3 Saas Knowledge Jobs

The Customer Value Partner position at Phenom People in Visakhapatnam, Andhra Pradesh, India, offers an exciting opportunity to join the Customer Success team. As a Customer Enablement Specialist, your primary responsibility will be to deliver exceptional customer service and support to ensure customer success. You will engage with customers, address their inquiries promptly and professionally, troubleshoot any issues they encounter, and offer effective solutions. Building strong relationships with customers, monitoring their satisfaction levels, and identifying areas for improvement will be crucial aspects of your role. Additionally, you will assist in onboarding and training customers, track their usage, provide feedback to management, and work on developing and implementing customer success strategies. To be successful in this role, you should possess a Bachelor's degree in a related field along with at least 3 years of customer service experience. Excellent communication and interpersonal skills, the ability to work both independently and collaboratively, strong problem-solving abilities, proficiency in MS Office and CRM software, and knowledge of customer success best practices are essential qualifications. Candidates with a background in management consulting, functional HR talent acquisition, talent management, customer success, or account management are preferred. Preferred qualifications include experience in consulting, testing, support, AI-powered technologies in the HR space, or fast-growing technology/SaaS companies. Additionally, knowledge of enterprise implementations, professional services, support processes, and the ability to provide trainings, demos, and participate in webinars/conferences will be advantageous. Strong verbal and written communication skills are highly valued in this role. Phenom People offers a range of benefits to support employee well-being and development, including health and wellness programs, flexible working hours, parental leave, and opportunities for career growth within the organization. The company fosters a diverse and inclusive work environment where every employee is valued and encouraged to contribute their unique perspectives. Join Phenom People in revolutionizing the HR tech space and making every talent moment Phenomenal!,

Join our team at TeamViewer, a leading provider of remote connectivity software that is dedicated to leveraging cutting-edge technologies like Augmented Reality and Artificial Intelligence to drive innovation and shape the future of digitalization. Our diverse team of over 1,500 employees across multiple continents and cultures is united by our inclusive values, which emphasize the importance of unique perspectives and talents. We cultivate a dynamic work environment that fosters the thriving of new ideas. By becoming a part of our successful team, you will contribute to creating a world that functions more efficiently. If you are an ambitious, sales-driven individual who excels in building relationships with a diverse range of customers, we invite you to join our Retention team as a Customer Renewal Specialist. In this role, you will play a crucial part in growing and retaining our customer base through your technical knowledge of our products. **Responsibilities:** - Engage with existing customers to maintain a high service level and facilitate customer retention - Develop business relationships with TeamViewer customers through phone and email communication - Identify cross-selling and up-selling opportunities within the current customer base - Follow up and negotiate with customers to prevent churn and provide pricing quotes for renewals - Gather and analyze customer feedback to enhance internal processes and foster customer loyalty **Requirements:** - Fluency in French is essential and proficiency in English is required, additional languages are advantageous - Previous experience in sales, customer retention, or customer service, with a focus on up-selling and cross-selling - Ideally, familiarity with the IT sector and SaaS knowledge - Strong communication skills, a positive attitude, and a passion for collaborating in an international team - Ability to manage multiple accounts and tasks concurrently - Quick problem-solving skills to ensure customer satisfaction - Attention to detail in customer data management and renewal processes - Dedication to delivering exceptional customer service - Aptitude for working collaboratively with various departments to achieve shared objectives - Comfort in a fast-paced environment with a significant workload **What We Offer:** - Mumbai office location - Hybrid working model - Regular team events and company-wide celebrations - Shared staff lunches, complimentary fruit, tea, and coffee - Opportunity to attend events such as the F1 - Emphasis on diversity, with our APAC team representing 22 nationalities,

Join TeamViewer, the leader in remote connectivity software, and be a part of a dynamic team that leverages cutting-edge technologies such as Augmented Reality and Artificial Intelligence to drive innovation and shape the future of digitalization. With a global team of over 1,500 employees spanning various continents, cultures, and disciplines, we embrace diversity and value the unique perspectives and talents that each individual brings to the table. As a Customer Renewal Specialist on our Retention team, your primary focus will be on engaging existing customers to ensure a high level of service and retention. You will establish and nurture business relationships with TeamViewer customers through telephone and email interactions, identifying cross-selling and up-selling opportunities within the customer base. Additionally, you will follow up with customers to prevent churn, negotiate renewals, and gather feedback to enhance internal processes and foster customer loyalty. To excel in this role, fluency in German is essential, while proficiency in English is mandatory and knowledge of additional languages is advantageous. You should have prior experience in sales, customer retention, or customer service, preferably with a background in up-selling and cross-selling. Familiarity with the IT environment and SaaS concepts is desirable, along with strong communication skills, a positive attitude, and the ability to work effectively within an international team. Key requirements include the capacity to manage multiple accounts and tasks concurrently, promptly address customer issues to uphold satisfaction levels, meticulously handle customer data and renewal processes, and demonstrate a steadfast dedication to delivering exceptional customer service. Collaboration with various departments to achieve common objectives and adaptability to a fast-paced, high-workload environment are also essential traits. In return, TeamViewer offers an office location in Mumbai, a hybrid working arrangement, regular team events, shared staff lunches, complimentary refreshments, opportunities to attend events like the F1, and a celebration of diversity within the APAC team, which comprises individuals from 22 different nationalities. Join us in creating a world that works better and be a part of our innovative and inclusive workplace.,