2431 Customer Retention Jobs - Page 27

Greetings from Capita We are hiring for Executive Customer Support. Criteria: Undergraduate/Graduate with minimum 6 months of Retention & Upselling experience. Shifts: UK rotational with 2 rotational offs (comfortable with night shifts) Handle customer inquiries via phone calls to resolve their concerns and provide excellent customer service. Provide accurate information on products/services offered by the company to meet customers' needs. Maintain a high level of professionalism while handling difficult situations with empathy and patience. Contact: anchal.pandey@capita.com Anchal- 8655096340 Job location- Pune Magarpatta SWZ B-1, SEZ bldg, Behind tower no 8, Magarpatta, Pune.

No 1 Bank is hiring Graduates for below role Video KYC Officer Phone Banking Officer Service Assurance team Social Media Escalation Outbound NRI Customer Service Virtual Care Officer Retail lability-outbound Sale Call 8080126356 Ekta www.hyfly.in Required Candidate profile Tele Sales with good comms Graduation is mandatory Immediate joiners Executive is responsible to to engage with New to Bank + Existing customers of the Bank further Cross Sell Products of the Bank

Roles and Responsibilities : To achieve set targets and contribute to development and growth of business performing the role of an Account Manager, Collect with the key parameters. Candidate should be able to talk to the Entire Sales team with in the network on daily basis and update the feedbacks to the HOD. Plan new/existing contacts for customer retention, penetration and proactively meeting customer's requirements/problem resolution. Work with other internal departments/teams to resolve customer queries/issues to meet customer satisfaction/ service levels. Collect & Communicate market/competition information and implement business development initiatives. Candidates with less experience could be considered only if they have an exceptional sales track record. Corporate Sales, B2B Concept. Candidate Must be from corporate sales Background. At least 4-5 Years working experience. Must have Two wheeler with Valid License. Good Communication Skill & Good Personality. Will be responsible for Generating New Business in the assigned territory. Will be responsible for Increasing the Market Share of the Company in the assigned territory. Cross Selling of all Products Market Intelligence / Market Survey. Ensuring Smooth Collection with all the Customers. Retention of Existing Clients. Yield Management / Good interpersonal skill / Good presentation Skill. Aggressive on field sales. Educational Qualification : Graduation/ MBA (Regular).

Generate leads & business from assigned dealership as well as the open market Maintain a healthy relationship with Dealers for sales objective. Ensuring Post Disbursal Documents (PDD) updation RC, First EMI & Non starter collection & its updation to maintain the portfolio Timely Communication to dealers staff about the scheme / HO communication about payouts/RC, etc Ensure enhanced sourcing & business at the dealer counter(s) being managed Ensure proper implementation of all the finance schemes in operation at Dealer level & impart regular training on the same to the dealer Sales team Understanding of customers need and proper guidance / explanation of the finance schemes to the customers Daily sharing of MIS with case wise status of the leads given by dealership Minimum Nos. expected as per productivity matrix. Login to conversation to maintain the targeted ratio. Location: Mumbai,New Delhi,Pune,Bangalore,Hyderabad,Chennai

Location:- 2nd Floor, Brahma Rooftop Hotel Building, Opp to Podar School Katraj-Navale Bridge Road Pune 411046 Department:- Customer Service, Inbound, Outbound Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication / Average English. Salary:- 10,000 in-hand to 15,000 CTC plus incentives. Rounds of Interviews:- HR round Operations round How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact : - HR Shubham :- 9158966430

Greetings from THE JOB FACTORY !!! Hiring for TOP MNC Companies for International voice process - Fresher and experience voice/ non voice/semi voice sal upto 5.5LPA For more details For More Details Call : HR sangeetha N @ 9008816263 (call or whats app) Email id : thejobfactorysangeethan@gmail.com Role & Responsibilities: Respond to customer inquiries via phone, email, or chat in a timely and professional manner. Provide accurate information and troubleshoot customer issues to ensure satisfaction. Assist customers with order placements, cancellations, and returns. Maintain customer records and update accounts based on interactions. Resolve complaints and escalate issues to the appropriate department when necessary. Provide product recommendations and upsell where appropriate. Maintain a positive, empathetic, and professional attitude toward customers at all times. Meet or exceed customer service metrics, including response time, customer satisfaction, and resolution rates. Stay up-to-date with product knowledge and internal processes to provide the best support possible. Preferred Candidate Profile: Proven experience in a customer service role or similar position. Excellent verbal and written communication skills. Strong problem-solving abilities and the ability to handle difficult situations with professionalism. Ability to multitask and stay organized in a fast-paced environment. Strong interpersonal skills with a friendly and positive demeanor. Basic knowledge of CRM systems or customer service platforms is a plus. High school diploma or equivalent; a degree in business or related field is preferred. Perks and Benefits: Competitive salary with performance-based bonuses. Health and wellness benefits, including medical, dental, and vision coverage. Paid time off, including vacation and sick days. Opportunity for career growth and advancement within the company. Employee discounts and special offers. Work-from-home options (if applicable). Training and development programs to enhance skills and performance. Friendly and collaborative work environment. For More Details Call : HR sangeetha N @ 9008816263 (call or whats app) Email id : thejobfactorysangeethan@gmail.com

