2431 Customer Retention Jobs - Page 30

Prayatna-Centre for Child Development-Cochin is looking for Customer Relations Executive to join our dynamic team and embark on a rewarding career journey Build and maintain strong relationships with customers Serve as a point of contact for customers and manage customer accounts Respond to customer inquiries and provide support and assistance as needed Collaborate with other departments to resolve customer issues and ensure customer satisfaction Provide required information to customers Prepare reports on customer account activity and performance Adhere to all customer service standards and protocols Excellent communication and interpersonal skills Ability to build and maintain strong relationships with customers Strong problem-solving and analytical skills

About the Business Group The Commercial Vehicle and Construction Equipment (CVCE) department is a part of Retail Lending business of the bank which offers CVCE Loans to all categories of customers Pan India. About the Role Sales Manager is part of the Bank s frontline team, the representative of Bank for the customer whose primary responsibility is to onboard new CVCE loans Customers and explore additional funding avenues for existing CVCE customers. They have to source CVCE business with the right mix of Used and New with the optimal channel mix, maintaining the target placement yield and fee. Details of the Role Department Retail Lending Grade AM/ DM/ M/ SM Sub-Department RL- Wheels Reporting (Business) M/ SM/ AVP Location Mumbai Reporting (Matrix) Key Responsibilities Business Goals & Profitability Responsible to ensure achievement of volume targets of CVCE loans Business with right business mix of New and Used with required channel mix, yield and fee with higher throughput from each off roll resource Audit, Compliance, and Risk Management Responsible for driving PDD collection and ensuring that thresholds are not breached Ensure risk and compliance through quality customer sourcing, timely and satisfactory closure of all regulatory points Sales and Channel Development Meet existing CVCE customers to understand their repeat funding requirement and onboard New to Bank CVCE customers to drive volumes Responsible for ensuring end-to-end processing of cases by liaising with cross functional departments Establish relationships and enhance engagement with branches and channel partners Each relationship to be pitched with liability relationship and getting SI from existing and opening of new accounts Adoption of Siddhi Application to enhance efficiency in Sales Team Improve contribution of PSL in portfolio Customer Experience Oversee fulfilling customer journey with seamless processing and offering a host of banking solutions leading to customer delight. Make Axis Bank the financier of first choice by ensuring best in class TAT Responsible to increase customer retention and engagement to improve Net Promoter Score and customer satisfaction. Collaboration and People Priorities Ensure minimum RO attrition by providing timely guidance Drive various people agenda, including but not limited to, values, talent management, internal mobility, culture, learning and developments Qualifications: Graduation/post-graduation from a recognized institute 0-2 years of work experience (secured loans preferred) Role Proficiencies Strong sales orientation Adept at communication (English and local language) and interpersonal skills Proficiency in managing clients, partner relationships, diverse stakeholders and channels Ability to align with objectives and new initiatives of the bank Skill in managing team efficiently and productively Competence in managing within a dynamic, priority-setting environment Strong risk and compliance mindset

