2431 Customer Retention Jobs - Page 31

We are seeking a Health Insurance Sales Executive to join our growing team. In this role, you will be responsible for driving sales of health insurance policies by understanding customer needs and providing suitable insurance solutions. Sales incentives

Responsibilities: Answer calls professionally Share product details Understand & meet customer needs Record interactions accurately Stay positive & professional Follow-up for satisfaction Collaborate with team Health insurance Annual bonus Sales incentives

Area Sales Manager PL DSA CONSUMER LOANS, RETAIL LENDING About the Business Group The Consumer Loan department is a part of Retail Lending business of the bank and offers Personal loans and Education Loans to all categories of customers Pan India. About the Role The role Area Sales Manager Personal Loan involves driving Personal Loan business through a team of Sales Managers, ensure growth in Book Size, maintain product level profitability, build a robust distribution, deliver on the new initiatives rolled out. It requires strategic planning and execution to boost revenue, grow the portfolio, and maintain risk and compliance. Details of the Role Department Retail Lending Grade M/SM/AVP Sub-Department RL- Consumer Loans Reporting (Business) AVP/VP Location Mumbai Reporting (Matrix) Key Responsibilities Business Goals & Profitability Responsible for driving the P&L of Personal Loans Prepare the sales budget and execute strategies that enable achieving the target Prepare Monthly, Quarterly, and Annual sales forecasts and be responsible for the Area sales target along with the growth and profitability of the portfolio Audit, Compliance, and Risk Management Ensure risk compliance through the completion of FCI and Internal Investigations observations, and repeat observations, ensuring timely and satisfactory closure. Be responsible for the quality of the business portfolio by closely working with Risk and Credit teams and ensuring RAC Audits. Sales and Channel Development Develop and enhance new and existing channels of sales, such as DSA Ensure digital adoption (MLP) and scale up applications through digital journeys Responsible for Cross sell and Vas products penetration. Responsible of Channel activation. Responsible for Productivity of SM. Responsible for setting up right distribution span across area s and segments. Customer Experience Oversee a fulfilling customer journey leading to customer delight and making the Bank the partner of choice. Increase customer retention and drive engagement across existing customers to improve Net Promoter Score, customer satisfaction. Responsible for FTR for his territory. Collaboration and People Priorities Collaborate with cross-functional partners to drive business results Control regrettable attrition across all grades to maintain a strong and motivated team Drive various people agenda, including but not limited to, values, talent management, internal mobility, culture, learning and developments Role Requirements: Qualification Graduation/post-graduation from a recognized institute 7+ sales experience (unsecured loans preferred) with at least 3-4 years in Personal loans Role Proficiencies Strong sales orientation Proficiency in managing complex client relationships, diverse stakeholders Capability to handle pressure and meet deadlines Skill in managing large, geographically spread team; coaching and mentoring team members Competence in managing within a dynamic, priority-setting environment Strong risk and compliance mindset Adept at communication and interpersonal skills

Position:- Outbound Voice Process Location:- Viman Nagar Pune- 411014 Department:- Customer Service, Outbound Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication Salary:- 14,000 in-hand to 18,000 in-hand plus incentives. Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- - To Schedule Your Interview: Please Call or WhatsApp your updated CV to our HR contact below: - Contact Person: HR Rushikesh - Mobile Number: +91 9822961821 (Available on Call & WhatsApp)

- Sourcing MSME Loan business and meeting targets. - Channel Development. - Resolution of PDD (if any). - Take care of MSME Loan collections. - Team Building and Channel Development. - Achievement of business plan. - Portfolio management in coordination with Ops & Collections. - Asset Verification of the cases under processing. - Taking care of MSME loan business all across the assigned geography. - Regular review meetings with the line manager. - Strong check on the ED & NS cases. - Builds business by identifying and selling prospects; maintaining relationships. What Were Looking For: - Should have sales orientation. - An immense interest in developing relationships with the customers. - Good communication and coordination skills. - A person should be from the same domain, only with relevant experience can apply.