Greetings from THE JOB FACTORY !!! Hiring for TOP MNC Companies for International voice process - Fresher and experience voice/ non voice/semi voice sal upto 5.5LPA For more details Contact : HR Divyanshi @ 9972832623 (Call or whatsapp ) Email ID : divyanshithejobfactory@gmail.com Role & Responsibilities: Respond to customer inquiries via phone, email, or chat in a timely and professional manner. Provide accurate information and troubleshoot customer issues to ensure satisfaction. Assist customers with order placements, cancellations, and returns. Maintain customer records and update accounts based on interactions. Resolve complaints and escalate issues to the appropriate department when necessary. Provide product recommendations and upsell where appropriate. Maintain a positive, empathetic, and professional attitude toward customers at all times. Meet or exceed customer service metrics, including response time, customer satisfaction, and resolution rates. Stay up-to-date with product knowledge and internal processes to provide the best support possible. Preferred Candidate Profile: Proven experience in a customer service role or similar position. Excellent verbal and written communication skills. Strong problem-solving abilities and the ability to handle difficult situations with professionalism. Ability to multitask and stay organized in a fast-paced environment. Strong interpersonal skills with a friendly and positive demeanor. Basic knowledge of CRM systems or customer service platforms is a plus. High school diploma or equivalent; a degree in business or related field is preferred. Perks and Benefits: Competitive salary with performance-based bonuses. Health and wellness benefits, including medical, dental, and vision coverage. Paid time off, including vacation and sick days. Opportunity for career growth and advancement within the company. Employee discounts and special offers. Work-from-home options (if applicable). Training and development programs to enhance skills and performance. Friendly and collaborative work environment. For more details Contact : HR Divyanshi @ 9972832623 (Call or whatsapp ) Email ID : divyanshithejobfactory@gmail.com

We are Hiring for customer support, Technical support executive for voice/ chat/email for international BPO. only Work from office. salary: 27 K to 34 K CTC Qualification: UG/PG/Fresher shift: Rotational location: Jaipur/ Pune/Mohali/Mohali

Position:- Outbound Voice Process Location:- Viman Nagar Pune- 411014 Department:- Customer Service, Outbound Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication Salary:- 12200 (FIX)+Unlimited Incentive Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To Schedule Your Interview: Send your updated CV via WhatsApp or Call directly at the number below: HR Contact: Rushikesh Phone/WhatsApp: +91 9822961821

Process:- ICICI NPS (Retirement Plan) Candidate with good communication skills is required, Freshers or Min 6 months of BPO Experience is required, Graduate & HSC Candidates can apply. Salary:- 15000 to 25,000 Inhand(Depend on interview) How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Rohan :- 8177871758

Location:- Kapurbavadi junction, Majiwada Thane (w)- 400607 Process:- Domestic BPO Voice Process (Outbound Process) Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Salary: - Up to 15,000 + Unlimited Incentives Freshers and experience both can apply Good communication Marathi And Hindi Perks and benefits:- High Incentives and growth opportunities. How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Akshay:- 9822146578

Description We are seeking an experienced Sales Manager to lead our sales team in India. The ideal candidate will have a strong background in sales management, with a proven track record of driving revenue growth and achieving sales targets. Responsibilities Develop and implement effective sales strategies to drive revenue growth. Manage and lead the sales team to achieve targets and maximize performance. Identify new business opportunities and build strong customer relationships. Analyze market trends and competitor activity to inform sales strategies. Prepare and present sales forecasts, reports, and metrics to senior management. Conduct training and development programs for the sales team. Skills and Qualifications Bachelor's degree in Business Administration, Sales, or a related field. 12-15 years of experience in sales management or a related role. Proven track record of achieving sales targets and driving business growth. Strong leadership and team management skills. Excellent communication, negotiation, and interpersonal skills. Ability to analyze data and market trends to make informed decisions. Proficiency in CRM software and Microsoft Office Suite.

