiation

Career Opportunities Position Manager Audit, Compliance & Risk management in Renewals and persistency No. of Positions 1 Department Operations- Renewals & persistency Function CRT Reporting to Chief Manager- Audit, Compliance & Risk management Renewals & persistency Band 4B Location 90C, Gurgaon Last Date of Submission Job Summary Overall responsibility of Audit and compliance for Customer Retention Communication, Payments & Journey Flows Also Setting up SIC s & governance dashboards for customer touchpoints & deliveries Focus on regular audits, risk assessment and identify potential compliance issues. Investigate compliance violations & report findings to management. Lead the EWG & MRC for process gaps. Attention to details and ability to work independently and manage multiple buckets. This role will be at the forefront of executing to the strategic initiatives, change management, process improvement, creating new processes, new system enhancements, audit outcomes & observation closures along with data governance which enhance customer/seller experience significantly resulting in better business outcomes . Key Responsibilities Audit and compliance 40% Carrying /conducting out independent and in-depth Audit compliance reviews for Payments, Communication & surrender processes Reporting out key outcomes on monthly basis along with preventive and corrective steps on key critical points. Manage Operational Loss Database for the respective function Ensuring monthly compliances to IRDAI reporting & COMS Perform periodic testing on control efficacy for controls deployed for material risks Monitoring all CRT Journeys and Identify any gaps in operational processes by performing impact assessments. Formulating process of tracking and closing compliance & open issues by close looping with with respective process owners. Reporting key compliance outages in management committees viz EWG & ORG. Communication & Payments 40% Creation of SIC s and tracking intent base and report errors Process Improvement after taking feedback from distribution/stakeholders. Aiding the automation of critical work flows Analyze data to establish the problem RCA and report on efficacy of implemented solutions. Collaborate with IT for any enhancement/Updation. Drive initiatives in line with company strategy to empower various interdepartmental teams like IT, BPMA and within department Collaborate with various stake holders like Enterprise Risk and IT team to ensure timely delivery of and completion of various initiatives Consistent follow up on initiatives launched to ensure 100% desired outcome Project Management 20% Process re-engineering to fix gaps highlighted/identified through/by customer/agent/distribution feedback Deploying need based customer/distribution communication Ensuring compliance to the applicable regulation; Ensuring regular review and governance mechanism with key stakeholders Measure of Success Audit and compliance Audit rating > 2 and going for 1. Number of process improvement initiatives taken Automation of check points to ensure process health in place Timely completion of the review plan & risk assessment , Key risk identified & mitigation plan developed Timely updation of new regulatory task in COMs Customer communication & Payments Successful implementation SIC s and monitoring Efficiency in tracking Cross functional Coordination Risk free process across CRT Must have a minimum of 2-5 years of experience in project/ program management. Knowledge/ Understanding of risk management Excellent in communication, document creation and presentation Good PR skills and able to get the work done from other depts. Growth mindset and self-motivated Desired qualifications and experience Graduate/PG in Management preferred Must have a minimum of 4-5 years experience, of which at least 2-3 years should have been spent in Operations and / or Customer Service Experience of managing Operational risk, audit, governance Should have understanding of payments, automation, digital solutions, operational challenges and associated risks Should have held a managerial position for at least 2 years Skills Sound Knowledge of front end Operations Model. Very Strong communication skills Ability to express ideas clearly and persuasively. Execution ability; Effectiveness in planning and organizing activities of himself and team members; exceptional energy, drive and People Management