Process: Qualification: HSC or Any graduate / Under graduate Work From Office Location - MBC Park Kasarvadavali Thane- 400615 Shifts Timing: - Day Shift Salary:- 15000 in-hand plus incentives. Required Candidate profile HSC is mandate Job Interview Invitation – Apply Now! We are currently hiring and looking for talented individuals to join our team! Contact Details: HR Prathmesh:-+919607404867 (Available on WhatsApp) Perks and benefits Good salary with unlimited Incentives

About Intouchcx IntouchCX, formerly known as 24-7 Intouch, is a global contact center outsourcer that provides innovative, value-driven customer service solutions. With over 25 years of experience, IntouchCX acts as an extension of their brand partners, creating dynamic environments for their team members and investing in their career paths and well-being. The company serves a variety of industries, referred to as ecosystems, such as retail, healthcare, technology, and e-commerce. IntouchCX offers omnichannel support, including voice, email, chat, and social media, and is recognized for its flexibility, quick execution, and advanced technology solutions. They have a strong focus on innovation, disruption, and continual improvement, aiming to be the industrys trusted advisor. IntouchCX employs over 35,000 people across 14 countries, including the United States, Canada, and several others. Job Summary: We are looking for a motivated and customer-oriented Customer Retention Agent to join our team. In this role, you will handle inbound and outbound communication with existing customers, focusing on addressing concerns, resolving issues, and ensuring customer satisfaction to retain their business. Key Responsibilities: Contact customers who may be considering cancellation and work to retain their business. Understand customer concerns and provide solutions or alternatives to meet their needs. Promote the value of our products/services and how they meet customer expectations. Handle escalations or complaints in a professional and empathetic manner. Collaborate with internal teams to resolve issues that may impact customer satisfaction. Meet or exceed daily/weekly retention goals and KPIs. Qualifications: High school diploma or equivalent; associate or bachelors degree is a plus. 1+ year of experience in customer service, call center, or sales role is added advantage (retention experience preferred). Strong verbal and written communication skills. Ability to handle objections and remain calm under pressure. Positive attitude, persuasive skills, and a customer-first mindset. What We Offer: Competitive salary with performance-based incentives Comprehensive training and onboarding Supportive team environment Opportunities for growth and advancement Employee benefits (e.g., health insurance, paid time off, etc.) Interested candidates can walk-in to below location and mention on top of resume recruiter name Contact: Balakrishna Goud Whatsapp: 9949147272 Location: Mindspace B16Mindspace 5th Floor, Backside of Inorbit Mall (https://maps.app.goo.gl/9UXo44Qvz2tLKv4N8)

Responsibilities: * Develop & implement CRM strategies * Manage customer relationships through effective communication & issue resolution * Ensure high levels of customer satisfaction & retention Travel allowance

Responsibilities Manage customer relationships and ensure high levels of satisfaction. Utilize CRM software to track and analyze customer interactions and data. Develop and implement personalized customer engagement strategies. Collaborate with the sales and marketing teams to drive sales growth. Provide exceptional customer service and support. Maintain an in-depth knowledge of jewelry products and industry trends. Collect and analyze customer feedback to improve services and offerings. Qualifications Bachelor's degree in Business, Marketing, or a related field. Proven experience in a customer service or CRM role, preferably in the jewelry industry. Strong understanding of CRM software and customer relationship management principles. Excellent communication and interpersonal skills. Ability to analyze customer data and feedback to develop engagement strategies. Knowledge of jewelry products and industry trends. Skills CRM software proficiency Customer relationship management Data analysis Sales and marketing collaboration Customer service Communication Product knowledge Feedback analysis

Role & responsibilities Make outbound calls to customers with overdue payments. Explain the due amount, payment terms, and consequences of non-payment. Negotiate repayment plans when required. Maintain accurate records of calls, payments, and follow-ups in the system. Coordinate with the field team regarding the payments and follow-ups. Follow escalation processes for non-cooperative customers. Meet daily, weekly, and monthly recovery targets. Provide regular updates to team leads or supervisors.