Retention Executive Position Overview Were looking for a detail-oriented and organized CRM & Analytics Executive to support our customer engagement and loyalty program initiatives. This role will be responsible for CRM platform operations, data uploads, campaign scheduling, and analytics reporting ensuring smooth execution and measurement of retention activities. Key Responsibilities CRM Operations Configure and schedule campaigns within the CRM platform across Email, SMS, Push, and WhatsApp. Maintain customer data hygiene, audience segments, and tagging within the platform. Assist in setting up automated journeys and recurring campaign workflows. Run A/B tests and track results for optimization. Campaign Performance Tracking Monitor daily and weekly campaign metrics: delivery, open rates, click-through rates, redemptions. Prepare campaign performance reports and dashboards. Track loyalty program metrics: enrollments, redemptions, tier upgrades, and engagement rates. Data Management & Analytics Upload, clean, and manage customer data files. Build and update customer cohorts based on recency, frequency, and monetary value. Generate basic insights from customer data to support campaign planning. Maintain databases and reporting dashboards. Key Skills & Qualifications 1-2 years of experience in CRM operations, campaign execution, or marketing analytics (hospitality/F&B/e-commerce preferred). Familiarity with CRM platforms. Strong proficiency in Excel/Google Sheets, basic data analysis, and reporting. Detail-oriented, organized, and process-driven. Good communication and coordination skills. Key Performance Indicators (KPIs) Campaign execution accuracy and timeliness Data upload and hygiene accuracy Campaign reporting and dashboard maintenance quality Loyalty program and campaign performance reporting

Designation/Grade will be based upon interview feedback. Position Overview We are looking for a dynamic, data-driven, and customer-centric Retention Marketing Manager to lead our guest engagement programs. This role will be responsible for developing and executing strategies to improve guest retention, manage our loyalty program, and oversee CRM operations ensuring timely, personalized, and impactful customer communications across channels. Key Responsibilities Retention Strategy & Execution Define and execute Barbeque Nations customer retention strategy to improve repeat visits and reduce churn. Build monthly and annual retention campaign calendars for birthdays, anniversaries, festive occasions, and feedback follow-ups. Conceptualize offers, promotions, and personalized engagement nudges based on customer segments and behaviour. CRM Platform & Campaign Management Coordinate with tech teams to manage the CRM platform Create and optimize customer journeys: welcome journeys, feedback requests, birthday offers, inactivity triggers, and loyalty tier upgrades. Build, maintain, and update customer segments based on recency, frequency, monetary value, and behavioural attributes. Execute campaigns across multiple direct channels: Email, SMS, Push Notifications, and WhatsApp. Track campaign performance metrics: open rates, click-through rates, redemption rates, and conversions. Loyalty Program Management Manage the loyalty programs design, benefits structure, rewards catalogue, and tier mechanisms. Track program performance: enrollments, active members, redemption rates, and incremental revenue contribution. Plan and launch loyalty-exclusive promotions, events, and upgrades. Coordinate with operations and technology teams for program integrations and enhancements. Data & Insights Work with the Retention Executive to analyze customer data, churn patterns, cohort performances, and campaign effectiveness. Generate actionable insights and recommendations to optimize campaign targeting, offer design, and customer journeys. Prepare regular reports and dashboards for leadership review. Cross-Functional Coordination Collaborate with marketing, operations, and digital teams for campaign execution. Align retention and loyalty efforts with business objectives, national marketing plans, and new menu or product launches. Coordinate with creative and content teams for campaign messaging and assets. Key Skills & Qualifications 6-8 years of experience in CRM, customer retention, or loyalty program management (preferably in hospitality, F&B, retail, or e-commerce). Strong knowledge of CRM platforms and direct marketing channels (Email, SMS, Push, WhatsApp). Data-driven with hands-on experience in campaign analysis, customer segmentation, and reporting. Excellent data management, analytical, project management and cross-functional collaboration skills. Strong communication skills, both written and verbal. Comfortable working in a fast-paced environment.