As a member of the Adoption organization, the Implementation Consultant will ensure the smooth enabling and adoption of product features for Zenoti s customers within our platform. You will be using your technical skills, in-depth knowledge of Zenoti s product to analyze and map the customers business requirements to enhance and/or implement product features configurations within their Zenoti application in support of their business processes. You will work with customers to support validation of the solution and share best practice guides and starter kits for a successful adoption. If you love to work collaboratively with internal teams and our customers to help them succeed in their business, we would love to hear from you. Requirements What will I be doing Consult, solution and configure Zenoti to meet customer s business processes Solution, design and setup proof of concepts and configure functionality for our existing customers ensuring successful adoption of new and existing product features. Identify any risks based on current product capabilities, and define and drive mitigation plans as part of customer engagement. Address customer issues and concerns in a timely fashion to ensure customer satisfaction Stay up-to-date with product knowledge, business flow, sales and delivery process and market dynamics. Maintain complete documentation and follow organizational processes to ensure the successful adoption of Zenoti products. Ensure the adherence to SLAs, and key metrics according to the organization s goals and objectives Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations. What skills do I need 1- 4 years experience in implementing enterprise SaaS software systems Proven business solution consulting experience or equivalent in an external customer facing role. Deep knowledge of advanced features in MS Excel working with large and complex data sets; working knowledge of database systems a plus Strong understanding of business metrics, KPIs and related business intelligence reports and visualizations, and working with development teams to build them. Ability to communicate in business terms with non-technical customer stakeholders and translate their requirements into business solutions. . A technology-centric background with experience in business and system analysis. Strong logical, analytical, and problem-solving skills Excellent written and verbal communication skills Ability to manage and work in a fast-paced environment across multiple projects Good to have knowledge of Web Design using HTML, JavaScript Good to have working knowledge of iOS and Android applications. Good to have knowledge of accounting software and ecommerce integrations Benefits You will receive an attractive compensation benefit. You will receive medical coverage for yourself and your immediate family. We believe in holistic, enriching lives. We want you to work passionate, but sane hours. Our employees receive unlimited vacation, in turn we expect employees to act with integrity. Employees are served healthy breakfast, lunch and snacks on every weekday. Social activities are part of our culture; regular outings include company celebrations, team outings, movies, social work, outdoor activities and more.

Title Sales Associate Reporting to Store Manager Skip Level Areas Operations Manager About Lenskart With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers. About the Role A Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to customers. He/she plays a key role in driving the revenue achieved by the store. Responsibilities Area Activities expected to be performed by a Lenskart Sales Associate Customer focus: Driving Net Promoter Score Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Personal attributes & competencies Minimum qualification: 12th pass; Graduates preferred Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority Note : Family Insurance Policy and Monthly Incentive policy Professionalized Training with Lenskart Academy ( Mandatory )

Title Sales Associate Reporting to Store Manager Skip Level Areas Operations Manager About the Role A Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to customers. He/she plays a key role in driving the revenue achieved by the store. Responsibilities Area Activities expected to be performed by a Lenskart Sales Associate Customer focus: Driving Net Promoter Score Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Personal attributes & competencies Minimum qualification: 12th pass; Graduates preferred Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority Role & responsibilities Note : Family Insurance Policy and Monthly Incentive policy Professionalized Training with Lenskart Academy ( Mandatory )

Title Sales Associate Reporting to Store Manager Skip Level Areas Operations Manager About the Role A Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to customers. He/she plays a key role in driving the revenue achieved by the store. Responsibilities Area Activities expected to be performed by a Lenskart Sales Associate Customer focus: Driving Net Promoter Score Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Personal attributes & competencies Minimum qualification: 12th pass; Graduates preferred Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority Role & responsibilities Note : Family Insurance Policy and Monthly Incentive policy Professionalized Training with Lenskart Academy ( Mandatory )

Title Sales Associate Reporting to Store Manager Skip Level Areas Operations Manager About the Role A Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to customers. He/she plays a key role in driving the revenue achieved by the store. Responsibilities Area Activities expected to be performed by a Lenskart Sales Associate Customer focus: Driving Net Promoter Score Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Personal attributes & competencies Minimum qualification: 12th pass; Graduates preferred Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority Role & responsibilities Note : Family Insurance Policy and Monthly Incentive policy Professionalized Training with Lenskart Academy ( Mandatory )

Title Sales Associate Reporting to Store Manager Skip Level Areas Operations Manager About the Role A Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to customers. He/she plays a key role in driving the revenue achieved by the store. Responsibilities Area Activities expected to be performed by a Lenskart Sales Associate Customer focus: Driving Net Promoter Score Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Personal attributes & competencies Minimum qualification: 12th pass; Graduates preferred Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority Role & responsibilities Note : Family Insurance Policy and Monthly Incentive policy Professionalized Training with Lenskart Academy ( Mandatory )

Reporting to Store Manager Skip Level Areas Operations Manager About the Role A Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to customers. He/she plays a key role in driving the revenue achieved by the store. Responsibilities Customer focus: Driving Net Promoter Score Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Personal attributes & competencies Minimum qualification: 12th pass; Graduates preferred Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority Note : Family Insurance Policy and Monthly Incentive policy Professionalized Training with Lenskart Academy ( Mandatory ).