Process:- Customer Services Executive (Inbound Process) Minimum HSC Passed Qualification:- HSC Pass Need Avg communication Immediate Joining Salary: - Up to 20,000 Required Candidate profile:- Qualification: Min HSC Freshers/Experienced both can apply. Rounds of Interviews:- HR round Operations round To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Conatct Person:- HR Mayuresh Mob No:- 9822643973 (Call and What's app)

Location:- Kapurbavadi junction, Majiwada Thane (w)- 400607 Process:- Kotak Bank Voice Process Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Salary:- 14,000 + Incentives Freshers and experience both can apply Good communication Marathi And Hindi Perks and benefits:- High Incentives and growth opportunities. How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Conatct Person :- HR Akshay Mob No:- 9822146578

Desired Candidate Profile 18 months of experience is Mandatory(international voice process) Graduates only Shift:UK,US shift Language:ENGLISH, work location: whitefield Bangalore call hr pooja@9886112704 call hr Anusha@7815982900 call suman@7848820047

Process:- ICICI NPS (Retirement Plan) Candidate with good communication skills is required, Freshers or Min 6 months of BPO Experience is required, Graduate & HSC Candidates can apply. Salary:- 15000 to 25,000 Inhand(Depend on interview) How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Neha : 9168991284

PFB the address: Key responsibilities: New and Existing Clients Visits/Onboarding Understanding of clients' processes, cut-offs, Potential (Overall/CWH SOW), SKU Type, Shipment Handlings analysis, Palletization etc (Complete FCX Report to all stakeholders Leadership of - Ops/Regulatory Compliance/Fire & Safety/NE for approval before starting pickups and their sign off to start the client). Focussed pickup monitoring for the first 15 days to provide a smooth client experience Customization in FM & sign off from internal & external stakeholders to drive through SOP. Visiting existing clients to review the FM performance, take overall service feedback or there are some operational challenges to execute the pickups. Pickup success rate% monitoring Ensuring daily Successful Pickup 95% Pickup review meetings with the internal ops team on the ops failure and seller failure cases. Proactive approach for executing Pickups on the same day, timely dispatches, slot adherence, Load confirmations, Escalations from Shipper/Ops and rescue Purr at risk. Reviewing previous day performance and sharing the gaps and inefficiencies with the operations team to take the appropriate actions, Additionally having meetings with internal stakeholders to review the trend and enhancement of FM client experience. Ensure the datasets are clean and authentic through regular data scrutiny(Capturing correct contact details and address, also cleaning junk PURs in the system). Process Optimization and Root Cause Analysis: Conduct root cause analysis of recurring issues and propose data-driven solutions to prevent future escalations. Continuously optimize pickup processes to improve efficiency and reduce coordination-related missed pickups. Flexibility in Deployment: Can be temporarily deployed to underrepresented locations during periods of high demand or operational need. Skill Sets: Good & effective communication skills along with proficiency in English/Hindi and regional language Strong problem-solving skills and analytical skills with proficiency in Data analysis (especially Excel) Ability to create, establish, and maintain strong business relationships with clients and internal stakeholders Tenacity to work in stressful & fast paced environment

Handle customer inquiries and resolve issues efficiently. Provide accurate information to customer Process transactions and maintain customer records. Deliver excellent customer service and enhance customer satisfaction. HR Ms. Suchitra - 8617602997 Required Candidate profile Only graduates freshers can apply Undergraduate experience min 6 month Voice Inbound process Excellent communication skills Ready to work in rotational shift timing Call Handling Etiquette

Job Summary As a Customer Success Manager (CSM) at NetApp, your primary focus will be on delivering exceptional customer experiences and ensuring the achievement of business outcomes for our valued clients. By driving deep value realization, fostering strong product adoption, and promoting overall customer retention, you will play a crucial role in establishing NetApp as a trusted partner in their success. Job Requirements Partner with Sales to translate customer purchase criteria into successful product adoption Engage customers to understand their business needs and ensure NetApp meets them Maintain customer engagement and support throughout their product lifecycle journey Identify and pursue opportunities for expanding NetApp's portfolio in customer accounts Exceptional problem-solving, negotiation, and organizational skills Ability to prioritize and manage multiple tasks and activities simultaneously Strong understanding of IT & Data infrastructure (On-premises & Cloud) Competent in data storage, integrated data services, and cloud operations Education Bachelor's degree required with at least 5 years of B2B customer-facing experience (e.g., Customer Success, Customer Support, Account Management) Strong communication skills and emotional intelligence (EQ) to build relationships and effectively address customer challenges Track record of success in fast-paced and dynamic environments, capable of handling multiple tasks and adapting to changing requirements Technical proficiency in IT & Data Storage, to understand customer needs and leverage product capabilities or internal resources to meet those needs Demonstrated ability to cultivate valuable and outcome-oriented customer relationships

