3980 Customer Retention Jobs - Page 27

Efficiently handling inbound and outbound calls and transfer them to relevant agent, communicating with responses to client through various channel like email, social media etc. Making appointments that fit into the schedule of client& attorney etc

Work with customers to help them solve issues they have with using Zenoti Own customer reported issues and see problems through to resolution Consult with customers to ensure their business operations run effectively on Zenoti Follow all defined processes in the team when working on issues Be part of the ticketing system and handle the client reported issues. Be proud of what you work on, obsess about the quality of the work you produce Influence the direction of the product by providing feedback about challenges customers have with using our product What Skills do I need 4 to 8 years in supporting web-based enterprise applications A willingness to solve problems for our customers A technolo...

Roles & Responsibilities: Taking ownership of customer issues reported and seeing problems through to resolution Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using LeadSquared Ask customers targeted questions to quickly understand the root of the problem Resolving all customer issues in time bound manner Comply with the SLA for issue resolution Onboarding new customers: Providing Admin and User trainings e t c (over web and in-person) Talk clients through a series of actions, either via phone, email or chat, until they ve solved a technical issue Work closely with technical teams to enhance the quality of existing products Manage and monito...

The Customer Care Executive is responsible for contact management to strengthen the customer relationship which is the key to retention. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: Should be able to set the targets for the renewals based on the monthly portfolio To support the branches for retention, and renewals & increase the branch revenue via price in

Customer Retention Strategy : Develop and implement retention campaigns to reduce churn and enhance customer loyalty. Contract Renewals: Manage end-of-term contract negotiations, ensuring timely renewals and upselling opportunities. Win-Back Initiatives: Identify and re-engage former customers through targeted outreach and customized offers. Customer Insights & Feedback: Analyze churn data, conduct exit interviews, and use insights to improve retention tactics. Cross-Functional Collaboration: Work with Sales, Customer Service, and Marketing to ensure seamless customer experience. Performance Monitoring: Track KPIs such as churn rate, renewal rate, and win-back success; report to senior leade...

Job Title: Associate Location: Andheri, Mumbai Department: [Category / Operations / Supply / Growth / Customer Experience] Reporting to: Dy-Manager / AGM About BelleVie BelleVie is a fast-growing, tech-enabled home services platform dedicated to delivering premium services in residential communities. From professional cleaning to the Women Salon category, we connect customers with skilled, trained, and verified service professionals ensuring quality, trust, and convenience at every step. We are looking for ambitious and driven individuals to join our team and help shape the future of home services. Role Summary As an Associate at BelleVie, you will be responsible for executing day-to-day cat...

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business they were made just right for you. Job Pur pose MC is the local Mortgage Specialist who will be the lead for driving the Mortgage business in the territory and will have key deliverables of Mortgage volumes and ...

Role & responsibilities Sales Planning & Monitoring Achieving monthly & Quarterly order intake & volume targets for the assigned geographical area. Increasing business among retention & conversion customers in order to meet overall business objective of the organization. Forecasting Business month on month and analysis and implement corrective actions Sales trend analysis Monitoring teams performance and motivating them to reach targets Monthly Business review with AGM Sales Managing various sales Channels Monitoring customer satisfaction during order execution phase Align target setting and achievement of target for the KAM , keeping in view continuous increase in order intake, market share...

Software Engineer II Storage Platform Are you ready to be at the forefront of managing and modernizing one of the most critical data infrastructures in the cybersecurity worldJoin Mimecast s Storage Platform team, where we maintain a massively distributed data storage system archiving petabytes of customer emails, ensuring security, compliance, and availability at scale. Why This Role Is Exciting This is not just another engineering job. You will be instrumental in transforming how we handle data retention by modernizing and scaling a key service responsible for ensuring strict accordance with customer retention policies, as well as any new required microservices. Imagine working on cutting-...