Reporting to Store Manager Skip Level Areas Operations Manager About the Role A Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to customers. He/she plays a key role in driving the revenue achieved by the store. Responsibilities Customer focus: Driving Net Promoter Score Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Personal attributes & competencies Minimum qualification: 12th pass; Graduates preferred Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority Note : Family Insurance Policy and Monthly Incentive policy Professionalized Training with Lenskart Academy ( Mandatory ).

Develop full understanding of the Apptio suite of products, including: The value proposition and sales messaging Best practices for deployment and maintenance Out of the box reports Own a set of accounts and drive product adoption, renewal and expansion Be a strategic advisor, establish and build strong customer relationships Work with the Professional Services team to ensure all customers successfully complete the onboarding process and a seamless transition occurs to the Customer Success Team Understand Customer’s use cases and ensure that those asks are implemented by working closely with Product Managers, Engineering and Support teams. Ensure customers create an adoption/rollout plan to ensure they are confident in successfully socializing and embedding the Apptio products. Assist the customer with the creation and ongoing adoption of their TBM Roadmap and supporting Use Cases to drive value from Apptio products. Ensure Customer realizes maximum value by providing required support, product training and business reviews which in turn leads to retention Monitor active customer support tickets, working with the support team as needed to ensure timely resolution and escalate as needed. Collaborate with the Turnkey Admin Services (TAS)/Shared Managed Services delivery team to ensure customer technical outcomes and month end processes are accomplished Become a Platform Health Expert, effectively communicating technical knowledge and Operational Excellence to educate customers on best practice and ensure they maintain a healthy platform Conduct regular cadence with the Customer and update them regarding the new features/releases of Apptio Products and helping them understand what value they bring to the table Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise Proven experience in B2B SaaS environment delivering against operational metrics focused on outcomes and value, adoption and renewal Excellent communication and relationship-building skills Ability to effectively present information (oral and written) and respond to customer questions in one-on-one and group settings Ability to prioritize and multitask in a fast-paced environment 4-7 years of industry experience At least a 3-year college degree in associated field.

As a Team Lead, your responsibilities will include. Work allocation and management of day-to-day work of the team On-time delivery of services with absolute best quality Supporting and mentoring of the team Be first point of escalation for your team members. Setting goals, monitoring performance of team members, Quarterly Check-ins and annual appraisals Providing necessary support to your reporting manager Coordination and collaboration with Regional Leads on activities pertaining to your team and share updates on a regular basis. As a CSM, your responsivities will include Own a set of accounts and drive product adoption, renewal and expansion Be a strategic advisor, establish and build strong customer relationships Deliver value associated with customer investment in Apptio’s Cloudability Products Understand Customer’s use cases with respect to FinOps and ensure that those asks are implemented by working closely with Product Managers, Engineering and Support teams. Ensure Customer realizes maximum value by providing required support, product training and business reviews which in turn leads to retention Conduct regular cadence with the Customer and update them regarding the new features/releases of Apptio Products and helping them understand what value theybring to the table Required education Bachelor's Degree Required technical and professional expertise Strong understanding of Cloud Computing concepts and hands on experience in AWS / Azure / GCP / OCI Knowledge of the SaaS industry and software products Excellent communication and relationship-building skills Ability to effectively present information (oral and written) and respond to customer questions in one-on-one and group settings Ability to prioritize and multitask in a fast-paced environment 7-10 years of industry experience 2-3 years of team leading/management experience (10–15 member team) At least a 3-year college degree in associated field. Preferred technical and professional experience