Greetings, Shaadi.com is hiring for (Customer Service + Renewals) - Thane Location Number of positions- 30 Need fluent Hindi & English Need Hind + Gujarati communication. Min. 1 year outbound customer service experience Qualification- HSC passed. Salary: 20 IH + Incentives + PF (Onroll) Offs: 2 rotational (MonFri) Address - People Interactive, Dosti Pinnacle, 4th Floor, Wagle Estate, Thane (W) Interview Time - 11 AM to 4 PM Interested Candidates can call or Whatsapp on 9967865442 (Bushra)

Hii Jobseekers Greetings from ShiningStarsITPL We are hiring for Inside Sales Executive for Noida location. Please go through the Job description once - Job Title: Inside Sales Executive Location: Noida, Uttar Pradesh CTC: UPTO 27,000 per month Employment Type: Full-Time Key Responsibilities: Make outbound calls to potential customers from the provided database Understand customer needs and offer suitable solutions/products Follow up with leads through calls, emails, or WhatsApp Achieve daily/weekly/monthly sales targets Maintain accurate records of conversations and lead status in CRM Collaborate with the field sales or marketing team for lead nurturing Requirements: Graduate preferred (Technical background preffered) Basic knowledge of MS Office and CRM tools Prior experience in telecalling/sales is a plus, but freshers are welcome Work Days: 6 Days a Week (Monday to Saturday) How to Apply: Interested candidates can call me on 9580746603.

Be part of a 24x7 Grade Service Desk Team. Triage issues coming from all channels such as phone (Inbound & Outbound), chats, email web portal (Omni Channel). Prioritize customer urgency and issues. Search and reuse information from internal information repositories. Log all incidents, requests, and customer interactions into the case management system. Drive issues through the organization with urgency. Assess customer sentiment at all stages during communication. Communicate verbally or in writing with the appropriate level of etiquette, timeliness, and professionalism. Understand the business impact of issues. Stay calm under stressful conditions while driving issues forward. Quickly learn and apply new knowledge and concepts. Skills Required: Must be a Technical Graduate [B. Tech (IT)/BCA] Outstanding written & verbal communication skills in English with a neutral accent. Open to work in a team environment and managing a diverse workload. Basic knowledge of Active Directory, Cloud technology, SSO would be an advantage. Interested candidates can contact on below mentioned details- Contact no- 9582464867 Email- nishant@dinllp.com

Female Candidate having 2Yr+ Exp, good English Communication and PPT Knowledge, can only apply. Company deals with Big Brands (Pantaloons, Zudio, Westside etc) for their leasing Solutions. You will coordinate with existing Clients call @ 8000044060 Required Candidate profile Female Candidate having 2Yr+ Exp, good English Communication and PPT Knowledge, can only apply. You will handle team of CRO for proper Powerpoint preparation and Coordinate with existing cleints.