About The Role JOB Role- Acquisition of New Client (NTB) through external individual efforts for Current Account, Savings Account Products of the bank. Customers to be sourced from individuals, small businesses, trusts, associations, societies, corporates. Revenue Generation, Customer Acquisition, Customer Retention, Cost Efficiency Through adherence to products, processes and regulatory requirements Handhold acquired customers for the initial 3 month period to deepen relationship values before passing it to the Branch Banking team Maintaining Avg Quarterly Balance Conducts regular promotional and customer events to generate leads Cross selling of MF, Gold, Insurance and asset products. Job ...

About The Role Experience Level8 to 10 years overall ( 45 years in credit card domain) Key Responsibilities : 1. Data Management & Reporting: Develop and maintain robust MIS (Management Information System) for credit card products. Generate and automate regular reports and dashboards using SAS, SQL, Power BI, and Excel. Perform detailed credit card portfolio analysis, transaction trends, and product performance to provide actionable insights. Ensure timely delivery of accurate analysis reports to stakeholders and senior management. 2. Business Insights & Analytics: Conduct deep-dive analysis on credit card portfolios to identify growth opportunities and risks. Monitor key performance indicat...

About The Role JOB Role- Savings Account Products of the bank. Customers to be sourced from individuals, small businesses, trusts, associations, societies, corporates. Revenue Generation, Customer Acquisition, Customer Retention, Cost Efficiency Through adherence to products, processes and regulatory requirements Handhold acquired customers for the initial 3 month period to deepen relationship values before passing it to the Branch Banking team Maintaining Avg Quarterly Balance Conducts regular promotional and customer events to generate leads Cross selling of MF, Gold, Insurance and asset products. Job Requirement- Fresher or Graduate with appropriate experience (at least 1 year experience ...

About The Role JOB Role- Acquisition of New Client (NTB) through external individual efforts for Current Account, Savings Account Products of the bank. Customers to be sourced from individuals, small businesses, trusts, associations, societies, corporates. Revenue Generation, Customer Acquisition, Customer Retention, Cost Efficiency Through adherence to products, processes and regulatory requirements Handhold acquired customers for the initial 3 month period to deepen relationship values before passing it to the Branch Banking team Maintaining Avg Quarterly Balance Conducts regular promotional and customer events to generate leads Cross selling of MF, Gold, Insurance and asset products. Job ...

About The Role JOB Role- Acquisition of New Client (NTB) through external individual efforts for Current Account, Savings Account Products of the bank. Customers to be sourced from individuals, small businesses, trusts, associations, societies, corporates. Revenue Generation, Customer Acquisition, Customer Retention, Cost Efficiency Through adherence to products, processes and regulatory requirements Handhold acquired customers for the initial 3 month period to deepen relationship values before passing it to the Branch Banking team Maintaining Avg Quarterly Balance Conducts regular promotional and customer events to generate leads Cross selling of MF, Gold, Insurance and asset products. Job ...

About The Role JOB Role- Acquisition of New Client (NTB) through external individual efforts for Current Account, Savings Account Products of the bank. Customers to be sourced from individuals, small businesses, trusts, associations, societies, corporates. Revenue Generation, Customer Acquisition, Customer Retention, Cost Efficiency Through adherence to products, processes and regulatory requirements Handhold acquired customers for the initial 3 month period to deepen relationship values before passing it to the Branch Banking team Maintaining Avg Quarterly Balance Conducts regular promotional and customer events to generate leads Cross selling of MF, Gold, Insurance and asset products. Job ...

About The Role JOB Role- Acquisition of New Client (NTB) through external individual efforts for Current Account, Savings Account Products of the bank. Customers to be sourced from individuals, small businesses, trusts, associations, societies, corporates. Revenue Generation, Customer Acquisition, Customer Retention, Cost Efficiency Through adherence to products, processes and regulatory requirements Handhold acquired customers for the initial 3 month period to deepen relationship values before passing it to the Branch Banking team Maintaining Avg Quarterly Balance Conducts regular promotional and customer events to generate leads Cross selling of MF, Gold, Insurance and asset products. Job ...