RL - Wheels:Sales Manager - CE - Hybrid About the Business Group The Commercial Vehicle and Construction Equipment (CVCE) department is a part of Retail Lending business of the bank which offers CVCE Loans to all categories of customers Pan India. About the Role Sales Manager is part of the Bank s frontline team, the representative of Bank for the customer whose primary responsibility is to onboard new Construction Equipment loans Customers and explore additional funding avenues for existing CE customers. They have to source CE business with the right mix of Used and New with the optimal channel mix, maintaining the target placement yield and fee. Details of the Role Department Retail Lending Grade AM/ DM/ M/ SM Sub-Department RL- Wheels Reporting (Business) M/ SM/ AVP Location Mumbai Reporting (Matrix) Key Responsibilities Business Goals & Profitability Responsible to ensure achievement of volume targets of CE loans Business with right business mix of New and Used with required channel mix, yield and fee with higher throughput from each off roll resource Audit, Compliance, and Risk Management Responsible for driving PDD collection and ensuring that thresholds are not breached Ensure risk and compliance through quality customer sourcing, timely and satisfactory closure of all regulatory points Sales and Channel Development Meet existing CE customers to understand their repeat funding requirement and onboard New to Bank CE customers to drive volumes Responsible for ensuring end-to-end processing of cases by liaising with cross functional departments Establish relationships and enhance engagement with branches and channel partners Each relationship to be pitched with liability relationship and getting SI from existing and opening of new accounts Adoption of Siddhi Application to enhance efficiency in Sales Team Improve contribution of PSL in portfolio Customer Experience Oversee fulfilling customer journey with seamless processing and offering a host of banking solutions leading to customer delight. Make Axis Bank the financier of first choice by ensuring best in class TAT Responsible to increase customer retention and engagement to improve Net Promoter Score and customer satisfaction. Collaboration and People Priorities Ensure minimum RO attrition by providing timely guidance Drive various people agenda, including but not limited to, values, talent management, internal mobility, culture, learning and developments Qualifications: Graduation/post-graduation from a recognized institute 0-2 years of work experience (secured loans preferred) Role Proficiencies Strong sales orientation Adept at communication (English and local language) and interpersonal skills Proficiency in managing clients, partner relationships, diverse stakeholders and channels Ability to align with objectives and new initiatives of the bank Skill in managing team efficiently and productively Competence in managing within a dynamic, priority-setting environment Strong risk and compliance mindset

Mega Walk in Drive is Going From Monday to Friday Interview Venue: HBR, DN2, Signet Tower Unit 804 8th Floor College More Sector 5, Saltlake Kolkata - 700091 We are looking for enthusiastic professionals for blended process who possess flawless communication and expertise in customer centric skills. If you have excellent customer handling skills, are tech-savvy, love learning and implementing new technology, with the passion to guide to customers, we would love to talk to you. Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9831388551 | 9147047910 | 9147047911 (10AM- 7PM ) Eligibility: Under Graduates and Graduates can apply. ( regular students are not eligible) Excellent English communication is mandatory. Mindset Required Good written & Verbal communication Interested to work in BPO Blended & Chat Process Basic computer knowledge 5 working days Flexible to work in Night shifts Ready to work from Office Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances Promotion with IJP Health Insurance/ PF/ ESI/ Incentive

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 2 to 7 years of experience in the BFSI industry, preferably with a background in Mutual Funds Collections. Roles and Responsibility Manage relationships with existing clients to ensure timely payments and minimize defaults. Identify new business opportunities through networking and referrals. Develop and implement strategies to improve client satisfaction and retention. Collaborate with internal teams to resolve customer complaints and issues. Analyze market trends and competitor activity to stay ahead in the market. Build and maintain a strong network of contacts within the industry. Job Requirements Strong knowledge of the BFSI industry, particularly in Mutual Funds Collections. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Experience working with cross-functional teams. Familiarity with industry regulations and compliance requirements.