AttachedMicrosoft Word - JD - Health Insurance new Current Designation: Sr Executive Fire General Insurance Location: Mumbai Kandivali Position Type: Full-Time Reports to: Operations Manager Positions Supervised Runner Boys Internal Relation: Customer Service, Sales External Relation: Insurance Companies, Customers Required Skills 1. Customer Driven Should be concerned that the customer does not miss the deadline and effectively guide them with the right solutions 2. Effective Communicator - As much as you might prefer email and text messaging, insurance business still gets 3. Time Management - A renewal is late if all renewal requirements are not met on or before the expiration date 4. Proactive Time being the biggest essence, the executive must be proactive and can t effort to procrastinate 1. Calendar Management and Alertness - renewal should be alert with the calendar management and alert the customers well 2. Subject matter expert Knowledge of 3. Organizational Skills - Because insurance professionals handle customer files and records, they must have efficient organizational skills. 4. Computer Skills - Insurance professionals must be comfortable working with computers and making math calculations Job Description Role and Responsibilities: 1. Renewing current policies and assisting with claims. 2. Provide proactive support to clients in the renewal process consistently, timely, and accurately. 3. Track contracts that are soon to expire and contact customers for renewals. The customers need to be contacted both in writing and by call 2 months in advance and reminders to be given 4. When sending reminders, detailed fresh Quotes for renewal with complete information must be 5. Gracefully accept discontinuation and record the feedback. 6. Analyze customer feedback and develop new techniques to ensure customer retention. 7. Respond to customer queries and address service complaints in a timely manner. 8. Provide excellent customer service and ensure customer satisfaction. 9. Build positive working relationships with customers for repeat businesses. 10. When advising for renewal, you will sell, solicit, differentiate, and negotiate insurance plans that match the needs of your assigned or prospective customers portfolio. Evaluating business or individual customers needs and financial status and proposing protection plans that meet their criteria 11. Fill all proposals & portability forms & hand them to team members. 12. Submit documents to the relevant concerned department. 13. Scan all documents and email them to the team/ insurance company for approval and get confirmation of portability from the insurance company. 14. Once everything is approved, inform the client, and get the cheque collected. 15. Submit all the original documents to the Insurance Company. 16. Report the progress of monthly/quarterly initiatives to stakeholders 17. Maintain bookkeeping systems, database, and records 18. The goal is to build up strong positive relationships, ensure growth attainment, and increase us Minimum 2 Years of Experience in Fire Insurance. Good Computer skills, especially MS Excel Sense of ownership and pride in your performance and its impact on the company s success Critical thinking and problem-solving skills Team player Good time-management skills Great interpersonal and communication skills Bachelors in Any Field.

About Arctera Arctera keeps the world s IT systems working. We can trust that our credit cards will work at the store, that power will be routed to our homes and that factories will produce our medications because those companies themselves trust Arctera. Arctera is behind the scenes making sure that many of the biggest organizations in the world - and many of the smallest too - can face down ransomware attacks, natural disasters, and compliance challenges without missing a beat. We do this through the power of data and our flagship products, Insight, InfoScale and Backup Exec. Illuminating data also helps our customers maintain personal privacy, reduce the environmental impact of data storage, and defend against illegal or immoral use of information. It s a task that continues to get more complex as data volumes surge. Every day, the world produces more data than it ever has before. And global digital transformation - and the arrival of the age of AI - has set the course for a new explosion in data creation. Joining the Arctera team, you ll be part of a group innovating to harness the opportunity of the latest technologies to protect the world s critical infrastructure and to keep all our data safe. About Arctera Arctera keeps the world s IT systems working. We can trust that our credit cards will work at the store, that power will be routed to our homes and that factories will produce our medications because those companies themselves trust Arctera. Arctera is behind the scenes making sure that many of the biggest organizations in the world - and many of the smallest too - can face down ransomware attacks, natural disasters, and compliance challenges without missing a beat. We do this through the power of data and our flagship products, Insight, InfoScale and Backup Exec. Illuminating data also helps our customers maintain personal privacy, reduce the environmental impact of data storage, and defend against illegal or immoral use of information. It s a task that continues to get more complex as data volumes surge. Every day, the world produces more data than it ever has before. And global digital transformation - and the arrival of the age of AI - has set the course for a new explosion in data creation. Joining the Arctera team, you ll be part of a group innovating to harness the opportunity of the latest technologies to protect the world s critical infrastructure and to keep all our data safe. Roles & Responsibilities: Serve as the first point of contact for Customers and Partners for general queries relating to licensing, entitlement, portal access, and technical support. Quickly respond to customer calls, web cases, emails and chats. Deliver a high level of service and provide prompt resolution to ensure customer satisfaction Support ongoing customer retention activities, including researching what may be the root cause of a customer issue or problem - Assist with queries and end-to-end resolution relating to (but not limited to) product licensing, activation, upgrades, renewals and customer portals; liaise with other Arctera business units as needed Adhere to defined case handling processes and use appropriate reference materials and internal knowledge documents efficiently. Strive to impress customers with exceptional service and continually search for ways to improve processes and deliver additional value to the customer, thereby driving customer loyalty Build and maintain customer relationships in support of Customer Onboarding and Customer retention Facilitate a positive and productive team environment Basic Qualifications: Minimum of 3 years Customer Service experience (or equivalent experience) Education - Graduation in any discipline is a must Excellent English business communication skills (Read, Write and Speak) Experience in working in 24x7 environment is a must Additional Qualifications: Experience in Software and Technology industry is preferred Experience in customer relationship management tools is preferred Experience in Enterprise Resource Planning tools such as Oracle is preferred Ability to quickly respond, efficiently manage time and multitasking Ability to explain complex ideas in simple terms Problem solving skills and meticulously work across cross function teams to resolve customer issues Proficiency in Microsoft Office Suite.

