2431 Customer Retention Jobs - Page 28

Collections Sole responsibility of targets basis allocated base on: I. Renewal collection and persistency targets through customer calling or physical visits to customer residences with prior appointment II. Ensure maintenance and sharing of daily customers trackers and conversion thereof, including review with Manager-Collections III. Convince customers and get renewal premium and policy continuation to continue insurance and giving retention tools like mode change/Partial withdrawal/PUA surrender/Loan etc. IV. Timely depositing the cheque at the nearest MLI branch/ bank branch within 24 hours of the cheque collection V. Effectively handling customer escalations, 100% resolution of customer queries & concerns including tracking of service requests raised, providing clarity to required customers on special revival scheme, change in term, short premium bucket to resolve financial constraint and retain customers VI. Ensuring follow up on critical document like Health Declaration Form / tele underwriting/home visits medical/ ECS Mandate/ complaint letters on silent grief and obtaining new contact details getting update through branch operations

Collections Sole responsibility of targets basis allocated base on: I. Renewal collection and persistency targets through customer calling or physical visits to customer residences with prior appointment II. Ensure maintenance and sharing of daily customers trackers and conversion thereof, including review with Manager-Collections III. Convince customers and get renewal premium and policy continuation to continue insurance and giving retention tools like mode change/Partial withdrawal/PUA surrender/Loan etc. IV. Timely depositing the cheque at the nearest MLI branch/ bank branch within 24 hours of the cheque collection V. Effectively handling customer escalations, 100% resolution of customer queries & concerns including tracking of service requests raised, providing clarity to required customers on special revival scheme, change in term, short premium bucket to resolve financial constraint and retain customers VI. Ensuring follow up on critical document like Health Declaration Form / tele underwriting/home visits medical/ ECS Mandate/ complaint letters on silent grief and obtaining new contact details getting update through branch operations

Hi Jobseekers, Greetings from ShiningStars ITPL! We are looking for enthusiastic and customer-focused individuals to join our growing Customer Support team in Kolkata. As a Customer Care Executive, you will be responsible for handling customer queries, resolving issues, and providing an exceptional experience across voice platforms. Job Title: Customer Care Executive Location: Kolkata Industry: BPO Employment Type: Full Time Experience Required: 0-3Years Salary: Upto 3LPA(Depending on experience) Working Days: 5/6 Days (Rotational Shifts) Role & responsibilities Handle inbound/outbound calls, emails, or chats from customers. Resolve customer complaints in a timely and efficient manner. Provide accurate information regarding products/services. Maintain customer records by updating account information. Escalate unresolved issues to the appropriate teams when needed. Meet performance metrics. Preferred candidate profile Minimum Qualification: 12th Pass or Any Graduate. Excellent communication skills (English and Hindi). Ability to work in rotational shifts. Freshers and experienced candidates both can apply. Good problem-solving and interpersonal skills. Basic computer knowledge and typing speed. Interested candidates can apply directly through Naukri or send their CV in Whatsapp 9453915028 [Anshika Tiwari]. Shortlisted candidates will be contacted for interviews. Also, you can connect with - 9450957497 HR Shrasti Thanks and Regards Anshika Tiwari [9453915028] HR Executive

- Location: Ghansoli, Mahape - Salary: 15,000/- in-hand - Shift: 10am-7pm (Fixed) - Week off: Sunday (Fixed) - Experience: Fresher/6+ months - Qualification: HSC (Min) - Rounds: HR, OPS & Client Interviews - Contact Hr Rahul: 92093 07213

Qualification: HSC or Any graduate / Under graduate Work From Office Location - MBC Park Kasarvadavali Thane- 400615 Shifts Timing: - Day Shift Salary:- 17,000 in-hand to 25,000 in-hand plus incentives. Required Candidate profile HSC is mandate To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact Person :- HR Ashwini Mob No:- 9923656681 Perks and benefits competitive Salary with unlimited Incentives

2+ years of experience in customer & Sales preferably in the travel industry Excellent communication interpersonal problem-solving skills Strong knowledge of the US travel market including destinations, suppliers & industry trends Strong analytical Required Candidate profile Sneha @ 8448100705 and WhatsApp me on the same Need an immediate joiner Job Title: US Travel Customer & Sales Location: Gurugram, Haryana Job Type: Full-time Night shift Cabs+ meals provided Perks and benefits Sneha@ 8448100705 Cab+ Meal+Both Side Cab 35k-40k