Skills Career Opportunities Position Manager Audit, Compliance & Risk management in Renewals and persistency No. of Positions 1 Department Operations- Renewals & persistency Function CRT Reporting to Chief Manager- Audit, Compliance & Risk management Renewals & persistency Band 4B Location 90C, Gurgaon Last Date of Submission Job Summary Overall responsibility of Audit and compliance for Customer Retention Communication, Payments & Journey Flows Also Setting up SIC s & governance dashboards for customer touchpoints & deliveries Focus on regular audits, risk assessment and identify potential compliance issues. Investigate compliance violations & report findings to management. Lead the EWG & MRC for process gaps. Attention to details and ability to work independently and manage multiple buckets. This role will be at the forefront of executing to the strategic initiatives, change management, process improvement, creating new processes, new system enhancements, audit outcomes & observation closures along with data governance which enhance customer/seller experience significantly resulting in better business outcomes . Key Responsibilities Audit and compliance 40% Carrying /conducting out independent and in-depth Audit compliance reviews for Payments, Communication & surrender processes Reporting out key outcomes on monthly basis along with preventive and corrective steps on key critical points. Manage Operational Loss Database for the respective function Ensuring monthly compliances to IRDAI reporting & COMS Perform periodic testing on control efficacy for controls deployed for material risks Monitoring all CRT Journeys and Identify any gaps in operational processes by performing impact assessments. Formulating process of tracking and closing compliance & open issues by close looping with with respective process owners. Reporting key compliance outages in management committees viz EWG & ORG. Communication & Payments 40% Creation of SIC s and tracking intent base and report errors Process Improvement after taking feedback from distribution/stakeholders. Aiding the automation of critical work flows Analyze data to establish the problem RCA and report on efficacy of implemented solutions. Collaborate with IT for any enhancement/Updation. Drive initiatives in line with company strategy to empower various interdepartmental teams like IT, BPMA and within department Collaborate with various stake holders like Enterprise Risk and IT team to ensure timely delivery of and completion of various initiatives Consistent follow up on initiatives launched to ensure 100% desired outcome Project Management 20% Process re-engineering to fix gaps highlighted/identified through/by customer/agent/distribution feedback Deploying need based customer/distribution communication Ensuring compliance to the applicable regulation; Ensuring regular review and governance mechanism with key stakeholders Measure of Success Audit and compliance Audit rating > 2 and going for 1. Number of process improvement initiatives taken Automation of check points to ensure process health in place Timely completion of the review plan & risk assessment , Key risk identified & mitigation plan developed Timely updation of new regulatory task in COMs Customer communication & Payments Successful implementation SIC s and monitoring Efficiency in tracking Cross functional Coordination Risk free process across CRT Must have a minimum of 2-5 years of experience in project/ program management. Knowledge/ Understanding of risk management Excellent in communication, document creation and presentation Good PR skills and able to get the work done from other depts. Growth mindset and self-motivated Desired qualifications and experience Graduate/PG in Management preferred Must have a minimum of 4-5 years experience, of which at least 2-3 years should have been spent in Operations and / or Customer Service Experience of managing Operational risk, audit, governance Should have understanding of payments, automation, digital solutions, operational challenges and associated risks Should have held a managerial position for at least 2 years Skills Sound Knowledge of front end Operations Model. Very Strong communication skills Ability to express ideas clearly and persuasively. Execution ability; Effectiveness in planning and organizing activities of himself and team members; exceptional energy, drive and People Management Skills

