CRM Manager - Luxury Jewellery

As a part of our luxury jewellery brand team, you will play a key role in the international market. Your primary responsibilities will include: - Demonstrating a customer-obsessed approach to establish trust and credibility through meaningful conversations. - Identifying and advocating for opportunities to enhance the Angara experience continuously. - Focusing on driving customer retention, minimizing churn rate, and elevating overall customer satisfaction levels. - Providing customers with a range of product options, suggesting alternatives, and offering customizations to meet and exceed sales targets. - Cultivating customer loyalty for both current and future transactions, ensuring repeat business. - Acting as the voice of the customer within the organization, sharing insights and suggestions to enhance our overall customer experience. - Experimenting with new strategies to enhance customer value and satisfaction. - Collaborating effectively with support teams to address any customer concerns or issues promptly. - Taking an innovative approach on behalf of the customer to enhance our products and services continuously.,