Position:- Telecaller Location:- Viman Nagar Pune- 411014 Department:- Customer Service Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts : - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication / Average English. Salary:- 12,000 in-hand to 18,000 in-hand plus incentives. Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Aditya :- 8308125422

Position:- Telecaller Location:- Viman Nagar Pune- 411014 Department:- Customer Service Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts : - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication / Average English. Salary:- 12,000 in-hand to 18,000 in-hand plus incentives. Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Aditya :- 8308125422

Qualification: HSC or Any graduate / Under graduate Work From Office Location - MBC Park Kasarvadavali Thane- 400615 Shifts Timing: - Day Shift Salary:- 17,000 in-hand to 25,000 in-hand plus incentives. Required Candidate profile HSC is mandate To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact Person :- HR Priyanka Mob No:- 7875990932 Perks and benefits competitive Salary with unlimited Incentives

Upto 2.4 LPA with variable 25 % of annual CTC 9 hrs(including 1 hour break) 6 days working Excellent communication Skills. – ( English & Kannada: MANDATORY) Preferable experience in Voice Process Required Candidate profile PUC / Graduation Any Customer Support exp - (6 Months - 2 Yrs) Freshers are also eligible Experience from Voice Process is an added advantage

Key Objective of the Job: Timely recovery of dues, maintaining customer relationships, monitoring accounts, and ensuring compliance with legal and company policies to meet collection targets and mitigate financial risks.Top of FormBottom of Form Key Deliverables: a)Collection Activity Achieve assigned collection targets for SLCV&PV (in the 0-3 range) b)Customer Management Ensure that the daily visit and the customer target is met Ensuring regular contact with existing clients to maintain company's presence c)Adherence to the Process Should adhere to the laid down processes Accept Challenges Should be able to work under challenging environment d)Document management Ensure all collection documents are submitted correctly and on-time

Position:- Inbound And Outbound Voice Process Location:- Viman Nagar Pune- 411014 Department:- Customer Service, Inbound, Outbound Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication Salary Fresher Up To:-12 K To 14 K + incentives. Salary Experience Up To:- 14 K To 16 K +incentive Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Fixed Salary + Lucrative Incentives Day Shifts / Rotational Shifts (based on role) Training & Mentoring Provided On-the-spot Offer Letters (for selected roles) Professional & Friendly Work Environment Excellent Career Growth Path How to Apply: Call now at: HR Gaurav: 7796427055 Or send your updated CV directly to WhatsApp at the same number. We look forward to discussing your skills and experience!

Greetings from Capita We are hiring for Executive Customer Support. Criteria: Undergraduate/Graduate with minimum 6 months of Retention & Upselling experience. Shifts: UK rotational with 2 rotational offs (comfortable with night shifts) Handle customer inquiries via phone calls to resolve their concerns and provide excellent customer service. Provide accurate information on products/services offered by the company to meet customers' needs. Maintain a high level of professionalism while handling difficult situations with empathy and patience. Contact: Veronica.Monteiro@capita.com

Process:- Customer Service, IDFC, TATA Aig, Outbound Good communication required Marathi & Hindi Fixed day shift, Unlimited Incentives Fresher & Experience both can apply HSC To Any Graduate , Immediate Joining Age: 18 to 35 Salary 15k To 25k + unlimited incentives Job Location:- Airoli, Thane, Navi Mumbai Qualification:- Min HSC Pass To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact Person:- HR Pratiksha Mob NO:- 8698488197

Role & Responsibilities Responsible for demand generation and deal closures of incoming leads and inquiries Responsible for supply generation by onboarding and training partners on the platform Generate revenue for the company by up-selling and cross-selling services Call potential clients and explain business product and service offerings Conduct competitor analysis, marketing and operational analysis Build new and optimize existing packages for pricing, offers and discounts Define and analyze metrics and KPIs to efficiently track progress Preferred candidate profile Good communication skills Good negotiation and soft skills Foodies are preferred Need people who are energetic, confident and street smart Fresher and experienced both can apply Perks and Benefits Rewards, Incentives & Bonuses Special Meals & Food Trials Flexible Timings Full of Learnings Awards and Recognition

