Customer Care manager

5 - 7 years

2 - 3 Lacs

Posted:1 week ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Ensure high levels of customer satisfaction across all service points.
Handle escalations, grievances, and service recovery.Monitor customer feedback, surveys, and NPS scores.

Required Candidate profile

Coordinate with service, sales, and technical teams to resolve issues.Train staff on customer service standards.Implement customer retention and loyalty initiatives.

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