Ensure client satisfaction, drive product adoption, and handle onboarding, training, support, renewals, and upsells. Build strong relationships, track usage, and improve retention for iSmartRecruit.

Job Title: Assistant Branch Manager Operations Division/Department: Branch Operations Reports To: Branch Head Work Location: PAN India Desired Work Experience: 4- 6 Years Weekly Off: Rotational About Us Aakash Educational Services Ltd. (AESL) is one of India's most trusted names in test preparation, renowned for providing students with a competitive edge through both classroom and digital learning experiences. We offer preparation for major entrance exams like the National Eligibility cum Entrance Test (NEET), Joint Entrance Examination (JEE - Main & Advanced), and school/board examinations, as well as Scholarship exams and Olympiads. Our approach aims around each students unique learning needs, with highly qualified and passionate instructors dedicated for helping students to realize their dreams. Employees at AESL work on the philosophy of Student First and put in great efforts to offer best in class educational services to our students & parents. AESL is committed for expanding its reach and impact across India. Our goal is to provide accessible, high-quality education to students nationwide, including areas where establishing physical classrooms is challenging. We are certified Great Place to Work , accolated consecutively last three times. AESL (Aakash) Advantage As a leader in competitive exam preparation, Aakash offers a work environment where passionate individuals can make a meaningful difference. Heres what makes Aakash an outstanding workplace: Nationwide Presence and Growth Opportunities : With over 300 branches across India, AESL offers employees the ample opportunities to grow with a leading educational brand. Dynamic, Student-Centric Culture : Over 10,000+ employees work alongside expert faculty members who are devoted to mentoring and guiding students. Cutting-Edge Technology : Aakashs 100% digitized classrooms and hybrid learning models blend traditional and digital learning methods, positioning employees at the forefront of edtech. Impactful Results : Aakashs legacy is proven by results, with over 1,15,000 NEET and JEE qualifiers in a single year alone. Employees thrive in a collaborative environment and be part of a team that consistently empowers students to achieve top results, such as 8, AIR 1 ranks in NEET and over 50 students in the top JEE ranks. Essential Duties and Responsibilities: Responsible for ensuring customer satisfaction (students and parents) & retention Ensure proper communication & relationship with all the students and parents for entire course duration. Monitoring and ensure proper collection of revenue and reduce branch expenses. Ensure compliance with laws & regulations as applicable. Handling any kind of Parent enquiry & Student enquiry or complaints Should co-ordinate with all departments at branch/region/Corporate office. Ensures general cleanliness, appearance and safety of the office premises. Skill Requirements: Ability to supervise staff and manage branch operations. Strong ability to plan and manage multiple projects. Ability to effectively manage conflict and competing priorities. Ability to work independently; problem-solve, analyze issues and create action plans. Decision making skills. Strong computer proficiency, including competency with MS Office. Enthusiastic, proactive, flexible and constructive approach. Ability to work and engage at all levels within the organization. Educational Qualification: Graduate & Above Industry: Telecom/BFSI/Any Previous Role: Operations Manager/Compliance Manger Employment Type: Permanent Job, Full Time. Signature .

Job Description: Customer Relationship Executive (B2C Market) - Surat Position : Customer Relationship Executive Location : Surat, Gujarat, near Railway Station Industry : Courier & Cargo, Retail, E-commerce Job Type : Full-Time Female Candidate ONLY Company Description DTDC Express Ltd is a leading integrated express logistics company in India, offering domestic and international services. With a technology-enabled logistics network, DTDC serves diverse industry verticals and operates India's largest physically accessible express logistics network. The company has over 15,000 exclusive channel partners contributing to its sales and service capabilities. We are currently looking for a dedicated and dynamic Customer Relationship Executive to join our team in Surat to enhance customer satisfaction and loyalty within the B2C market. Key Responsibilities : Customer Interaction : Act as the first point of contact for customers, providing prompt and professional responses to inquiries, issues, and requests via phone, email, and in-person interactions. Relationship Building : Develop and maintain strong relationships with customers to ensure long-term loyalty and repeat business. Address customer concerns and provide personalized solutions to meet their needs. Customer Support : Assist in troubleshooting and resolving customer issues related to products, services, or orders, ensuring high levels of satisfaction. Feedback Collection : Regularly collect customer feedback to understand their needs, expectations, and experiences. Provide actionable insights to the management team to improve products and services. Product Knowledge : Stay up-to-date with the company's product and services, and be able to effectively communicate their features and benefits to customers. Sales Support : Support the sales team by identifying potential leads, offering promotions, and upselling products and services to existing customers. Complaint Handling : Manage and resolve customer complaints in a professional and timely manner, ensuring minimal disruption and a positive outcome. CRM Management : Maintain and update customer information in the CRM system, ensuring accurate records and up-to-date contact details. Cross-functional Collaboration : Work closely with other teams (e.g., marketing, sales, operations) to ensure a smooth customer experience and to address any challenges faced by customers. Required Skills and Qualifications : Education : A Bachelor's degree in Business, Marketing, or a related field. Experience : 1-3 years of experience in customer service, relationship management, or sales, preferably in the B2C sector. Communication Skills : Strong verbal and written communication skills in Hindi, Gujarati, and English, with an ability to clearly articulate solutions to customers. Preferred Skills : Experience in the B2C sector (Retail, E-commerce, FMCG, etc.). Knowledge of Surat's local market and customer preferences. Fluency in Gujarati (a plus). What We Offer : Competitive salary and performance-based incentives. Comprehensive training and development opportunities. A dynamic and collaborative work environment. Opportunities for career growth within a leading organization in the industry. How to Apply : Interested candidates are invited to send their updated resume detailing their qualifications and interest in the role to arjun.seth@dtdc.com We are looking for candidates who are from Same Industry & can join us within 15 days OR immediate joining. Join DTDC Express Ltd. and help us build strong relationships with our valued customers while driving exceptional service and business growth in the B2C market!