Location:- Reliable Tech Park, Airoli, Navi Mumbai, Maharashtra- 400708 Qualification :- HSC or Any graduate / Under graduate Preferred candidate profile Good communication required Marathi & Hindi Fixed day shift, Unlimited Incentives HSC Freshers are welcomed, Immediate Joining Age: 18 to 35 Male & Female both can apply Salary 14in hand 20k + unlimited incentives Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Shubham:- 8551021894

Dear Candidates, We have a below open position for a Role of Virtual Relationship Manager (VRM) Location: Thane | Experience: 1-3 Years | Employment Type: Full-Time Job Description: Opening for Virtual Relationship Manager and drive customer engagement through digital channels! If you have a passion for relationship management, sales, and financial services, this is your chance to grow with a leading bank. Key Responsibilities: Build and maintain strong customer relationships Promote digital banking and cross-sell banking products (CASA, Loans, Insurance, Credit Cards) Ensure excellent customer service and product guidance What We're Looking For: Graduate with 1-3 years of banking sales or customer service experience Strong communication and relationship-building skills Why Join Us? Competitive salary, career growth, and a dynamic work environment! Apply Now! Send your resume to hr@careervalues.in or call HR Directly for an Interview Slot on HR Mrunali 8355955614 We believe Very strongly "Your Career, Our Commitment Helping You Find the Right Opportunity!" Regards Team Careervalues

Zonal Manager_Field Sales and Servicing This is a P&L Leadership position that involves servicing existing customers by offering them a world- class service experience. The focus is on up-selling premium packages, client retention, ensuring customer delight through a need-sensitive client servicing team, and executing various marketing initiatives. Experience Range: 7 - 10 years Educational Qualifications: Any graduation,andMBA/PGDM Job Responsibilities: Grow the business in terms of top-line & bottom-line for the Zone Develop & execute the annual operating plan - revenue & cost planning and forecasting Achievement of monthly, quarterly, and annual sales targets by generating revenue from existing paid members Ensure timely delivery of services to clients Analyze customer feedback, draw business intelligence and review the benefits of core services being offered and ensure a high client satisfaction level Setup a system that delivers high customer retention Recruit, train & develop a client servicing team that is need sensitive, has a consultative selling approach & is proactive at offering the highest level of customer delight Should possess geographical knowledge of Chennai. Should be fluent in Tamil. Skills Required: Big Ticket Sales,Key Client Relationships,Client Services,Cross-functional Team Leadership,Digital Marketing,Business-to-Business (B2B) Candidate Attributes: Data analytic Customer focus & service orientation IT savvy & process orientation Minimum experience of 5+ years in managing a large team size of 100+people

Role Description: Customer Renewals is an integral piece of Meltwater, this role is focused to not only help retain our customers, but to ensure they are set up for success with the platform. As a Renewals Manager, you will be responsible for promoting adoption and customer retention for a specific book of accounts. The primary objective is to drive on-time renewal revenue, for extended periods of time. To accomplish this, you will partner with your extended account teams to ensure maximum value is being provided to customers. You will interact and build relationships with customers to ensure they are aware and leveraging the resources Meltwater has to offer, whether it is training, support services, new release information, events, all to ensure the customer is successful using the Meltwater software. Some of the things you'll be doing include Renewal Revenue Quota: Core Job Responsibilities: Sales & Operational: Directly responsible for renewal contract opportunities, revenue, and renewal rates for assigned territory. Conduct sales activities like making a high volume of calls and emails each week, planning ahead, forecasting etc to drive renewals to closure Manage and be responsible for gross churn, net retention, and revenue for assigned territories Stay up to date with Meltwater product training and market benchmarks Identify opportunities to retain as well as opportunities for extended terms & additional growth. Be an expert in Meltwater products, as customers will need help with training, deployment and adoption to ensure customer success, which drives their renewals. Manage the different facets of subscription and support renewals Prepare the renewal letters, quotations, invoices, and notifications Contact clients directly to negotiate terms and conditions and render renewal contracts Position services and escalate pain points to the Sales and Customer Success team Forecast trends and suggestions on how those trends can enhance retention rates Bridge between Sales, Finance and Customer Success Refine renewal strategies that proactively engage a client in chopping the churn rates Augment the upsell and cross-sell opportunities Work with the product team to receive feedback on the growing requirements of a customer Who you are (For Job Ad): You have at least 1-3 years of account management and/or renewal experience Salesforce.com or a similar CRM system exposure is added advantage Strong Written & Verbal communication skills Willing to go the extra mile with a strong work ethic; Self-directed & resource Operationally Excellent Ability to manage a highly transactional work environment Ability to excel at time management and prioritization Strong interpersonal skills and strive to maintain strong relationships with customers & colleagues Best in class customer service and communication skills over the phone & in email Experience with renewal process and/or background in software preferred. Requirements for the job: Work Experience 2-9 years of experience in sales or account management Relevant industry experience in media monitoring/SaaS/PR/Marketing Education Graduate in any field Competencies Required: Technical Generic Sales Excellence Business Foresight Client Centricity Business Need Analysis Project Management Business Negotiation Cross-functional collaboration Interpersonal skills Innovative Mindset Leadership Problem Solving Communication