My name is Ashwini, HR Recruiter @ Wroots Global. we'd like to invite you to apply for any of our Customer Service positions and Inside Sales Role avail this opportunity to make your career in reputed company. Hiring for Both International & Domestic BPO. We are looking For Fresher & Experienced Candidates. Cab is provided both ways. 5 Days working. Any 2 days off Salary 2.5 to 6 Lacs Candidates should be fluent in English & Hindi. Interested Candidates Contact Ashwini 9036455354. We also have openings with other MNC companies. - Fresher's - 12th Pass with min 6 months experience in international voice. - 5 days working 2 days off. - Salary Up to 6L Contact : Ashwini 9036455354 EMAIL: ashwini@wrootsglobal.in

About the Role A Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to customers. He/she plays a key role in driving the revenue achieved by the store. Responsibilities Area Activities expected to be performed by a Lenskart SalesAssociate Customerfocus: Driving Net Promoter Score Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions Achievingsales Vs.Plan&SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Storeupkeep& maintenance Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Personal attributes & competencies Minimum qualification: 12th pass; Graduates preferred Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority

About the Role A Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to customers. He/she plays a key role in driving the revenue achieved by the store. Responsibilities Area Activities expected to be performed by a Lenskart SalesAssociate Customerfocus: Driving Net Promoter Score Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions Achievingsales Vs.Plan&SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Storeupkeep& maintenance Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Personalattributes&competencies Minimum qualification: 12th pass; Graduates preferred Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority

Title Sales Associate Reporting to Store Manager Skip Level Areas Operations Manager About Lenskart With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers. About the Role A Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to customers. He/she plays a key role in driving the revenue achieved by the store. Responsibilities Area Activities expected to be performed by a Lenskart Sales Associate Customer focus: Driving Net Promoter Score Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Personal attributes & competencies Minimum qualification: 12th pass; Graduates preferred Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority Note : Family Insurance Policy and Monthly Incentive policy Professionalized Training with Lenskart Academy ( Mandatory )

Title Sales Associate Reporting to Store Manager Skip Level Areas Operations Manager About Lenskart With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers. About the Role A Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to customers. He/she plays a key role in driving the revenue achieved by the store. Responsibilities Area Activities expected to be performed by a Lenskart Sales Associate Customer focus: Driving Net Promoter Score Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Personal attributes & competencies Minimum qualification: 12th pass; Graduates preferred Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority Note : Family Insurance Policy and Monthly Incentive policy Professionalized Training with Lenskart Academy ( Mandatory )

Title Sales Associate Reporting to Store Manager Skip Level Areas Operations Manager About Lenskart With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers. About the Role A Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to customers. He/she plays a key role in driving the revenue achieved by the store. Responsibilities Area Activities expected to be performed by a Lenskart Sales Associate Customer focus: Driving Net Promoter Score Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Personal attributes & competencies Minimum qualification: 12th pass; Graduates preferred Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority Note : Family Insurance Policy and Monthly Incentive policy Professionalized Training with Lenskart Academy ( Mandatory )

Title Sales Associate Reporting to Store Manager Skip Level Areas Operations Manager About Lenskart With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers. About the Role A Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to customers. He/she plays a key role in driving the revenue achieved by the store. Responsibilities Area Activities expected to be performed by a Lenskart Sales Associate Customer focus: Driving Net Promoter Score Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Personal attributes & competencies Minimum qualification: 12th pass; Graduates preferred Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority Note : Family Insurance Policy and Monthly Incentive policy Professionalized Training with Lenskart Academy ( Mandatory )