Inside Sales Executives - Navishaa.com - A Cloud Integration Company Inside Sales Executives Inside Sales Executives Job Summary: We are seeking a motivated and results-driven Inside Sales Executive to join our dynamic sales team. The ideal candidate will be responsible for generating leads, qualifying prospects, and closing sales over the phone and through digital channels. This role involves understanding customer needs, promoting our products or services, and achieving sales targets. Key Responsibilities: Lead Generation and Prospecting: Research and identify potential leads and prospects through outbound calling, email campaigns, and social media. Sales Process Execution: Contact prospects via phone, email, and other digital channels to present our products or services. Qualify leads and understand customer requirements to effectively pitch solutions and overcome objections. Relationship Building: Build and maintain strong relationships with prospective customers to understand their needs and pain points. Provide personalized sales presentations and demonstrations to showcase the value of our offerings. Sales Pipeline Management: Manage and maintain a robust sales pipeline, track activities, and update CRM systems with accurate information. Follow up on leads and opportunities to move prospects through the sales funnel to closure. Sales Metrics and Reporting: Achieve and exceed monthly, quarterly, and annual sales targets. Prepare and present regular sales reports and forecasts to management. Team Collaboration: Collaborate with marketing, customer success, and other departments to support lead generation and customer retention efforts. Provide feedback to marketing on lead quality and effectiveness of marketing campaigns. Qualifications: Bachelor s degree in Business Administration, Marketing, or related field preferred. 2+ years of experience in inside sales, telesales, or a similar role. Proven track record of achieving sales targets and quotas. Skills and Competencies: Excellent communication and interpersonal skills. Strong negotiation and closing skills. Ability to work independently and as part of a team. Proficiency in CRM software and sales tools (e.g., Salesforce, HubSpot). Preferred Qualifications: Experience in the technology industry or with software-as-a-service (SaaS) products. Familiarity with sales techniques and best practices. Ability to thrive in a fast-paced and competitive sales environment. how can we help you? We help our customers gain maximum benefits and reduce cost to IT by providing them cost-effective cloud and business suite services.

Customer Success Manager - Navishaa.com - A Cloud Integration Company Customer Success Manager Customer Success Manager Job Summary: We are looking for a passionate and experienced Customer Success Manager to join our team. The ideal candidate will be responsible for ensuring our customers achieve their desired outcomes and maximize the value of our products and services. This role involves building strong relationships with clients, providing proactive support, and driving customer retention and expansion. Key Responsibilities: Customer Relationship Management: Build and maintain strong, trusted advisor relationships with key stakeholders and decision-makers. Understand customer goals, challenges, and expectations to deliver personalized support and solutions. Onboarding and Adoption: Lead the onboarding process for new customers, ensuring a smooth transition and successful implementation of our products or services. Educate customers on best practices and use cases to drive product adoption and value realization. Customer Advocacy: Act as the voice of the customer within the organization, advocating for customer needs, feedback, and feature requests. Collaborate with cross-functional teams (e.g., sales, product, support) to address customer issues and enhance the customer experience. Renewals and Expansion: Proactively monitor customer health and engagement to identify risks and opportunities for renewal and expansion. Work closely with the sales team to drive upsell and cross-sell opportunities based on customer needs and usage patterns. Customer Success Metrics: Define and track key metrics (e.g., Net Promoter Score, customer satisfaction, renewal rate) to measure and improve customer success outcomes. Prepare and present regular reports on customer success activities and outcomes to leadership. Continuous Improvement: Stay updated with industry trends, best practices, and technology advancements in customer success management. Recommend and implement process improvements to enhance customer satisfaction and retention. Qualifications: Education: Bachelor s degree in Business Administration, Marketing, Communications, or related field. Experience: 3+ years of experience in customer success, account management, or a similar client-facing role. Proven track record of managing customer relationships and driving customer retention and expansion. Skills and Competencies: Strong interpersonal and communication skills, with the ability to build rapport and trust with customers. Excellent problem-solving and analytical skills, with a data-driven approach to decision-making. Ability to manage multiple priorities and thrive in a fast-paced environment. Knowledge of CRM software (e.g., Salesforce, HubSpot) and customer success tools is a plus. Preferred Qualifications: Experience in the technology industry or with SaaS products. Certification in customer success or account management (e.g., Customer Success Manager Certification). Familiarity with customer success methodologies (e.g., Customer Success Playbooks). how can we help you? We help our customers gain maximum benefits and reduce cost to IT by providing them cost-effective cloud and business suite services.

