5510 Customer Retention Jobs - Page 34

We are looking for an experienced and dynamic General Manager to manage resources effectively, and drive the company’s overall growth. Also, developing business strategies, ensuring operational excellence, and should be Customer Handling Expert.

Nature of workResponsible for managing named customers' relationship and ensure we deliver and demonstrate our value proposition by leveraging industry best practices in BPM / ECM domain EM works closely with CRM and Delivery Head to meet the business goals and targets Role definition: Business Acts as a SPOC between the Customer and Newgen (both delivery and account management teams) Positioning Newgens Product and/or services to the customers Identify continuous growth opportunities for new business as per account expansion target Execution of ongoing engagement such as implementation, change request, renewal of ATS / AMC, additional resource deployment, additional licenses and additional ...

Primary Responsibilities: Business Financials Lead Engagement Liaison with Business to understand their manpower requirement priorities resourcing accordingly Responsible to provide trained manpower to Business and is productive within 3 weeks of joining to the respective locationOne to one interaction with individual staff for their queries Managing Low Performers PIP Responsible for executing engagement interventions to enhance Trust Index To coordinate and evaluate the effectiveness of the workforce engagement strategy To establish benchmarks and targets against which future improvements can be madeHiring CRO FIO other supporting vertical as well with in TAT Customer Both Internal Externa...

Payroll-Mutual Fund Co Process-Inbound Voice Des-Mutual Fund Advisor Shift-Day Rotational Work From Office Salary-Net-14500 Fresher exp 21000 Work Location-Thane/Mumbai/Vashi/Belapur Call 9082104424 Sanika 7738521154 Hrapreet www.hyfly.in Required Candidate profile Familiarity with standard capital market concepts, procedures, and regulatory framework Good knowledge of Ms Office, especially Excel. Graduates / HSC Fresher can also apply Age should be 20-32 yrs Perks and benefits Medical Allowance + Daily Allowance

Job Description: As a Customer Retention specialist, your primary responsibility will be to generate demand leads from existing customers. You will be tasked with adding new customers in order to generate leads and enhance the customer base. Additionally, you will handle customer billing and collections to ensure smooth financial transactions. Furthermore, you will be responsible for overseeing the operations related to customer management. Your role will be crucial in maintaining strong relationships with customers and ensuring their satisfaction. Key Responsibilities: - Generate demand leads from existing customers - Add new customers to enhance the customer base - Handle customer billing ...

As a Customer Success Executive at SWEEDU, your role involves ensuring customer satisfaction and retention through exceptional customer support and account management. You will be based in Vadodara and will play a crucial part in addressing customer inquiries, resolving issues, and analyzing feedback to enhance our services. Regular communication with clients to understand their requirements and optimize their usage of our product is also a key responsibility. Key Responsibilities: - Address customer inquiries promptly and effectively - Resolve customer issues to ensure a high level of satisfaction - Analyze customer feedback to identify areas for service improvement - Communicate regularly ...

As a Leader Customer Relationship Management at Learningshala.in in Delhi, India, your role will involve customer retention, analytical skills, team management, market segmentation, and enhancing the overall customer experience. Key Responsibilities: - Implement CRM strategy & operations within the EdTech domain - Manage customer lifecycle, lead nurturing, and retention strategies - Utilize CRM tools, automation platforms, and data analytics effectively - Collaborate with sales, product, and marketing teams for better outcomes - Bring innovative ideas to enhance learner experiences Qualification Required: - Proven experience in CRM strategy & operations in the EdTech sector - Expertise in cu...

International Customer Care Executive - Salary upto 45k + Allowance - 5 Days work - Both side cabs - Location : Gurgaon / Noida Grad/UG both can apply Call HR Rohit: 8178634637 HR Shruti: 6394715879 HR Deepali: 9650092537

You will be responsible for: - Designing and implementing CRM campaigns - Overseeing the CRM platform - Enhancing customer engagement, retention, and loyalty Qualifications required: - Excellent technical abilities - Prioritization of customer satisfaction - Background in data-driven marketing This is a full-time position with benefits such as cell phone reimbursement and Provident Fund. The work schedule is during the day shift or morning shift.,

Role Overview: You will be responsible for maintaining an over-supplying effort by generating leads through various channels, training efficiently, and ensuring effective retention. You will be involved in market mapping on both demand and supply sides. Additionally, you will be accountable for delivering partner and customer targets in the assigned areas. Your role will also include actively moderating the driver customer community to enhance service quality and value for users. Furthermore, you will engage in retention activities such as partner engagement validation, supply fulfillment, and customer retention. Key Responsibilities: - Constantly maintain a healthy pipeline of leads - Effic...