JOB OVERVIEW: The incumbent will be a subject matter expert in the animal health nutrition portfolio and will gain a deep understanding of market dynamics of respective zone/territory, grow market share, improve customer experience & drive growth by leading the field staff. S/he will work in the field with Animal Nutrition BD team, leading & mentoring the field staff with an additional objective of customer retention and customer base expansion. Responsible for coordination with business head, other key stake in domestic market to maintain competitiveness. KEY STAKEHOLDERS INTERNAL : BD, Operations, Supply Chain KEY STAKEHOLDERS: EXTERNAL : Customers REPORTING STRUCTURE: (Reports To/ Direct Reports Y/N) Reports to: Manager ANH - PNS, RELEVANT EXPERIENCE: Minimum 5 yrs. of experience in people management role Exposure to key account business Futuristic approach, optimistic, team player Experimental, competitive in nature with generous personality KEY ROLES/RESPONSIBILITIES: Business planning and strategy making for the sales growth in his zone (review, analysis and implementation) Directly involved in direct and indirect sales to drive the team towards budget achievement Handling a team of sales managers Aligning his team to business expectation and organizational objectives Making his team compliance to MIS, sales force and other company policies Handling assigned key account and developing new key account business in his zone Making short term and long term goals for business development Participating in industry specific conferences, trade shows to represent company in line with companys business strategies Working as single point of contact among his team and other stakeholders Reviewing sales on monthly, quarterly and annual basis for himself and his team Keeping regular contact with team members and maintain healthy relationship and communication with team members Market review of new products and services and competitors activities Keeping up-to-date about company products, services and schemes De-risking of polarized business in his zone by self involvement Maintaining balance between revenue and expenditure Minimizing attrition and reducing turnaround time COMPETENCIES: COMPETENCIES: Good communication skills Customer orientation High levels of initiative, self-motivation and energy with an ability to work well within a commercial team A high attention to detail with an ability to follow through on commitments Stakeholder management and creative problem solving

Senior Manager - Strategy Strategy Bengaluru, Full Time Roles and Responsibilities We are seeking a highly analytical and execution-focused professional to join our Strategy team as a Senior Manager - Strategy . This role will be pivotal in driving sales operations, financial planning & analysis (FP&A), strategic growth initiatives, and performance management across the business. The ideal candidate will bring a strong blend of data-driven decision-making, operational rigor, and cross-functional collaboration, ideally with experience in real estate or allied industries. Key Responsibilities Strategy, FP&A and Business Reporting Partner with finance to lead monthly, quarterly, and annual business forecasting, budgeting, and variance analysis. Develop business dashboards, KPI trackers, and MIS reports to support senior leadership decision-making. Drive insights from data to identify opportunities for growth, margin improvement, and cost optimization. Strategic Initiatives & Planning Lead cross-functional projects aimed at business growth, market expansion, pricing optimization, and customer retention. Support long-term strategic planning exercises, including competitive benchmarking, customer segmentation, and new product launch analysis. Manage sales pipeline analytics and forecasting, ensuring accuracy and alignment with market trends. Leadership Engagement Prepare and present business performance updates for CXO reviews and board meetings. Collaborate with senior leadership across functions to track KPIs and drive accountability. Sales Operations & Enablement Streamline and manage end-to-end sales operations processes including territory alignment, Inventory management, Incentive planning, and Pipeline management. Lead sales performance reviews and ensure alignment between business goals and execution. Drive sales enablement initiatives to improve productivity, onboarding, and knowledge transfer. Process Excellence & Tools Identify process gaps and implement scalable, tech-enabled solutions to improve efficiency. Drive adoption and optimization of CRM tools like Salesforce for pipeline visibility and opportunity tracking. Lead initiatives on automation, workflow redesign, and process re-engineering. Preferred qualifications MBA or equivalent in Business, Finance, Strategy, or related field. 6-10 years of experience in strategic roles involving FP&A, sales operations, or corporate planning. Strong preference for candidates with real estate, coworking background Proven track record of handling leadership reviews and strategic presentations. Proficient in tools such as Salesforce, Power BI/Tableau/Looker & Excel Strong analytical, interpersonal, and communication skills.