The Customer Success will play a pivotal role in ensuring the success and satisfaction of our clients in the ground transportation sector. You will be responsible for developing strong, long-term relationships with clients, ensuring they achieve their desired outcomes using our transportation services, and supporting them through every stage of their journey. Your goal is to maximize customer retention, satisfaction, and business growth while acting as the voice of the customer internally. Key Responsibilities Customer Relationship Management: Build and maintain strong, long-lasting relationships with customers, understanding their needs and challenges within the transportation industry. Act as a trusted advisor, offering tailored solutions that help clients achieve their goals. Regularly check in with clients to understand their satisfaction levels and provide proactive support. Onboarding & Implementation: Guide new customers through the onboarding process, ensuring smooth integration of services. Conduct training sessions for clients to familiarize them with the product/service and provide ongoing guidance as needed. Customer Support & Issue Resolution: Provide timely and efficient support for any customer inquiries, issues, or concerns related to transportation services. Collaborate with internal teams (Deployment team, tracking team Feedback team, Billing and accounts team, technical, operations) to resolve complex customer issues and ensure service continuity. Customer Advocacy & Feedback: Collect and analyse feedback from customers to identify areas for improvement in service delivery, product offerings, or operational processes. Represent customer interests in product development and operational improvements. Renewals & Upselling: Monitor customer usage patterns and proactively identify opportunities for service expansion or upselling. Ensure timely contract renewals and handle any renewal negotiations as needed. KPI Management & Reporting: Monitor customer health and success metrics, providing regular reports and updates to management. Track customer satisfaction (CSAT) scores, and other relevant metrics to ensure customer satisfaction. Qualifications Experience: 3+ years of experience in customer success, account management, or a related field, preferably in the transportation, logistics, or supply chain industry. Strong understanding of transportation services (fleet management, Tech implementation, route optimization, etc.) is highly desirable. Skills: Exceptional communication skills with the ability to build rapport and trust with clients. Strong problem-solving abilities and a customer-first mentality. Detail-oriented and capable of managing multiple customer accounts simultaneously. Ability to understand and analyse customer data to inform decisions and improve customer outcomes. Proficient in Microsoft Office Suite, Google Workspace, or equivalent tools. Education: Bachelor s degree in business, Logistics, Transportation, or a related field. Why Join Us? Work with a dynamic and growing company in the transportation industry. Opportunity to make a direct impact on customer satisfaction and company growth. Competitive salary and benefits. Career development and training opportunities.

Key Objective of the Job: Timely recovery of dues, maintaining customer relationships, monitoring accounts, and ensuring compliance with legal and company policies to meet collection targets and mitigate financial risks.Top of FormBottom of Form a)Collection Activity Achieve assigned collection targets for SLCV&PV (in the 0-3 range) b)Customer Management Ensure that the daily visit and the customer target is met Ensuring regular contact with existing clients to maintain company's presence c)Adherence to the Process Should adhere to the laid down processes Accept Challenges Should be able to work under challenging environment d)Document management Ensure all collection documents are submitted correctly and on-time Education Qualification: 12th Pass/ Graduate Specialized job competencies: Functional Competencies 1) Communication Skill 2) Negotiation Skill 3) Market/Industry Knowledge 4) Knowledge of Collections (Policy, Procedures & Scheme) Behavioral Competencies Execution Excellence Customer Centricity Fostering Synergy Hiring Parameters: Should have patience Should be comfortable in moving in fields Prefer local candidate Should have two wheeler license