Position:- Outbound Voice Process Location:- Viman Nagar Pune- 411014 Department:- Customer Service, Outbound Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication Salary:- 14,000 in-hand to 18,000 in-hand plus incentives. Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- Apply Now Don’t Miss Out! We’re hiring and scheduling interviews right away! To get started: Call or WhatsApp your resume to our HR team. HR Rushikesh – 9822961821

Bachelors degree in Business, Engineering, IT, or a related field. Excellent written and oral communication skills. Ability to identify market opportunities and develop strategic relationships. Strong capability to hunt for new accounts and position 3C3 as a brand for passive networking. Job Summary: As a Customer Success Manager you will be responsible for driving sales growth and achieving revenue targets within a specified geographic region. Your primary focus will be on identifying new business opportunities, building, and maintaining strong relationships with key clients, and effectively positioning our companys products and services in the market. You will work closely with cross-functional teams, including marketing, product development, and customer support, to ensure customer satisfaction and retention. Roles and Responsibilities: Promote Passive Networking Solutions: Position 3C3 India Pvt. Ltd. as a leading brand in structured cabling and passive networking solutions. New Business Development: Identify, qualify, and pursue new sales opportunities by hunting for new accounts and expanding existing client relationships. Client Relationship Management: Build and maintain senior-level relationships with enterprise clients, system integrators, MEP consultants, and turnkey contractors. Sales Target Achievement: Meet and exceed monthly sales targets by generating leads, managing the RFP process, and closing deals effectively. Strategic Partnerships: Develop strategic relationships with potential customers, partners, and end customers to grow market share. Industry Engagement: Stay connected with industry trends and recognize opportunities for new projects and revenue streams. Solution Proposals: Work closely with the pre-design team to understand customer requirements and propose customized solutions. Networking: Establish relationships at all organizational levels to drive business growth. Revenue Opportunities: Create new revenue opportunities by selling structured cabling passive solutions to new and existing clients. Sales Reporting: Maintain accurate records of sales activities, customer interactions, and market trends to inform sales strategies. Communication and Presentation: Deliver compelling presentations and communicate effectively with stakeholders to secure business.

Process:- Insurance Sales (Sales Process) - Required Fresher/Experience - Min HSC pass out - salary 15000 to 25,000 Inhand (Depend on interview) - Basic Knowledge of computer - good communication skills Required Candidate profile Job Location: Virar West & Malad To schedule your interview send your CV through WhatsApp (number mentioned below) HR Neha : 9168991284

Handle outbound customer calls in professional manner Interact with customers over a call with strong communication Engaging with potential and existing customers via phone Keep record of every customer interaction. Required Candidate profile Qualification: 12th to Graduate Languages: Telugu, Hindi, Malayalam, Experience: Fresher Male & Female Chennai, Coimbatore Work From Office Contact : RajeshKumar HR- 9345794523

Location:- Kapurbavadi junction, Majiwada Thane (w)- 400607 Department:- customer Care - voice process Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication / Average English. Salary:- 12,500 in-hand to 22,000 CTC plus incentives. Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Mahek :- 7559401618

Process:- Tata motors Finance process. -Salary : 17000/- in hand -HSC OR GRAD +min 3 months any sales experience -Shift timing: 9:30am - 6:30pm -Fixed Sunday off -Need immediate joiner Required Candidate profile HSC is mandate Job location - Majiwada Thane (w)- 400607 To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Mahek :- 7559401618