CRM Manager - Luxury Jewellery

As a part of the luxury jewellery brand, your role will involve the following responsibilities: - Be customer-obsessed and build trust through your conversations - Champion opportunities to consistently improve the Angara experience - Drive customer retention, reduce churn, and increase customer satisfaction - Offer product options, alternatives, customizations to achieve sales goals - Build customer loyalty for all present and future purchases - Be the voice of the customer and share solutions that will improve our experience - Test new strategies and drive customer value - Be a team player and collaborate with support teams to address customer call-outs - Innovate on the customer's behalf to improve our products & services Experience in the international market is mandatory for this role.,