Liaison with Store Heads and solve CRM related gapes. Oversee Google review management to enhance online reputation and customer satisfaction. Efficiently handle complaint management, ensuring swift resolution and customer retention. Drive digital leads through strategic initiatives, optimizing lead generation channels. Develop and implement target-setting strategies for stores to achieve performance goals. Streamline report management for comprehensive insights into operational performance. Coordinate upcoming campaign details for effective campaign management. Design and execute customer engagement programs to foster brand loyalty. Provide comprehensive CRE training to enhance customer service excellence. Spearhead the implementation and adoption of CRM systems in new stores. Lead the hiring and induction process for Customer Relationship Executives (CRE) to build a skilled team. Own customer quality for the region, ensuring high levels of data fill rate on CRM. Establish rewards and recognition programs to motivate and retain high-performing staff. Ensure meticulous customer data management to support targeted marketing efforts. Process improvement suggestions wherever required, to improve customer experience, sales or efficiency.

Location:- 2nd Floor, Brahma Rooftop Hotel Building, Opp to Podar School Katraj-Navale Bridge Road Pune 411046 Department:- Customer Service, Inbound, Outbound Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication / Average English. Salary:- 10,000 in-hand to 15,000 CTC plus incentives. Rounds of Interviews:- HR round Operations round How to Apply:- Dear Candidate, To proceed, please share your updated CV via WhatsApp or call us directly to schedule your interview. Contact Details: HR Contact Person: Mr. Shubham Phone/WhatsApp: 9158966430 Best regards, HR Department

Key Deliverables: Lead Generation Generate leads through interactions with DSE or through channel partners/open market. Customer Relationship Management End to end customer relationship management including explaining product offerings and resolving sales queries. Cross-selling product offerings to customers. Educates customers with information to build their understanding of issues and capabilities. Goes beyond their day-to-day work to assist customers in a positive manner. Dealer Relationship Management Maintaining relationship with assigned dealer. Deal Processing Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc) Internal Stakeholder Management Interact with operations and credit team in order to ensure smooth processing of loan application. Education Qualification: Only Graduate Specialized job competencies: Functional Competencies Communication Skill Negotiation Skill Market/Industry Knowledge Analytical Skill Product Knowledge Functional Competencies Communication Skill Negotiation Skill Market/Industry Knowledge Analytical Skill Product Knowledge Hiring Parameters: Candidates from Finance graduate stream preferred. Should be comfortable to move in the market. Should have learning attitude

Key Objective of the Job: A CRE who effectively manage DSE interactions, channel partners and the open market. BDMs responsibilities also include to collaborate with internal stakeholders, including operations & credit teams to ensure efficient loan application processing. Key Deliverables: Lead Generation Generate leads for ILSCV deals through interactions with DSE or through channel partners/open market. Customer Relationship Management End to end customer relationship management including explaining product offerings and resolving sales queries. Cross-selling product offerings to customers. Educates customers with information to build their understanding of issues and capabilities. Goes beyond their day-to-day work to assist customers in a positive manner. Dealer Relationship Management Maintaining relationship with assigned dealer. Deal Processing Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc) Internal Stakeholder Management Interact with operations and credit team in order to ensure smooth processing of loan application. Education Qualification: Undergraduate/Graduate in any stream. Commerce Graduate preferred. Specialized job competencies: Functional Competencies Communication Skill Negotiation Skill Market/Industry Knowledge Analytical Skill Product Knowledge Behavioral Competencies Execution Excellence Customer Centricity Hiring Parameters: Candidates from commerce graduate stream preferred. Should be comfortable to move in the market. Should have learning attitude. Should have bike and license. Good knowledge of RTO (UV) Should have Product Knowledge (UV)

Generate leads & business from assigned dealership as well as the open market Maintain a healthy relationship with Dealers for sales objective. Ensuring Post Disbursal Documents (PDD) updation RC, First EMI & Non starter collection & its updation to maintain the portfolio Timely Communication to dealers staff about the scheme / HO communication about payouts/RC, etc Ensure enhanced sourcing & business at the dealer counter(s) being managed Ensure proper implementation of all the finance schemes in operation at Dealer level & impart regular training on the same to the dealer Sales team Understanding of customers need and proper guidance / explanation of the finance schemes to the customers Daily sharing of MIS with case wise status of the leads given by dealership Minimum Nos. expected as per productivity matrix. Login to conversation to maintain the targeted ratio.