Head of Customer Relationship Management (CRM Head)

Role Overview: You are being offered a full-time on-site role as the Head of Customer Relationship Management (CRM Head) for a Real Estate development firm based in Gurugram. Your primary responsibilities will include leading and managing customer retention strategies, overseeing customer segmentation initiatives, and implementing customer-centric approaches to enhance customer experience. You will be required to analyze customer data, mentor the CRM team, and collaborate effectively with cross-functional teams to drive customer satisfaction and loyalty. Key Responsibilities: - Proficiency in Customer Retention and strategies for enhancing Customer Experience - Strong Analytical Skills and experience in Market Segmentation - Proven Team Management and leadership abilities - Deliver better than the industry benchmarks on collections as well as customer engagement - Work closely and seamlessly with channel partners in a clear transparent manner - Exceptional problem-solving and decision-making skills - Excellent communication and interpersonal skills - Excellent stakeholder management skills - ability to engage own team and cross-functional stakeholders - Experience in CRM platforms and tools is an advantage - Collaborate closely with Sales and Projects departments to deliver excellent customer experience - Ensure minimal or zero litigation on account of customer relationship management - Ability to leverage technology to draw insights and develop action plans in the best interest of the company - Attention to detail - ensure error-free documentation with the customer as well as regulatory authorities Qualifications: - Proficiency in Customer Retention and strategies for enhancing Customer Experience - Strong Analytical Skills and experience in Market Segmentation - Proven Team Management and leadership abilities - Deliver better than the industry benchmarks on collections as well as customer engagement - Work closely and seamlessly with channel partners in a clear transparent manner - Exceptional problem-solving and decision-making skills - Excellent communication and interpersonal skills - Excellent stakeholder management skills - ability to engage own team and cross-functional stakeholders - Experience in CRM platforms and tools is an advantage - MBA or equivalent qualification in Business, Marketing, or related field preferred - Background in real estate, technology, or a related sector is a must - Minimum 15 years of total experience (Note: Additional details about the company were not provided in the Job Description),