Maintain and manage the LeadSquared CRM system, ensuring data accuracy and regular updates Refine and develop CRM workflows, scripts, and automation to enhance the customer experience Manage and analyze large datasets using Advanced Excel tools (e g , pivot tables, macros) Collaborate with cross-functional teams (sales, academic, and support) to streamline interactions Address and troubleshoot CRM issues; act as the go-to person for system-related queries Monitor CRM performance and customer service KPIs; generate insights and suggest improvements Train users on new CRM features and best practices Lead initiatives for data clean-up, segmentation, and customer retention strategies Educational Qualification A bachelor s degree in any discipline is assumed, though the JD does not specify Preferred backgrounds would be in Business Administration, Information Systems, Computer Applications, or related fields, considering the technical and operational nature of the role

Job Description Position Customer Retention Officer No. of Positions 1 Department Customer Retention Team Function Operations Reporting to Manager -Collections Band 5 Location Jaipur Last date of submission Key Responsibilities Collections Sole responsibility of targets basis allocated base on Renewal collection and persistency targets through customer calling or physical visits to customer residences with prior appointment Ensure maintenance and sharing of daily customers trackers and conversion thereof, including review with Manager-Collections Convince customers and get renewal premium and policy continuation to continue insurance and giving retention tools like mode change/Partial withdrawal/PUA surrender/Loan etc. Timely depositing the cheque at the nearest MLI branch/ bank branch within 24 hours of the cheque collection Effectively handling customer escalations, 100% resolution of customer queries & concerns including tracking of service requests raised, providing clarity to required customers on special revival scheme, change in term, short premium bucket to resolve financial constraint and retain customers Ensuring follow up on critical document like Health Declaration Form / tele underwriting/home visits medical/ ECS Mandate/ complaint letters on silent grief and obtaining new contact details getting update through branch operations Measure of Success 100% completion of assigned activities by 7th of every month Completing daily face to face meetings as per goal sheet Driving Top 30 high value cases with 100% meeting Providing 100% resolution to customers query !00% Tracking and timely closure of service request if logged for any of the allocated customers Maximizing positive portfolio (Promise to Pay) by providing right advice to customers to continue insurance and giving retention tools like mode change/Partial withdrawal/PUA surrender/Loan Driving Special revival scheme and change in term to resolve financial constraint By ensuring 100% meetings on silent grief cases Collecting written grievance from the customer and getting it logged in system Percentage of customer retention from allocated base surrendering the polices by explaining insurance benefits, ulip retention tools, switching, long term growth, comparison with other financial products Conversion of non ECS base to E-NACH/ECS by explaining benefits of continuing policy on E-Nach/ ECS for huddle free payment Ensuring collection and registration along with necessary documents of auto pay mandates from customers on non auto pay Desired qualification and experience Graduation in any stream with prior experience in insurance, customer services profile. Prior experience in renewal retention team is an added advantage Knowledge and skills required Ability to handle pressure and work in a competitive environment. Open to learning, Very High Process orientation , Effective communication skills. Should have a personal vehicle and smart phone

We re looking for a Growth Executive who goes beyond handling support tickets. This role is for someone who understands people, enjoys building relationships, and is committed to delivering exceptional customer experiences. You will interact with customers across calls, WhatsApp, Instagram, and web chat - not just to solve problems, but to understand their needs, anticipate concerns, and support long-term satisfaction and loyalty. Details: Key Responsibilities Understand customer psychology and build meaningful relationships through empathetic, value-driven conversations beyond surface-level support. Handle customers with care, building lasting rapport and trust across various personal and digital touchpoints. Identify reasons for dropouts by listening closely and converting insights into actionable strategies that drive customer retention. Engage comfortably with diverse customer profiles, adapting communication and approach accordingly. Engage actively across platforms like calls, WhatsApp, Instagram, and web chat to offer timely, polite, and personalized assistance. Anticipate customer needs and proactively address issues or concerns ensuring a smooth and satisfying experience. Champion customer satisfaction by going the extra mile in every interaction, aiming to build trust, value, and long-term loyalty. Requirements Skills: Strong communication and interpersonal skills. Empathy and active listening ability. Ability to multitask and manage conversations across platforms. Fast typing and basic proficiency in MS Excel and Word. Ability to work under pressure and meet deadlines. Passionate about customer interaction. Willing to learn, adapt, and grow with the team. Positive attitude and a problem-solving mindset. Gender: Female preferred, but male candidates are also encouraged to apply. Personality Fit: Someone who sees customer conversations as a two-way relationship, not just a support task. Apply for this Role Your Phone Number Your Date of Birth Your Current Location Your Profile URL How did you know about this opening?