Process : Yes bank Customer Service Inbound Rotational week off Graduation mandate Excellent comms Thane- Kasarvadavali Pick up & drop from thane station Freshers can apply Experienced good to go Qualification:- Min HSC Pass To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact Person:- HR Ashwini (9822643371)

Role & responsibilities Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues Audit Rating Preferred candidate profile Graduate / Post-Graduate in any discipline. 2-3 years experience handling front end customer services Knowledge of service quality is required

Collections Sole responsibility of targets basis allocated base on: I. Renewal collection and persistency targets through customer calling or physical visits to customer residences with prior appointment II. Ensure maintenance and sharing of daily customers trackers and conversion thereof, including review with Manager-Collections III. Convince customers and get renewal premium and policy continuation to continue insurance and giving retention tools like mode change/Partial withdrawal/PUA surrender/Loan etc. IV. Timely depositing the cheque at the nearest MLI branch/ bank branch within 24 hours of the cheque collection V. Effectively handling customer escalations, 100% resolution of customer queries & concerns including tracking of service requests raised, providing clarity to required customers on special revival scheme, change in term, short premium bucket to resolve financial constraint and retain customers VI. Ensuring follow up on critical document like Health Declaration Form / tele underwriting/home visits medical/ ECS Mandate/ complaint letters on silent grief and obtaining new contact details getting update through branch operations

Role & responsibilities Design effective product launch & training strategies to improve usage and adoption of UTD and Lexicomp, working clinical departments within hospital and academic institutions • Deliver engaging onsite and Live online (remote) training to end users to increase usage and awareness within each site • Ability to interface with customer contacts at all levels, to develop and strengthen relationships with multiple key contacts and influencers who can support, promote, and coordinate the promotion and use of our products • Uncover and address access challenges and resolve any technical barriers to usage • Provide consistent account feedback and market data to the sales, marketing and product teams. • Maintain accurate account and training activity reports for department month end reporting. • Support the product knowledge enablement of our resellers • Mentor new hires to support their product knowledge • Performs other duties as assigned Preferred candidate profile • Strategic Communication: High level of communication skills tailored to various audience needs. • Customer Insight: Deep understanding of customer behavior and needs. • Clinical insights: Clinical point of view from clinician experience. • Advanced Analytical Skills: Ability to deeply analyze performance metrics. • Technical Troubleshooting: Proficiency in resolving advanced technical issues. • In-depth Product Knowledge: Comprehensive knowledge of all product features and updates. • Leadership: Ability to provide guidance and mentorship to peers. • Customer Advocacy: Promote customer interests within the organization. • Technical Proficiency: Advanced skills with CRM software and support tools. Requirements: • Fluent in English (written, reading and spoken) local languages would be and strong advantage • Clinical background- with good experience in training/training. • Experienced with remote training and e-learning • Educated - BS/BA Degree or equivalent (medicine/pharmacy/nursing) • Excellent communication and presentation skills • Self-starter, highly organized with ability to prioritize work efficiently and effectively • Strong technical aptitude Excellent Microsoft skills using Word, Excel and PowerPoint, as well as a good understanding of a CRM system (Salesforce.com, SalesLogix or similar) • A team player and able to work independently when needed • Willing and able to travel to customer sites (average 60% travel will vary by quarter) • A valid drivers licens Thank you! Meenakshi Dixit meenakshi_dixit@persolkelly.com www.persolkelly.co.in ------------------------------- CONFIDENTIAL NOTE: By submitting your resume or personal data, you acknowledge reading and agreeing to our Privacy Policy . You hereby provide voluntary consent to the collection, use, processing, and disclosure of your data by us and our affiliates, in line with the Privacy Policy . and applicable laws. If you wish to withdraw your consent or have any concerns, you may submit a request to our designated consent manager, as outlined in our Privacy Policy . We prioritize your privacy. SECURITY NOTE: We at PERSOLKELLY India or our representatives, do not ask job seekers for fees, personal banking information, or payments through unofficial channels. Official communications will only come from @persolkelly.com. Report any suspicious activity to Contactus_in@persolkelly.com . Click here to find out how you can safeguard yourself from job scams. --------------------------------------