**THIS IS AN ON-ROLL OPPORTUNITY WITH ICICI LOMBARD** Designation : - Customer Relationship Manager / Grievance Redressal Manager Role : - Handling inbound calls Shift Timing: - Male: 7:00 AM TO 12:30 PM + (Night Shifts) any 9.30 hrs. shift & Female: 7:00 AM TO 8:30 PM any 9.30 hrs. Week-Off : - 5 Days working 2 days rotational off Job Description : - 1. Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per ICICI Lombard on call. 2. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs. 3. Understanding multiple products and processes. 4. Influencing customers to...

Skills: b2c sales, Excellent communication, Selling experience, Customer Satisfaction, Customer Service, Customer Retention, Join Our Team at Zimson: Seeking a Sales / Senior Sales Executive! Zimson, a trusted name in watch retailing since 1948, boasts over 50 top international and national watch brands. With 100+ stores across South India in the states of Tamil Nadu, Karnataka, and Kerala, we are renowned for our commitment to excellence and maintaining the highest standard of service, offering an unparalleled shopping experience. We are on the lookout for a dynamic and experienced professional to join our esteemed team as a Senior Sales Executive. Position: Sales Executive / Senior Sales E...

-Voice Process - Provide excellent customer service to clients across different time zones - Resolve customer queries effectively and efficiently - Demonstrate strong communication and interpersonal skills HR Connect - Ms. Dikitha - 93656 30846 Required Candidate profile • Age limit 18- 40 Excellent communication skills in English. • 06 month experienced in International BPO • No leaves for the first 3 months of joining • 6 days working Immediate joining only

Job Title: Telecalling - Outbound Voice Process Department: Customer Service (Inbound & Outbound) Work Location: Work from Office Shift Timing: Day Shift Weekly Off: Rotational Key Responsibilities: Make outbound calls to potential or existing customers Handle inbound calls when require Explain products/services and answer customer queries Maintain accurate records of calls and feedback Work towards achieving daily/weekly targets Provide excellent customer service in Marathi, Hindi, and basic English Eligibility Criteria: Minimum qualification: HSC Pass / Any Graduate / Undergraduate Freshers are welcome to apply Good communication skills in Marathi and Hindi Average communication skills in ...

Job Purpose The purpose of this job is to acquire and grow the lending book for the SME segment for the assigned geography. The role entails both identification of newer customer segments, as well as strengthening existing customer relationships through continuous engagement and ensuring customer retention on the lending platform Key Aspects: The EB WM function is engaged in funding short term, medium term and long-term working capital needs of SMEs via a suite of customized short and long tenured products. While unit of sizing up the business is its loan book size, profitability and zero tolerance on delinquency are key business objectives Strong understanding of business finance, loan stru...

Sales Manager Branch Personal Loan CONSUMER LOANS, RETAIL LENDING About the Business Group The Consumer Loan department is a part of Retail Lending business of the bank and offers Personal loans and Education Loans to all categories of customers Pan India Sales Managers (SM) are a part of the Banks sales force whose primary responsibility is to get customers for the bank and explore new business opportunities SMs manage a team of executives responsible for selling loan products to the customers based on their needs They will ensure mapping of market and customers according to their need and handle queries to ensure customer satisfaction It requires strategic planning and execution to boost r...

Sales Manager Branch Personal Loan CONSUMER LOANS, RETAIL LENDING About the Business Group The Consumer Loan department is a part of Retail Lending business of the bank and offers Personal loans and Education Loans to all categories of customers Pan India Sales Managers (SM) are a part of the Banks sales force whose primary responsibility is to get customers for the bank and explore new business opportunities SMs manage a team of executives responsible for selling loan products to the customers based on their needs They will ensure mapping of market and customers according to their need and handle queries to ensure customer satisfaction It requires strategic planning and execution to boost r...