We are seeking a skilled Advertising & Performance Marketing Specialist -- Ecommerce to lead our digital campaigns and drive growth across quick commerce and e-commerce platforms. The role involves planning, executing, and optimizing high-impact performance marketing campaigns; managing budgets; collaborating with cross-functional teams; and ensuring strong partnerships with key platforms like Blinkit, Zepto, Amazon, Flipkart, and Swiggy Instamart. Key Responsibilities: Campaign Planning & Execution Develop and execute performance marketing campaigns tailored to quick commerce and e-commerce channels. Plan and implement platform-specific promotions, sponsored listings, banner ads, and co-branded campaigns. Collaborate with platform partners to launch exclusive offers and initiatives. Optimization & Analysis Monitor key campaign metrics (CTR, CPA, ROAS, conversion rates) and optimize continuously. Run A/B tests, keyword optimization, and creative experiments to improve campaign performance. Leverage analytics dashboards and data insights to identify trends, gaps, and opportunities. Budget Management Allocate budgets efficiently across platforms and monitor ROI daily, weekly, and monthly. Recommend budget adjustments based on campaign performance and business priorities. Report regularly on budget utilization and effectiveness. Collaboration & Coordination Work closely with creative and content teams to develop high-performing ad creatives. Align campaign objectives with sales, e-commerce, and supply chain teams. Ensure adequate inventory during campaigns and seamless cross-team execution. Platform & Market Analysis Stay updated on platform algorithms, ad innovations, and quick commerce trends. Conduct competitor benchmarking and consumer behavior analysis to refine targeting strategies. Use insights to recommend new initiatives and growth opportunities. Customer Retention & Loyalty Design targeted campaigns to re-engage dormant customers and encourage repeat purchases. Develop strategies to reduce churn and increase customer lifetime value. Account & Relationship Management Build and maintain strong relationships with quick commerce and e-commerce platform partners. Negotiate trade terms, promotional agreements, and pricing with stakeholders. Act as the primary point of contact for all platform-related advertising and marketing activities. Product Visibility & Merchandising Optimize product listings, search keywords, category placements, and digital shelf presence. Ensure accuracy and brand alignment in product descriptions, imagery, and pricing. Execute merchandising plans, bundling, and seasonal campaigns to maximize visibility. Sales Monitoring & Reporting Track sales performance across platforms and prepare detailed KPI and campaign effectiveness reports. Use analytics tools to recommend corrective actions to address performance gaps. Customer Experience & Feedback Monitor customer reviews and take steps to enhance ratings and resolve concerns. Ensure a seamless customer experience in collaboration with internal and external teams. Market & Competitor Intelligence Keep abreast of competitive activity and recommend strategies to maintain a market edge. Monitor quick commerce trends and customer preferences to stay ahead of the curve. Desired Candidate Profile: Must-Have: Proven experience in performance marketing and advertising for e-commerce/quick commerce platforms. Expertise in campaign planning, budget management, and analytics. Strong understanding of platform algorithms and consumer behavior in the digital retail space. Excellent negotiation and account management skills. Proficiency in analytics tools, Excel, and platform dashboards. Preferred: FMCG/Q-commerce experience. Experience with customer retention and loyalty campaigns. Knowledge of merchandising and inventory planning in an online environment.