We are Hiring !! Call or Whatsapp - +91 9420115156 // 7796651011 // 7796671011 DescriptionWe are seeking a Technical Support Analyst with 0-5 years of experience to join our team. The ideal candidate will have very good communication skills, and the ability to work independently and as part of a team. The Technical Support Analyst will be responsible for providing technical support to our customers and resolving technical issues in a timely and efficient manner.ResponsibilitiesProvide technical support to customers via phone, email, and chatTroubleshoot and resolve technical issues related to hardware, software, and network connectivityDocument and track customer issues in a ticketing systemEscalate complex issues to senior technical support staffCollaborate with cross-functional teams to resolve customer issuesSkills and QualificationsBachelor's degree0-5 years of experience in Customer Support or any related fieldFamiliarity with network protocols and troubleshooting toolsExcellent communication and customer service skillsAbility to work independently and as part of a teamStrong problem-solving skills

We are Hiring !!Call or Whatsapp - +91 7796651011 // 7796671011 DescriptionWe are looking for a Customer Support Executive to join our team for Voice and Chat Process in Pune and Mumbai. The ideal candidate should be a fresher with 0-5 years of experience. The candidate should have excellent communication skills and be able to handle customer queries and complaints in a professional and efficient manner.ResponsibilitiesHandle customer inquiries and complaints via phone, email, and chatProvide accurate, valid, and complete information to customersResolve customer complaints and problems in a timely mannerFollow up with customers to ensure their issues are resolvedMaintain a positive, empathetic, and professional attitude towards customers at all timesIdentify and escalate priority issues to the appropriate teamsKeep records of customer interactions and transactionsProvide feedback on the efficiency of the customer service processSkills and QualificationsBachelor's degree in any fieldExcellent communication skills in EnglishBasic computer skillsAbility to multi-task, prioritize, and manage time effectivelyCustomer service experience is a plusProblem-solving skillsAbility to work in a team environmentWillingness to work in rotational shifts