Job Summary The Customer Support Services Specialist serves as the initial point of entry for customer inquiry resolution (via phone, email, chat, or services cases) on a wide range of human resources related topics. The position ensures the effective delivery of TriNet services in the areas of benefits, payroll, and human resources; resolving service issues, identifying service opportunities, and informing management of key developments that may require escalation to more specialized TriNet resources. The role will provide an incredible client experience in a contact Center environment by answering and documenting inbound calls, emails, and chats with an emphasis on first contact resolution...

Partner with Sales and Customer Success teams, understand their goals, and execute on opportunities to draw relevant insights and drive tangible impact Develop and implement machine learning based Cross-sell/Upsell models and Product Recommender models to drive Sales Monetization Build and deploy predictive models for Customer Churn and identify proactive churn risk prediction signals to drive retention Drive the full analytics lifecycle from understanding the business objective, analyzing the data to developing automated reporting and visualizations Collaborate with cross-functional teams to integrate data science solutions into business processes Effectively present analysis to both techni...

">Customer Support Specialist 3-6 Years Bengaluru Excel CRM Tools(SFDC Zendesk) Customer Support Communication (Written and oral) MS-office Location: Bangalore (office based) Experience: 3-5 years Shift - General Shift (9 am to 6 pm) Primary skills: MS Office (Excel, Word), SFDC/Zendesk APS Customer Retention and Accounts Specialist Position Overview: We seek a proactive Customer Retention and Accounts Specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages. This role involves contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues. You will also track follow-ups, monitor o...

Oversee Wing-to-Wing Resolution of internal escalations received in Nodal desk by allocating cases according to skillset of team members and monitoring resolutions within timelines and quality standards Monitor daily inventory management and oversee EWS Management/ Escalations trigger / Review Service no cases Review reports / MIS/ dashboards for the activities to monitor performance and progress - ID Ageing, Response % and Manpower allocation Conduct meetings with stakeholders for pre TAT cases to ensure NIL TAT Burst and partner with other functions for required level of resolutions to maintain Response TAT and Resolution TAT Drive Retention to reduce customer attrition Ensure process docu...

While unit of sizing up the business is its loan book size, profitability and zero tolerance on delinquency are key business objectives Strong understanding of business finance, loan structuring methods and credit administration are key to building credibility with customers and gaining competitive advantage Understanding of local market patterns such as specific occupations/trade, industries at play, local financial and investment preferences and practices important to gain competitive advantage while structuring loans and identifying leads. Key Challenges Increase the market share in targeted locations against competition Constantly upgrade financial, know-how of self on loan structuring m...

Company Name:- Vyapar App - Billing Software Responsibilities: Contact the potential leads assigned and inform them about the product and the services provided. Answer questions about products and services of the company. Ask questions to understand customer requirements and help them remain active on the platform. Make timely follow ups and hand hold the customer in completing the onboarding. Attend mandatory training sessions to stay updated on product or company policy changes Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input. Follow established processes and procedures to maintain service quality. Go t...

As a customer service executive at Muthoot Exim Private Limited, you will have the opportunity to showcase your expertise in both operations and marketing while providing top-notch service to our valued customers. Join our dynamic team and be a part of a company that values innovation, excellence, and customer satisfaction. Key Responsibilities Manage customer inquiries and issues promptly and effectively, ensuring high levels of customer satisfaction. Collaborate with the operations team to streamline processes and improve efficiency in order fulfillment and delivery. Assist in developing marketing strategies and campaigns to promote our products and services to new and existing customers. ...

SALES EXECUTIVE ROLES & RESPONSIBILITIES Candidate should have good communication skill and consumer skills. Must Greet customer and provide excellent customer service. Understand customer needs and act accordingly to sell the Jewellery. Mandatory to learn & develop Excellent Product Knowledge of Jewellery, Chit Schemes , Jewellery Bond, Wastage & Making charges and Rate Calculation. Must be aware of the day to day National Value of the Jewellery. Visual Merchandising of Jewellery must be arranged properly in a Tray for Customer attraction. Documents Required Education Documents: 10th / +2 / Graduation Certificates Xerox Copy . ID Proof: Aadhar Card / Pan Card / Driving Licence - 1 Copy. Pas...