Overall Job Purpose To develop and drive the sales strategy for DGF India based on the market potential / growth aspiration and in alignment with the group and divisional business strategy. Primary aim is to increase our market share in India by working together with country (own team)/regional & global sales (CSI&MNC) and product teams and effectively positioning our market leading solutions for our customers. Effective work with our network to grow our business with our trade partners across the globe Implements global sales incentive program in country and steers/improves sales performance through process and performance measurement Acts as a coach for the India sales organization Lead multiple teams of executives, directors/senior managers, and managers Ensure appropriate talent selection, organization and leadership for major areas of the organization Establish and implement strategies that have long-term (5+ years) impact on business results in alignment with global objectives and directly impacting the organization s business strategy Reporting Lines Country Head (solid) Regional Head of Sales Main Tasks & Key Responsibilities Lead, oversee and control highly strategic activities and initiatives with significant impact on overall results and very high business risk potential Communicate market leadership position and vision/strategy aspiration to customers and internal stakeholders Drive market acquisition and retention strategies in order to maximize sales growth in the country and optimize profits Drive customer retention, business growth and profitability by supporting customer strategies, contract negotiations and supply chain management strategy Approve pricing, product mix, and brand portfolio policies for the function in the country Define improvement areas based on pipeline reporting in collaboration with sales effectiveness Analyze the value of key technologies and industry development and identify change needs for function in the country Establish appropriate processes and infrastructure to support growth, sales performance and optimize resource utilization Support key customers and drive collaboration and cross selling activities in the country Steer systems for monitoring competitive activity and dissemination of information and best practices to relevant parties Establish appropriate processes and infrastructure to support growth, sales performance and optimize resource utilization Formulate and roll out mechanisms to ensure sales performance management reporting and direct and approve major sales strategy and development projects Analyze complex issues extensively and conceptualize improvements/ changes in sales methods and techniques Deliver innovation that directly influence the way the function is operating and making money in the country Reach agreement with external parties to accept complete proposals and programs where there is little interest in cooperating or participating Negotiate and authorize critical agreements/ contracts, changing terms and conditions significantly where required Lead, direct, coach and develop performance of the country sales team Negotiate critical agreements/contracts with other departments and 3rd parties Develop strong, trusting relationships with senior business leaders across DHL and partner organizations Influence others across DHL and externally as an internally and externally recognized thought leader representing the Group Experience / Qualification At least 20 years in Freight forwarding Sales Post Grad degree Skills Sales Management, Sales Strategy, New Business Development, Revenue Growth, Budgets, Account Management, Market Trends, Product Development Strategy, Change Management, Pricing, DHL Business Knowledge, Business Processes, Business Strategy, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, Facilitation, Negotiation, People Management

Process:- Tata motors Finance process. Salary : 17000/- in hand -HSC OR GRAD +min 3 months any sales experience -Shift timing: 9:30am - 6:30pm -Fixed Sunday off -Need immediate joiner Required Candidate profile HSC is mandate Job location - Majiwada Thane (w)- 400607 To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Namrata:- 8624868754