Awarathon Awareness Initiatives Pvt Ltd is looking for Customer Success Associate to join our dynamic team and embark on a rewarding career journey Customer Relationship Management: Develop and maintain strong relationships with customers or clients, understanding their needs, goals, and challenges Onboarding: Assist new customers in getting started with a product or service, providing guidance, training, and support during the initial setup phase Product Knowledge: Acquire in-depth knowledge of the company's products or services to effectively address customer inquiries and provide solutions Account Management: Serve as the primary point of contact for assigned customer accounts, ensuring t...

Develop full understanding of the Apptio suite of products, including:? The value proposition and sales messaging? Best practices for deployment and maintenance? Out of the box reports? Own a set of accounts and drive product adoption, renewal and expansion? Be a strategic advisor, establish and build strong customer relationships? Work with the Professional Services team to ensure all customers successfully complete the onboarding process and a seamless transition occurs to the Customer Success Team? Understand Customer’s use cases and ensure that those asks are implemented by working closely with Product Managers, Engineering and Support teams. Ensure customers create an adoption/rollout p...

Serve as the first point of contact for residents and guests; handle daily queries and complaints efficiently. - Manage WhatsApp, phone, and email communication. - Oversee event planning, clubhouse bookings, and vendor coordination. - Maintain resident databases and generate financial reports through POS. - Promote community engagement during national festivals and events

Experience in Customer Handling, Mostly a presales role where they have to connect to the customers face to face. Coordinate with customers and resolve their queries Build & maintain relationships with a high standard of customer satisfaction. Required Candidate profile Any Graduate Experience in Customer Handling & Servicing Fluency in English & Kannada, Excellent communication Exp from Hospitality, Real Estate, Banking with prior experience in client facing role

Position:- Telecaller - Outbound Process (Sales) Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Location :- Viman Nagar, Pune Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication Salary Up To Fre :- 12,000 to 14,000 + incentives. Salary Up To Exp :- 14000 to 16000 + incentives. Salary Up To Regional language :- Up To 18000 + incentives Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment Job Interview Alert ! Contact HR Dhanshre...

Role & responsibilities Role & responsibilities Greetings from The Job Factory !! Job Summary: We are seeking highly motivated and enthusiastic undergraduate or graduate freshers/ experience to join our team as International Process Associates. The successful candidates will work on international processes, providing exceptional service to our global clients. For more details Call : HR Shruthi 9008812627 (call or whatsapp) Email id - shruthic@thejobfactory.co.in Role & Responsibilities: 1. Handle customer inquiries and resolve issues via phone, email, or chat 2. Provide product information and support to customers 3. Manage and document customer interactions 4. Meet productivity and quality ...

Email Campaign Management: Schedule, manage, and trigger email campaigns. Segment customer databases and implement targeted remarketing strategies. Analyze and report campaign performance and key metrics. Ensure all emails are optimized and comply with industry best practices. SMS Campaign Management: Schedule, trigger, and track SMS campaigns. Measure campaign success and generate performance reports. Push Notification Campaigns: Manage push campaign schedules and triggering across platforms. Analyze engagement data and optimize for better results. WhatsApp Campaigns: Deploy and monitor WhatsApp-based communication strategies. Deliver timely campaign reporting and insights. Customer Journey...

About Company We are a Silicon Valley based company focused on case acquisition for lawyers. Specifically, we focus on mass tort case acquisition, leveraging AI to improve case acquisition. We have a team of senior product, marketing, and engineering leaders from Silicon Valley, India, and Romania with proven experience in launching successful products. We provide a fast-paced environment, work on many exciting problem areas, opportunities to learn and grow, and excellent pay based on performance. Roles and Responsibilities Performance-oriented candidates with a minimum of 2 years of work experience in a US/Canada sales/cross-selling/lead generation process in an International BPO Responsibl...

Responsibilities: Handle customer queries across WhatsApp, Email & Social DMs, ensure quick resolutions, make follow-up/upsell calls, escalate issues, track FAQs, maintain brand tone, and meet KPIs like FRT, TAT, CSAT & conversions