TeamViewer GmbH

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization. Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive. Become part of our winning team and help us create a world that works better. Role Type - Contract for 1 Year Responsibilities Functions in a fast-paced goal-orientated environment to reduce delinquent accounts Delivers superior performance and results against KPI goals Proactively reaches out to delinquent accounts to collect payment to avoid lapse in services Takes inbound calls to collect payment and reactivate services that have lapsed due to non-payment Assists in the efforts to update contact, company, and billing information to obtain payment Assists with providing renewal quotes to clients for upcoming renewals Provides all accounts receivable, customer service and collections efforts for assigned accounts Provides customers with a great experience that increases their lifetime value Delivers prompt and accurate submission of any required documentation, notes and record keeping in our proprietary systems (ticket system and CRM) Requirements A university degree in the field of International Business, Economics, languages or a related subject Business fluency in other language (Korea, Chinese, Japanese) is a plus Experience working with customers particularly in a sales department, customer service, or call centre environment Accounts receivable experience ideally in the IT environment with SaaS knowledge Strong team and organizational skills Highly effective interpersonal and communication skills Excellent PC and Microsoft Office Applications (Word, Excel, PowerPoint) skills, knowledge of MS Dynamics or any ERP system is advantageous. General understanding of financial processes in the area of reporting and accounting (billing & accounts receivables), aging schedules, allowance for doubtful accounts, bad debt expense, write-off, recovery processes) Business fluency in English is mandatory, both spoken and written What we offer Office Location is Mumbai. Quarterly team events and company-wide celebrations. Enjoy shared staff lunches, as well as complimentary fruit, tea, and coffee. Opportunity to attend events including the F1. Help us celebrate diversity; our APAC team come from 22 different nationalities. TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization. Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive. Become part of our winning team and help us create a world that works better. Responsibilities Technical support for 1E’s customers for all 1E Applications. Collect all necessary information and logs to help identify the root cause. Respond to incidents raised by email, telephone, or through 1E’s dedicated customer support portal on round the clock basis (Shifts) Resolve all incidents within the allocated SLA Resolve incident from investigation or escalate to third line support Keep communication flowing between 1E and our customers throughout the incident lifecycle Manage timely resolution of critical incidents Contributing to the 1E Support Knowledge Base Technical knowledge of current and future 1E products and technologies is essential to maintain a good working knowledge of 1E products and solutions. Full training and certification is provided, with regular and ongoing updates. Notifying our customers of product release times, hotfixes and updates helps keep our customers 1E Solutions investment patched and current. Requirements Basic understanding and troubleshooting in IIS Knowledge of Microsoft Azure technologies Knowledge in Windows Server Enterprise environments Knowledge in Microsoft Endpoint Configuration Manager (MECM) Scripting basics i.e Powershell, SQL, VBS Experience in third party troubleshooting tools for example (Wireshark, Fiddler NetMon, PSExec) Experience of networks and troubleshooting across them Top level customer communications TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization. Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive. Become part of our winning team and help us create a world that works better. Responsibilities Proactively identify and generate new business opportunities through cold calling, outbound outreach, and networking. Own the entire sales cycle: from lead generation to opportunity qualification, product demos, proposal creation, negotiations, and closure. Build and manage a strong pipeline to meet and exceed monthly and quarterly sales targets. Work closely with internal teams to align sales strategies with company goals. Maintain accurate records of client interactions, sales activities, and progress in CRM tools. Requirements Proven experience in SaaS or IT sales. Exposure to retail sales environments is a strong plus. Strong communication, negotiation, and interpersonal skills. Self-starter with a hunter mindset and the ability to thrive in a dynamic, evolving role. What we offer Office Location is Mumbai. Quarterly team events and company-wide celebrations Enjoy shared staff lunches, as well as complimentary fruit, tea, and coffee Opportunity to attend events including the F1 . Help us celebrate diversity; our APAC team come from 22 different nationalities TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization. Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive. Become part of our winning team and help us create a world that works better. TeamViewer DEX is looking for an experienced Product Owner to help drive our market defining Real-Time Digital Experience Platform. You will be critical in the growth and maturity of our SaaS product and will become the bridge between various teams (Engineering/Marketing/Product/Sales). The successful candidate will help shape the Product Roadmap, ensuring that the requirement from the Application Teams, Partners and Customers are understood, document, prioritized and communicated across business. Responsibilities Serve as a subject matter expert within the Product Group and be a conduit between Product and the rest of the business. Work cross-functionally between Product, UX, Engineering, QA, and Engineering Operations Teams to deliver new Platform features. Partner with Engineering Scrum Teams and their Lead Engineers to ensure a shared understanding of the future state of the Platform & SaaS, ensuring they deliver a scalable architecture that considers future business growth scenarios. Capture, manage and communicate dependencies from application teams. Create and prioritize user stories and acceptance criteria to ensure successful feature delivery from Engineering. Help shape the Platform roadmap, decide what platform features we build to support our commercial applications and determine priority between new features, architectural improvements, and operational efficiencies. Enable Sales, Support, Professional Service field teams on new features as they are released. Willingness to travel 20% to meet with customers. Requirements 3-4+ years of experience in Product Management role, ideally within the Enterprise software industry. Experience working closely with multiple teams of engineers/developers. Good understanding of Agile/Scrum development concepts. Deep expertise in translating use cases into user stories Domain experience in Enterprise End User Computing, Monitoring, Experience Management solution. Experience migrating an On-Prem Server/Client product to SaaS is an advantage. Ability to think creatively to solve problems through a customer lens. Outstanding written and verbal communication skills. Knowledge of Artificial Intelligence, Machine Learning and Data Science would be an advantage. TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization. Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive. Become part of our winning team and help us create a world that works better. TeamViewer DEX is looking for an experienced Product Owner to help drive our market defining Real-Time Digital Experience Platform. You will be critical in the growth and maturity of our SaaS product and will become the bridge between various teams (Engineering/Marketing/Product/Sales). The successful candidate will help shape the Product Roadmap, ensuring that the requirement from the Application Teams, Partners and Customers are understood, document, prioritized and communicated across business. Responsibilities Serve as a subject matter expert within the Product Group and be a conduit between Product and the rest of the business. Work cross-functionally between Product, UX, Engineering, QA, and Engineering Operations Teams to deliver new Platform features. Partner with Engineering Scrum Teams and their Lead Engineers to ensure a shared understanding of the future state of the Platform & SaaS, ensuring they deliver a scalable architecture that considers future business growth scenarios. Capture, manage and communicate dependencies from application teams. Create and prioritize user stories and acceptance criteria to ensure successful feature delivery from Engineering. Help shape the Platform roadmap, decide what platform features we build to support our commercial applications and determine priority between new features, architectural improvements, and operational efficiencies. Enable Sales, Support, Professional Service field teams on new features as they are released. Willingness to travel 20% to meet with customers. Requirements 3-4+ years of experience in Product Management role, ideally within the Enterprise software industry. Experience working closely with multiple teams of engineers/developers. Good understanding of Agile/Scrum development concepts. Deep expertise in translating use cases into user stories Domain experience in Enterprise End User Computing, Monitoring, Experience Management solution. Experience migrating an On-Prem Server/Client product to SaaS is an advantage. Ability to think creatively to solve problems through a customer lens. Outstanding written and verbal communication skills. Knowledge of Artificial Intelligence, Machine Learning and Data Science would be an advantage. TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.