Customer Renewal Specialist - German Speaker

Join TeamViewer, the leader in remote connectivity software, and be a part of our innovative journey leveraging cutting-edge technologies like Augmented Reality and Artificial Intelligence to revolutionize digitalization. Our diverse team of over 1,500 employees across various continents, cultures, and disciplines thrives on inclusive values, fostering a dynamic work environment where unique perspectives and talents are celebrated. As a Customer Renewal Specialist in our Retention team, you will play a crucial role in growing and retaining our customer base by utilizing your sales-driven approach and expertise in building relationships with a diverse range of customers. Your technical knowledge about our products will be instrumental in ensuring high service levels and customer retention. Key Responsibilities: - Proactively engage with existing customers to maintain a high level of service and retention - Establish and nurture business relationships with TeamViewer customers through phone and email communication - Identify cross-selling and up-selling opportunities within the existing customer base - Conduct follow-ups and negotiations with customers to prevent churn and provide pricing quotes for renewals - Gather and analyze customer feedback to enhance internal processes and foster customer loyalty Key Requirements: - Proficiency in German and mandatory fluency in English; knowledge of additional languages is a plus - Previous experience in sales, customer retention, or customer service, preferably with up-selling and cross-selling exposure - Ideally, background in the IT sector with knowledge of SaaS products - Excellent communication skills, positive demeanor, and ability to work effectively in an international team - Strong multitasking abilities to manage multiple accounts and tasks simultaneously - Proven track record in issue resolution to maintain high customer satisfaction levels - Attention to detail in customer data management and renewal processes - Dedication to delivering exceptional customer service - Collaborative mindset to work across departments towards common objectives - Comfortable operating in a fast-paced environment with a substantial workload What we offer: - Mumbai office location - Hybrid working model - Regular team events and company-wide celebrations - Shared staff lunches, complimentary fruit, tea, and coffee - Opportunity to attend events such as F1 races - Embrace diversity within our APAC team consisting of 22 nationalities,