Role & responsibilities Design effective product launch & training strategies to improve usage and adoption of UTD and Lexicomp, working clinical departments within hospital and academic institutions • Deliver engaging onsite and Live online (remote) training to end users to increase usage and awareness within each site • Ability to interface with customer contacts at all levels, to develop and strengthen relationships with multiple key contacts and influencers who can support, promote, and coordinate the promotion and use of our products • Uncover and address access challenges and resolve any technical barriers to usage • Provide consistent account feedback and market data to the sales, marketing and product teams. • Maintain accurate account and training activity reports for department month end reporting. • Support the product knowledge enablement of our resellers • Mentor new hires to support their product knowledge • Performs other duties as assigned Preferred candidate profile Strategic Communication: High level of communication skills tailored to various audience needs. • Customer Insight: Deep understanding of customer behavior and needs . • Clinical insights: Clinical point of view from clinician experience. • Advanced Analytical Skills: Ability to deeply analyze performance metrics. Technical Troubleshooting: Proficiency in resolving advanced technical issues. • In-depth Product Knowledge: Comprehensive knowledge of all product features and updates. • Leadership: Ability to provide guidance and mentorship to peers. • Customer Advocacy: Promote customer interests within the organization. • Technical Proficiency: Advanced skills with CRM software and support tools . Requirements: • Fluent in English (written, reading and spoken) local languages would be and strong advantage • Clinical background- with good experience in training/training. • Experienced with remote training and e-learning • Educated - BS/BA Degree or equivalent (medicine/pharmacy/nursing) • Excellent communication and presentation skills • Self-starter, highly organized with ability to prioritize work efficiently and effectively • Strong technical aptitude Excellent Microsoft skills using Word, Excel and PowerPoint, as well as a good understanding of a CRM system (Salesforce.com, SalesLogix or similar) • A team player and able to work independently when needed • Willing and able to travel to customer sites (average 60% travel will vary by quarter) • A valid drivers licens Thank you! Meenakshi Dixit meenakshi_dixit@persolkelly.com www.persolkelly.co.in ------------------------------- CONFIDENTIAL NOTE: By submitting your resume or personal data, you acknowledge reading and agreeing to our Privacy Policy . You hereby provide voluntary consent to the collection, use, processing, and disclosure of your data by us and our affiliates, in line with the Privacy Policy . and applicable laws. If you wish to withdraw your consent or have any concerns, you may submit a request to our designated consent manager, as outlined in our Privacy Policy . We prioritize your privacy. SECURITY NOTE: We at PERSOLKELLY India or our representatives, do not ask job seekers for fees, personal banking information, or payments through unofficial channels. Official communications will only come from @persolkelly.com. Report any suspicious activity to Contactus_in@persolkelly.com . Click here to find out how you can safeguard yourself from job scams. --------------------------------------

We are looking for a highly motivated and experienced Branch Receivable Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-4 years of experience in the BFSI industry, preferably with a background in branch receivables. Roles and Responsibility Manage and oversee the daily operations of the branch's receivables. Develop and implement strategies to improve collection efficiency and reduce delinquencies. Collaborate with the sales team to identify and mitigate potential risks. Analyze financial data to provide insights on customer behavior and preferences. Ensure compliance with regulatory requirements and internal policies. Maintain accurate records and reports of all transactions and interactions. Job Requirements Strong knowledge of accounting principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Proficiency in MS Office and other relevant software applications. Strong analytical and problem-solving skills. Ability to maintain confidentiality and handle sensitive information. Experience working in a similar role within the BFSI industry is preferred.

We are looking for a highly motivated and experienced Tele Calling Executive to join our team at Equitas Small Finance Bank. The ideal candidate will have 2-5 years of experience in the BFSI industry. Roles and Responsibility Handle customer inquiries and resolve issues professionally. Make outbound calls to promote products and services. Build strong relationships with customers through effective communication. Meet sales targets and achieve performance goals. Collaborate with internal teams to improve customer satisfaction. Provide excellent customer service and ensure high levels of customer retention. Job Requirements Any graduate degree from a recognized university. Proven experience in telecalling or customer service. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong problem-solving and analytical skills. Familiarity with banking products and services is an advantage.

Collections Sole responsibility of targets basis allocated base on: I. Renewal collection and persistency targets through customer calling or physical visits to customer residences with prior appointment II. Ensure maintenance and sharing of daily customers trackers and conversion thereof, including review with Manager-Collections III. Convince customers and get renewal premium and policy continuation to continue insurance and giving retention tools like mode change/Partial withdrawal/PUA surrender/Loan etc. IV. Timely depositing the cheque at the nearest MLI branch/ bank branch within 24 hours of the cheque collection V. Effectively handling customer escalations, 100% resolution of customer queries & concerns including tracking of service requests raised, providing clarity to required customers on special revival scheme, change in term, short premium bucket to resolve financial constraint and retain customers VI. Ensuring follow up on critical document like Health Declaration Form / tele underwriting/home visits medical/ ECS Mandate/ complaint letters on silent grief and obtaining new contact details getting update through branch operations